Germantown Park Family Dentistry

I do NOT recommend this establishment to ANYONE!!!!!!!!!! They are HORRIBLE!!!!!!!!!! Friendly people, but the service and ability to satisfy the customer is HORRIBLE!!!!!!! In 2020, I began my treatment for traditional braces. I paid my deductible IN FULL. Well, every month I went in, the financial secretary asked me for money! I honestly believe that they are doing something under the table with the money. Every month, I thought, “why are they asking me for money and I have paid my deductible? It’s on the insurance now.” WELL, COME TO FIND OUT, THEY DIDN’T EVEN REPORT THAT I PAID MY DEDUCTIBLE TO MY INSURANCE! Hmmm… sounds like a money scam to me! Do not even get me started on my treatment for my braces. Yes, my teeth are straighter than what they were, but he took my braces off in March 2022 because he did not want to extend my contract because he was tired of dealing with the insurance about MONEY. (Because the OFFICE was not doing THEIR part and still trying to get money out of ME after I had already paid $2,300). When he took my braces off in March, I sat it the chair confused and asked him multiple times, “Are you sure? My teeth do NOT look good. They’re not ready.” Dr. Pulido responded and said, “Oh yeah man they look good and the retainer is going to hold them in place— and if we need to come back and put them back on we can.” I didn’t even fight it. MY TEETH WERE NOT EVEN 100% STRAIGHT. I HAVE PICTURES AND PROOF OF EVERYTHING I AM SAYING BY THE WAY!!!!!!!!!!!! Not one time did he EVER ask me was I satisfied……NOT ONCE!!!!!! He is a very funny and nice man, BUT I DO NOT RECOMMEND THIS HORRIBLE OFFICE!!!! THEY ARE THE WORST WHEN IT COMES TO BRACES!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I already know they’re going to comment under this with a whole bunch of fluff, trying to make it seem like the CUSTOMER is not being honest, but why would I have this much time to make up a false story? AGAIN, they are friendly, but MY EXPERIENCE with them was COMPLETELY HORRIBLE and I hate that.

I had several problems in the last year. He is very quick to get me out of his office. Bridge he put in in January is already loose and I have pain. I cannot trust him and do not want to return to him.

I prefer to go see Dr. Pulido compared to other dentists I’ve had. if you have an emergency he’s available, Funny guy, and he actually KNOWS what tf he's doing. Of course the resticking hurts like a mf 😂 but after he sticks me I typically don’t feel anything. He’s been able to see me on days I didn’t think he’d be able to. They’ve gotten me in same day when someone cancelled their appointment. They’re pretty understandable. Looking forward to future visits(today included) can’t say the same about other dentistry offices

Absolutely the BEST dentist. I’m so sad we moved away, but my son is still in Memphis , and saw him today. He had a great visit and said he wouldn’t want to see anyone else. I still haven’t found a dentist like Dr. Pulido here! But so happy my son Is being taken care of. And I think Aaron is a very nice guy and has always been great over the years...sometimes he’s busy, but he’s been great!

Absolutely hands down the best Dentist I’ve ever been to. I have been a patient for 20 plus years and dread the day Dr Pulido retires! I wish there were 10 stars to give him and his office!

Dr pluto is the only dentist ive ever had. He does a good job and has a good since of humor. When i walk into the office hurt and in pain having a good laugh is a great way to lift the spirits. I now live 3 counties away and travel 4 hours round trip for a visit. I trust him and he always does a good job, thats why i keep going back

I went here 3 years ago and will never return. I did the first exam to establish them as my dentist. Everyone was nice, there was an issue of finding my insurance and they didn’t charge me for that visit which I appreciated. Then when I came to get my wisdom teeth removed they never called me up to figure out the insurance. Once we started the procedure they gassed me down but it didn’t work on me and I continued to tell the tech that it wasn’t working I was 100% coherent. Im a natural redhead so I require more sedation. She would move it less than a centimeter(I feel like) and the gas never took effect. So I felt EVERYTHING. Half way through they realized this and offered to stop but I had them finish to get it over with. And billing never traced my insurance down making me pay over $400 out of pocket while I was crying in pain looking at me like I was crazy and shouldn’t be in pain.

I have been seeing Dr. Pulido for about 8 yrs. I love his personality, professionalism, and the work that he does to keep my teeth healthy and beautiful. However, I have had several issues with his checkout guy Aaron. Aaron is ALWAYS VERY RUDE AND UNPROFESSIONAL!!!! He talks to you as if you are a speck of dirt on the floor. I have had issues with his attitude and lack of respect when talking to me on the phone, as well as in person during scheduled appointments. I had to speak to Dr. Pulido about Aaron during my last visit, and here we are again amidst COVID and all the issues we are dealing with now, and his attitude and lack of respect for Dr. Pulido's clients is even worst. Everyone else is always kind, courteous, and helpful, but not Aaron!!! Dr. Pulido really needs to replace Aaron with someone else who likes their job and respects all clients.

Response to Dr. Pulido’s reply:

Dr. Pulido:

Thanks for your reply. However, I did call when I arrived for my appointment, as I explained to Aaron at the door. I called the office twice and no one answered. I knocked on all three outside doors multiple times, and no one answered either. A UPS delivery guy arrived, and went into the door, where Aaron sits, to deliver some boxes. When he left, I stepped into the open door. I was trying to inform someone that I was in the parking lot, so I could be called when it was time for my appointment. I could not be called if no one knew I was outside waiting.

While trying to give Aaron my name, another patient was leaving, so I moved aside so she could leave out of the door where I was standing. I never entered any part of the waiting room, or stood any further than by the exit door near Aaron’s desk. When I was moving, so the other patient could leave, Aaron started telling me to leave too. This is when I told him that I had called the office twice and no one answered, I had also knocked on all three doors several times, and no staff members answered. So, I was just trying to inform someone that I was outside.

Aaron preceded to raise his voice, and talk in a condescending tone. He told me that everyone was super busy, so no one could answer the phone or door, and I just needed to leave, and I would be called. I in turn explained to him that I didn’t have a problem leaving or waiting in my vehicle, but what I did have a problem with is the way he was speaking to me. I also stated that whenever I come for my appointments, or call on the phone, and he answers, he is always rude or snarky!

During my last visit, I spoke to you personally, Dr. Pulido, about Aaron’s behavior, you talked to him, and Aaron apologized. However, Aaron still thinks that he can be unprofessional and speak to me however he pleases! Yes, I was upset, because he could have relayed the same information to me in a more respectful manner!

Dr. Pulido, you are an AWESOME dentist, and I enjoy coming to you. The rest of your staff is awesome as well. And I would refer anyone to you, but Aaron needs to be held accountable for his actions!

I have systemic lupus which causes a much
higher rate of tooth decay than a healthy person. I was very nervous about visiting today for my severe tooth pain but Dr. Pulido and his staff are awesome and quickly put me at ease! They listened, validated and took action on my concerns regarding my heart.. I think it took possibly an hour to x-ray and extract 2 teeth! Mouth care is equally important for your heart, gum care for some of diseases that cause dementia and the list continues. No matter how frightened you are Dr. Pulido and staff will help you through by addressing your concerns while cracking some jokes and letting you play your own music while having your procedure! Don't delay because it really is important to your health!!

Dr Pulido is a very good doctor. But that front desk receptionist and that billing person Aaron are the worst. The receptionist will actually stand there and argue with you and is VERY rude and will lie on you. And that Aaron (Mr Know it All) WILL NOT let you talk without talking over you and cutting you off. Those two are a joke! The billing department is screwed up. I get a bill every time I go there and this last reason Aaron gave me was that my insurance couldn't find me in the system. HAHA! Such a joke. I've been a patient for 2 years and I hate to leave Dr Pulido, but I wont be back because of the two jokes of workers he has. You have to see the rude receptionist on your way in and Mr Know it All on the way out! Such a bad set up!