About Smiles Family & Cosmetic Dentistry

I received a mailer for a cleaning, exam, full x-rays, and a Sonicare toothbrush for only $99. It seemed like a great deal, so I booked my appointment. When I arrived, the receptionist handed me a clipboard of paperwork and proceeded to tell me about all their monthly specials. I did not need any of these things whatsoever, but I was not able to get a word in to stop her. She had her routine and was not about to let me stop her. When she finally finished, I simply said I was not interested. She then started in again saying what a great deal they were and that I should consider purchasing them. I had been in the building for only minutes at this point! Then I was shown to an exam room. After some time had passed, I was told the x-ray machine was not working. I asked if I needed to reschedule my appointment and was told I needed to just sit and wait until they figured it out. Then I was told she was going to use a different machine and do them by hand. They were done multiple times because they "did not come out right". I was then told the other machine was fixed and needed to get those type of x-rays. Then I was told they needed to use a 3rd machine to take individual pictures of each tooth surface throughout my entire mouth. I was honestly bewildered and confused by all this nonsense but figured it was all part of the $99 package I was there for. Then who I thought was the dentist, came in to do the exam. She proceeded to poke down into my gums with a periodontal probe at an angle to go into the gums versus simply checking them. At one point, she slipped and fell into me, scraping the probe across my gums into the soft tissue of my mouth. I winced in pain and tasted blood. I said that it hurt. She said, "Oh, sorry." Really?! You cut my mouth and didn't seem to care until I mentioned it? She then told me that I needed a deep cleaning to remove buildup below the gum line and laser treatment to kill any bacteria because I had some small areas of plaque that will erode the underlying bone if they don't remove it. She said not only will my teeth completely fall out, but it will adversely affect my heart and could KILL me. I was shocked. I get my teeth cleaned every 6 months, brush multiple times a day, and floss nightly. This was the biggest load of BS I had ever heard. You'll never guess what a "deep cleaning" costs...around $2,000. Then another woman came in and stated she was the actual dentist. Apparently the other girl was not even a dentist! The actual dentist proceeded to look with the dental mirror and slipped, hitting one of my veneers pretty hard. She didn't apologize or anything. Is this everyone's first day?! Then I was told they would not be doing my cleaning because I needed all my crowns replaced, my fillings re-done, an extraction, and a dental implant as well as the deep cleaning! Total cost....around $10,000. I asked how that would all be possible in less than a year since I was at the dentist for a checkup. She then started changing her story from one thing to the next. She said at the very minimum I needed to remove a molar and get an implant. It just kept getting more absurd. I got up and said I was done and was not getting ANYTHING done here whatsoever. I went to the front desk to check out and was told that the $99 deal was no longer valid because I did not get a cleaning. I was told I would just have to pay full price for all the different x-rays and pictures. I had absolutely had enough at this point. I said if I am paying for them, I want them to take with me. She refused. The woman running the office came over and said they will not be charging me for anything at all since I was so distraught by my experience and never got what I was there for. I have never seen an empty dental office like that. Now I know why. This place is scamming people and pressuring them to get procedures they do not need! DO NOT GO HERE! You will regret it!!!

I switched from another dentist. I have enjoyed visiting the About Smiles office. Everyone from the ladies in the office, to the hygenist and dentists are so friendly. They are very good at explaining any type of procedure. I am very happy that I now belong to this dentist family.

Best, most thorough, Dentist I have ever had the pleasure to meet. Dr. Hoover did a complete workup on my teeth, gums, mouth. Gave valuable advice to me (starting Chemo) - I recommend Gretchen Hoover and her entire office staff to everyone in Round Rock, Pflugerville, and it's worth the drive from Austin.

Great place! I highly recommend to anyone!! It's so nicely decorated and clean. They really care and everyone who works there is happy and enjoys what they do! Awesome dentist!

This place is amazing. I called in at 8 and they had me in by 9 as a new patient and did a relatively painless and fast root canal Dr. Mic is amazing and so is her entire staff.

The best experience....
Was my first time and everyone was so happy and super friendly and gave me so many good tips! Definitely will be recommending family and friends here!
Love how everyone is so friendly so nice and actually care about you!

The experience today was awesome! From the front desk to the operating room and they are all so courteous here and honest about what is needed. Thanks to the awesome dentist and David for making the experience pleasant!!!

Very Nice, Fun and Friendly Staff (Alexis, Jessica, Dr. Hagan et al..)!
Also, this practice is very flexible with appointments and working around patients' schedules. Will highly recommend!

Absolutely the BEST dental office around! Friendly staff and always make you feel welcome and comfortable! This will be our family dentist from here in out!

This dental office is really a friendly place. All the worker there are really nice and especially April the assistant is really patient and help me out with my temporary bridge.