Jubilee Dental

Best experience I’ve ever had at a Dentist office. The receptionist, dental assistants, dental hygienist, and the dentist were all very receptive and considerate of my needs. They were efficient, but not rushing. I had a filling come out and my tooth is very sensitive to cold and touch. Getting my first visit X-rays, the dental assistant took extra care in making sure I was comfortable, as well as checking in on how I was feeling. The dental hygienist was extremely careful when cleaning my teeth, checking in on me multiple times, and not to mention my teeth look and feel so fresh now. The dentist took the time to go over my treatment options with me and answer any questions I had. When I was scheduling my appointment for my procedure, the receptionist took into consideration my schedule and worked with me to find a good time for both me and the dentist. The small talk with everyone in the office was genuine and the care they took with me had me feeling optimistic after leaving.

My mother went in to have all of her teeth removed. She left 3 hours later only 3 teeth taken and in tears! The dentist was very rude to my mother kept storming out of the room was working on other clients and got upset my mothers numbing kept warring off due to the fact she kept storming off to help others not to mention they did not sedate her when she was getting all of her teeth removed! If you don’t want to do your job then resign! Don’t be hateful to people just because you don’t want to be at work! My mother did not deserve this treatment and we will make sure everyone knows how horrible of a place this is! 3 hours to only take 3 teeth?! Are you kidding not to mention being rude to my mother because you can’t do your job! Unprofessional horrible people never again! Will not recommend this disastrous of a place should be ashamed of yourselves

READ THIS BEFORE YOU PICK YOUR KIDS DENTIST This place is the worst in wichita falls to take your kids to. DO NOT go there. They are unprofessional and take about 1-2 hours to just do a cleaning. I went there 3 times and the last time i wait for about 1.5h just on the waiting room and i had to leave since my daughter was really impatient plus lunch at school was almost over (her appt was at 10am and i left 11:30am tired of waiting and right on time for work and her lunch break and this people didn’t even look at her or did the cleaning. Looks like they make appointments for a bunch of people at the same time and then make everyone wait for them.

If I could give it a zero I would, absolutely rude, rough, don't care about you. The only thing they will do is botch you're mouth.

Dr Ly is so patient and concerned with your well being during your visit! Joann assisted during my procedures and she was so nice! I'm usually nervous about going to the dentist and I put it off long enough that I needed 6 or so cavities filled. The staff is so amazing and really put me at ease during the whole process. Thank you so much for such a great experience.

Dr. Lee is the best! I cant believe I'm saying this but she gives the best injections. Coming from someone who's been to the dentist office quite a few times, I've never felt as comfortable as I have seating in her chair, and it's a painless process. All the staff are awesome (kudos to Joann, Tori and Lori). If you're looking for a place where you wont feel self-conscious about the playground that is your mouth🤣, choose jubilee and ask for Dr. Lee♥️

I am not one to call anyone or business out but I hope this is helpful to all, I had 2 cavities fixed here and I guess she hit a nerve ( not positive the issue) but I know it HURT so bad and I couldn't chew on it for months, when I went back in to have her see the problem she said all is fine, while there I witnessed 2 others come in to complain about pain and I heard her and them tell us all to gurgle salt water🥴 it was a very painful and dreaded experience, and I am only posting now because I visited another dentist yesterday(in Decatur) who fixed a whole whopping 11 cavities (no judgment lol) but I am great and just as fine as when I walked in. I was scared the same pain would be all over my mouth. But no, as they are nice staff I had some trouble with them/ and severe tooth pain, she acted as if normal for everyone I saw complain. Overall it was a hectic experience and will not be back and hopefully this is useful and helpful to another. That pain is not worth it!

Butchers and scam artists. Went in for 2 fillings. They did 7 other teeth without my permission or explanation. Those teeth did not have problems and stole my money. The real issue though, is that the dentist cut half of my upper back molar away for no reason. It hurts incredibly and I have hard time chewing on my left because the tooth is now a stump of its former size. They did not fix it when I went back in to complain about it. They butchered the tooth and now I may have to get it replaced due to their malpractice.

I had a terrible toothache. Has my appointment and they landed on one treatment option and no others were provided, seeking second opinion. No follow through, I should of had a prescription antibiotic called in to the pharmacy but they slipped up. All in all it cost me twice as much to save the same tooth.

Changed their name from Kool Smiles. Obviously to try to avoid all the bad reviews they already had. Still like a livestock sale. Pile in 6 people for one appointment time and only one dentist and hygienist working with 5 standing around. Did I mention 4 of them were kids (my kids) one a 1 year old toddler with her first visit. They took the two adults first even after arriving about 15 minutes after us. Then piled us into a separate room with one dental assistant for all 4 of my children (5 dental assistants standing around with no one else in the waiting room). This place is all about the money and not service. I HIGHLY RECCOMEND FINDING A DIFFERENT DENTIST WHERE THEY ARENT ABOUT YOUR MONEY THIS PLACE IS A JOKE IF YOU HAVE MORE THAN ONE KID. Also they squeezed in another walk in before us I guess they had better insurance. Seriously not about service if you have large family all they see is dollar signs. The longer they can keep you in the office the more they get to charge.