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4.7

28 reviews
Dentist

Review of Dr. Kelly J. Lundeen, DDS

Dr. Kelly J. Lundeen, DDS is a dental practice located in Hurricane, Utah. The practice is open from Monday to Friday, with Saturday and Sunday being closed. The practice provides dental services to its clients, with the primary category being a dentist.

The practice has received positive reviews from its clients, with many praising the professionalism and friendliness of the staff. According to one client, "Dr. Lundeen is the BEST! His assistants and office people make you feel like family! Getting your teeth cleaned is a joy! Dr. Lundeen is patient and kind and makes your experience as comfortable as possible!" Another client praised the staff for being "very friendly and personal" and for "understanding all of my needs."

However, there have been negative reviews as well, with some clients complaining about the receptionist's behavior. One client stated that they were "startled, inappropriate, and shocked" when the receptionist hung up on them after they replied that they were on Medicaid. Another client complained that the receptionist was "very unhelpful and rude."

Overall, Dr. Kelly J. Lundeen, DDS is a dental practice that provides quality dental services to its clients. The practice has received positive reviews from many of its clients, with the staff being praised for their professionalism and friendliness. However, there have been negative reviews as well, with some clients complaining about the receptionist's behavior.

Amenities

  • Wheelchair accessible entrance
  • Wheelchair accessible restroom

Dr. Kelly J. Lundeen, DDS Reviews - 28

4.7
Quality
5.0
Location
5.0
Price
4.0
Service
4.5
Becky Felton

Becky Felton

πŸ‘ πŸ‘Ž 😐
Friendly Staff Comfortable Experience

Dr Lundeen is the BEST! His assistants and office people make you feel like family! Getting your teeth cleaned is a joy! Dr Lundeen is patient and kind and makes your experience as comfortable as possible!

Ryan Mullen

Ryan Mullen

πŸ‘ πŸ‘Ž 😐
Honest Dentist Patient's Best Interests Highly Recommended

Dr Lundeen is a fantastic dentist. He is super honest with treatment needed. My previous dentist told me I had 2 cavities. Got checked out by Dr Lundeen and he told me there was in fact no cavities and no need to get any fillings. He has his patients best interests in mind. I highly recommend him.

Elaine Foster

Elaine Foster

πŸ‘ πŸ‘Ž 😐
Professional Friendly Staff Short Wait Time

I’ve been going to Dr Lundeen’s dental practice for three years. It’s always been a pleasure, short wait time, professional, friendly staff and questions answered throughly. It’s a great experience!

Kiya Wall

Kiya Wall

πŸ‘ πŸ‘Ž 😐
Friendly Staff Effective Cleaning Considerate Service Comfortable Experience

Everyone was super friendly, answered any questions I had about their cleaning tools, and did a very effective job. They were considerate about every thing they did, and even let me lay on a pillow while getting my teeth cleaned. All in all, a fantastic experience.

Linda Church

Linda Church

πŸ‘ πŸ‘Ž 😐
gentle thorough comfortable personable friendly helpful accommodating highly recommend

I was pleasantly surprised at how gentle and thorough the dental hygienists were in cleaning my teeth. I have a very small and sensitive mouth, and they worked to make sure I was comfortable during the procedure. The doctor was also very personable and gentle in attending the repairs that I needed. On the whole, the whole office staff were friendly and helpful and accommodating. I would highly recommend this dental office.

Bryan Poulsen

Bryan Poulsen

πŸ‘ πŸ‘Ž 😐
Best Dentist Patient Care Pain Management

Dr. Lundeen is by far the best dentist that I ever visited. He was mindful to me as a patient through all steps of the process including my recovery. I was terrified of the pain when getting my wisdom teeth pulled, but he was patient and even waited a little longer for the anesthetic to kick into a deeper state. After the procedure he explained to me very carefully how to take pain medication to manage my pain. It has been a few years since I could use him as my dentist because of changes to my dental insurance, but I am excited with my new job that I can now revisit him again. Dr. Lundeen is by far the best dentist in Southern Utah!

Kim Seegmiller

Kim Seegmiller

πŸ‘ πŸ‘Ž 😐
professional informative comfortable welcoming top of their game

Very professional and informative, taking time to discuss overall dental health (both Doctor Lundeen and the Hygienist); as well as the Hygienist does a very professional job making you not only feel comfortable but welcome by discussing options and suggestions for continued dental health! Top of their game!!!!

Elizabeth Witter

Elizabeth Witter

πŸ‘ πŸ‘Ž 😐
Poor Customer Service Discrimination

I called to schedule as a new patient, as I’ve heard great things about Dr. Lundeen. The receptionist immediately hung up on me after I replied that I was on Medicaid. Most startling, inappropriate, shocking treatment I’ve received by a professional establishment. As someone who’s had great insurance in the past and is now is in early stages of developing my own business, it’s astonishing to experience the polarization of human decency based on what your perceived worth is. I expected more from Dr. Lundeen’s office. I felt poorly treated based on quick judgments. I’m still in shock that someone would treat anyone this way. A nice suggestion, or just a decent goodbye would have sufficed. Good god Utah has issues with government help…..would not recommend this place. Or maybe the secretary needs to take some solid time off to find her compassion and empathy once again.

Marill Cavin

Marill Cavin

πŸ‘ πŸ‘Ž 😐
Great Staff Accommodating Excellent Service

Dr. Lundeen and his staff are absolutely the greatest! They always do their best to accommodate me when I have an urgent need for dental procedures. Dr. Lundeen has been my dentist for 18 years and I would never consider leaving. Everyone in his office is top notch.

Cassidy Spencer

Cassidy Spencer

πŸ‘ πŸ‘Ž 😐
Poor Experience Unprofessional Rude Receptionist No Emergency Appointments

Very poor experience with this dental office. I called as a new patient and set up an appointment a week prior for new patient consultation. I had a dental emergency over the weekend involving an abscess tooth and nerve exposure that needed to be taken care of as soon as possible. I was told that they do take emergency patients but the soonest availability was in April because of the way they schedule and overbook themselves. Unprofessional and obviously they do NOT take any emergency appointments. What’s the point of an emergency appointment if you have to wait over a month to be seen? Front desk receptionist was very unhelpful and rude to not just me, but also my mother who called for me while I was at work. I was not offered any alternatives or even to be put on a cancellation waiting list. I cancelled my appointment as my time would be wasted and they definitely lost a potential valued patient. I would give 0 stars if I could. The whole interaction was a joke.

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