River Crossing Dental

Awful experience! They didn't do a cleaning on my Daughter's teeth for her first checkup, that's usually mandatory. But yet they charged my insurance for it, they just cleaned it with the polish, not anything else that goes along with it. They did find a cavity but not on the tooth where my daughter said her pain was, on the opposite side of the moutj. When she came back a few days later to fix the cavity that they found, they were careless with the etchant material they used on the filling and literally burned her mouth, she had sores in and out. The next day she was still hurting on the tooth they said she didn't have a cavity so we ended up taking her to an emergency dentist elsewhere for a second opinion and sure enough she had a large cavity in it, one that definitely needed attention. We took her to a different doctor to get that worked on since it was cheaper to wait a day, who also gave us a third opinion and agreed with the Emergency Dentist that it needed to be worked on. I use to work for a dentist office, this is unacceptable!

Best. Dental. Office. Ever. Dr Peterson is up to date on all the latest technology, has excellent bed side manners, & really knows what he is doing! Brooke the hygienist is terrific & seems to really love her job. I always leave feeling refreshed. Definitely recommend! Thank you for everything guys!

It was very good very professional and And I always enjoy going there

I'm very upset with my visit. I went in for a cleaning. A nice lady poked my teeth for a bit and realized I need a deep cleaning. The dentist was nice and we talked about getting the deep cleaning. I was very happy with all of this part of the visit. But going to schedule the deep cleaning I have a waiting period with my insurance so I asked if I can get a regular cleaning while I wait the 10 months to get that deep cleaning and the front desk lady said no. That a regular cleaning would potentially make my teeth worse. They refused to clean my teeth. So I guess I have to walk around with unclean teeth till November. No way. I'll find a dentist that will actually clean my teeth! I'm very upset with this office and the front desk lady. How can they refuse a cleaning? They are only getting 2 stars because the dentist and the lady that poked my gums were really nice!

Marlayia (I hope I spelled that right!) is the best! She was so patient with me and has such a cute bubbly personality! She explained everything to in depth and detail. I felt totally comfortable to ask her any questions I had because she didn’t make me feel dumb like all the hygienists at my previous dental office did. And I just love that she offered up so much more information! She practically played receptionist and hygienist with me because she even looked up what my insurance would cover for various things - without me asking her to! Then when Dr Petersen came, he was super awesome and patient as well. I honestly have not had a better experience at a dentist office. I came away feeling like I just made a new friend and I look forward to my next appointment!

Friendly staff and they do excellent work.

I had a bad experience at River crossing dental. My crown came off I called into get scheduled asap and was put off for several days. The tooth was highly sensitive and caused me pain. When I finally got to see the Dr. I was told I needed a new crown and build up this was a crown I paid Dr.P for less than 5 years prior. I was told it was warrantied for 5 years. I was presented with a new bill to get fixed by office Mgr. She was very rude and snippy with me as she had treated me in the past. My old crown was glued back on but before this happened I asked how much and Dr.P said Free hmm. On my way out I asked for paper receipt and office Mgr. Said I am busy and would email it to me she was extremely rude in mannerisms. I asked Dr.P and was given receipt again office mgr.extremely rude. I had seen Dr.P for 6 years but made this experience my last due to office Mgr. Professionalism. Office MGR.EXTREMELY UNPROFESSIONAL!! MY opinion the staff makes the business experience good or bad! Office Mgr. Rude and unprofessional!

I highly do NOT recommend for anyone to come here!
I was recommended by a good friend to come here and when I came in the first time, I was told I needed a few fillings done, so that’s what we did.

First of all, I received multiple bills in the mail for things that I wasn’t even supposed to pay for. When I gave the office a call, they admitted that it was a mistake. But that’s not even the worse thing about this dental office.

I’ve gotten fillings done before somewhere else, and they’ve been fine. However, this time it felt a lot different. I’m not sure what Dr. Peterson did, but it left my teeth feeling a lot worse than how it was before going in. I couldn’t bite down on any food without a sharp pain. He told me it was going to be sensitive for a couple weeks. Which I thought was weird because I’ve never had this sensitive of teeth after getting a filling.

A few months passed and I still had major sensitivity on my teeth where I got the fillings done. I scheduled another appointment with Dr. Peterson to get it looked at. After taking a look and taking X-rays, he said that it was fine and nothing was wrong. I told him about the pain when eating and all he said to me was “just wait another 6 months”. He kept giving me this “I don’t care” attitude. At this point, I knew I wasn’t going to come back to Dr. Peterson and I definitely wasn’t going to wait another 6 months in pain.

So I went to another Dentist and told him my story. As soon as he took a look at my X-rays he pointed out at least 3 or 4 things Dr. Peterson did wrong. One of them being he drilled to close to my nerve and that’s where the pain was coming from. When my new dentist fixed them, I could instantly feel a difference. I ate some chips (which before I definitely couldn’t even take a bite of) and I didn’t feel not one ounce of pain or sensitivity.

Do not waste your time in going to Dr. Peterson unless you want to take the risk in walking out of his dental office worse than when you walked in.

I had my first appointment today and my hygienist and the dentist are very knowledgeable, patient, and absolutely nice! I highly recommend this office and also the girls up front are great! Especially Jackie! Thanks so much!

Dr. Peterson and his full staff are by far the BEST dentist around. Me and my husband both go to RiverCrossing and have for the last 5 years!! He is very kind and gentle and cares about his patients. I love going to an office where they know me by name and face. We don’t feel like another number. He is all around a great dentist his office manger is the best to work with so prompt on answering questions and emails. If your looking for a dentist Dr. Peterson is it.