Fresh Wave Dental Care PC

I 100% recommend fresh wave dental care! My son had a abscess tooth that no one in the Wiregrass area would touch but doctor nichols pulled my baby’s tooth & was absolutely SO gentle. My son didn’t cry, whine or anything! Mommy son is only 5 & Autistic!!

Dr. Nichols and the whole staff have always been wonderful, professional, warm, friendly and etc…. I can go on and on. I’ve been going to Dr. Nichols for over 28 yrs even when he was my dentist in the military and I haven’t had one complaint. The staff is wonderful and makes you feel like family. When my son was young. Dr. Nichols is who I brought him to see and he was scared to come to a dentist but the staff and Dr Nichols made him feel at ease and he has been coming every since up until he left going to the military in 2021. You want a family dentist that treats you like family and give you that reason to smile again, then I recommend Fresh Wave Dental Care is the place for you where you get the Ah Smile😊

The dentist refused to work on my child because she wasn't opening her mouth wide enough and was scared. Instead of reassuring her that the metal instruments would not hurt her he only asked her if she wasn't going to open her mouth wider and told her he can't do it. Then proceeded to say "fine", put the instruments down, and walk off. It's one thing to not feel comfortable working on a child after some kind of compassion is given or even if he had asked me to try to reassure her. But the fact that he couldn't reassure a child, couldn't communicate this to me while I was standing right there, couldn't look at me, and referred me to dentists 1-2 hours away while there are plenty of other dentists in the area is unprofessional. You work at a pediatric dental office, at least pretend to have empathy.

I took my daughter here and I will never return to this place, I would not even send my worst enemy here. This was supposed to be a diagnostic visit to see what treatment would be needed. They did not let me go back with her, after about 30 minutes the Tech came out and told me she still has one baby tooth and 2 molars had some slight damage. She then brings my child to me and starts talking about making my daughters next appointment. To which I interjected "well hold on a second because I am not sure that I even want to bring her back here."
Tech raises her voice loud enough there was a small echo behind it "Why?"
"I do not like the fact that I cannot go back into the exam room with my child." I told her, which was the absolute truth about how I felt, her pediatrician does not even have me leave the exam room.
The tech then raises her voice even more to say "That's our covid policy."
I laughed and probably made the situation worse, but that was funny to me seeing as how the panic is basically over.
The tech then barks "Well unless you want to drive all the way to Troy or Montgomery we are the only ones in the area that take her insurance."
Honestly this felt like a "we are the only option you have" type a deal, almost threatening even.
Please do not use this dentist office! They are TERRIBLE!!!!

Everyone is so nice and makes me feel comfortable. They always get me in, in a timely manor. I have had no problems and am very happy here. I'm sure you will be too! They are not a pediatric office. They see ALL ages.

Called to make my daughter a dental appointment for tooth pain. Someone answered and sounded annoyed that I was even calling but said they would “transfer me to the front” to make an appointment. Was on hold for 5 minutes so I decided to hang up and call back only to get a voice machine. I called back a third time and the front desk receptionist answered. I explained that I was calling to make an appointment and was told they were extremely busy and couldn’t take 2 minutes to set up an appointment but they would call me back in a few moments to set up the appointment. I never got a call back. I would not recommend this office based on long call wait times, feelings of being a burden, and the absence of the staffs professionalism.

Called and made my kids an appointment. The lady made the appointment for Thursday one at 11AM and one at 12PM, I get a call day of appointment to confirm my appointment for Monday. I told the lady my appointment was for today, she said they didn't have me for today it was for Monday. Before ending the original call I verified the appointment for Thursday (today)at the times given. My kids missed school for nothing. Someone screwed up and can't even admit the did. Mom is highly aggravated. Do not recommend this place at all.

My fiancé tried taking her sister here to see about getting some teeth pulled and it was definitely a mistake. She needed teeth pulled in order for the orthodontist to do what he needed to with her braces. First off, it took about a month to finally get an appointment scheduled because they claimed they didn't have the referral, got them the referral, then they needed x-rays, got them those, then we finally think we're good to go. She talked to the receptionist who said if they had the X-rays then they could go ahead and extract the teeth without a consultation. So my fiancé drives 2 hours to get down there to take her to this appointment (because no one else could and we live in Auburn) and when they get there it's just a consultation. On top of this being a waste of time, every person there was extremely rude. They treated them like they were idiots and just a burden. It was like a twilight zone. I don't know how this place is in business. I'm not shocked to find only about 5 good reviews out there for them. They honestly owe us an apology for wasting our time and being so disrespectful. DO NOT GO HERE.

My 15 year old daughter needed multiple teeth extracted in order to get her braces. She has never had a filling or a tooth pulled. Her very first experience after 5 extractions from this dentist, left her terrified of the dentist. Parents are not allowed back with the kids. I paid for nitrous oxide but it didn't help my daughter at all. I am not sure what they did wrong but it should have helped.

Four teeth were extracted and she felt pain on every tooth.. He came out to the waiting room and told me he had broken a bone while pulling her teeth. I asked about The 5th tooth and he said, "ooops, I forgot that one." So he turned around and 30 seconds later I hear a loud scream. He literally went back and pulled out a tooth that he did not even numb first! She came out in tears and looked so petrified. I can not believe this office is even in business.

If you want good service go to Wiregrass Dental in Enterprise. I had a root canal and literally felt zero pain! They will get all of our business from now on.

First off, thank you so much for squeezing me in when 9 other dental offices wouldn't.....not even my regular dentist who created the problem to begin with. Secondly, I don't know exactly what you did but this crown hasn't felt right for 2 years til you fixed it!!! Yall were so informative, kind, sympathetic, professional, and still kept it on the light side too. It's nice to have a few laughs in an uncomfortable place (no offense). I thank you all very much and am switching dentists!!!