Arizona Dental Heights

Patients BEWARE! If you want to get the true picture of this place read the 1 star reviews. If you want to see what his fellow church members have written without being real patients read the 5 star reviews. They have a pattern. If you see a 1 star review they try to bury it with 50 non patient reviews on top so you won’t read it. Most of the dentist office here does it. Brilliant!
This dentist cares less about patient care and all about the almighty $$$$$$$$. I went to him for a crown that he advertised at this affordable rate in the paper, and talk about bait and switch. I paid over $900 for a single crown, prep, and buildup. (average $500 or less) Then within a month the crown falls out. He charged me another $135.00 cash with a "lifetime warranty" that if it falls out he will not charge to cement it back in but I had to continue getting my 6 months checkups there for it to be valid. The office staff Brooke & Destiny stated it was submitted to the insurance company and not covered so I paid the amount. I then called my insurance company to verify their story. The insurance company stated they never received any request for payment or pre-authorization and had no idea what procedure would be cover without reviewing. They asked for me to send the bill so they could review it because they keep a history of all procedures performed. In the end the insurance company sent me a check for the full amount that I paid, and the doctor’s office was paid and had to adjust off the correct price that is contracted with insurance and not this over inflated price they charge. The insurance company BC/BS stated they will be watching this practice and if it continues they will not contract with him. You will need to fact check everything this dental office tells you and if you have insurance discuss it with them.

While this was going on I went in for my 6 month cleaning which is covered in full by my insurance. The hygienist stated she was going to take full mouth x-rays and I told her I only wanted what the insurance covers in the 6 month checkup. She stated they write off what is not covered and took the digital x-rays to help with diagnostics. Guess what, I received a bill from these folks for $139.00 for the full mouth x-rays. I called twice and spoke with Brooke & Destiny who proceeds to talk over you the whole time stating they do not know what insurance covers and if you don't pay it, they will send it to collections. However, when you explain what you are told as a patient in the back does NOT happen at the billing office. They argue that is not what I was told in the back. This is not the case here. They had no signed contract that I agreed to for the full mouth x-rays, nor was it disclosed prior to having them completed. They stated full mouth x-rays are usually covered within a 3-5 year span and I must have had them taken at another dentist. Duh, I get my teeth cleaned every 6 months. They failed to verify with the insurance prior and stated it is the patient’s responsibility to know that the insurance pays for or not. However, this is supposed to be their area of expertise. I will be filing a complaint with the AZ dental board about overcharging and possible insurance fraud. However, the board has a history of doing nothing since they protect each other. See channel 12 reports on the AZ Dental Board and their failure to protect patients and you will see what I mean. I want to warn other possible patients what you are in for if you chose to go to this dentist. I hope you have deep pockets of cash because they want you to pay first then you ask the insurance for reimbursement. This is NOT how insurance works. After the conversation today and bringing these issues to their attention they told me to take my business elsewhere. DONE! Wait, I paid cash for a lifetime warranty for my crown??? See what I am talking about folks! Bait and switch!!! $$$$$$

Thought I would expand on previous. Dr. Shay put in my implants a couple years ago. They are great and a wonderful job. I had an accident in December. Noticed soreness end of February. Got me right in and took care of it. Somehow (in the accident) I had broken 3 of 5 screws on the bottom arch. You guys are the BEST! Hand down. Thank you Dr. Shay, Destiny, Collette and Lindsay.

Recently I had some dental work done. The dentist and his team worked carefully to make sure everything fit as it should. I could not be happier with their work!

Excellent dentist. Have had 2 crowns and a cleaning. Dr. Hatch and his staff are very caring and professional. I have to drive 25 miles and past many other closer dentists but it’s worth the extra effort.

My visit Arizona Dental Heights is the best. I've yet seen Dental work,very nice ,kind people, yes I have and will recommend them too anyone, they've taken very good care off my family and I thanks have a good day.

Everyone that works there is amazing. They are all so nice and they make you laugh. I can’t thank them enough for what they for me today. You guys are amazing 🤩

WORST DENTAL EXPERIENCE EVERRRRR!!! Not only is the staff rude but Dr. Hatch is Phsyco!!! he even raised his voice to myself & my 16 year old daughter!!! NEVER EVER have we been treated in such a manner!! we ended up walking out!! I will ALWAYS let anyone who asks know to NEVER go there!! there are sooooooooo many better & more patient dentist out there. I am DEFINITELY going to the AZ Dental Board!!

Dr Hatch and his team are so compassionate and really care about your well-being. They use the latest technology and are very gentle and through. Makes your experience a pleasure.

Both Dr. Hatch and Wendy, the hygienist explain the procedures they are doing or would like to do. They give you a chance to ask questions, and generally make you as comfortable as they can.If a poblem arises from a procedure regarding as performed, Dr. Hatch is ready and willing to rectify it. Thank you for your professionalism and care!

Dentist is personable and has my best interest at heart. Always greeted with smiles by warm, and friendly staff. I have been a patient for 3 years now, and plan on staying for the long haul.