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Review of Desert Valley Dental Group and Orthodontics

Desert Valley Dental Group and Orthodontics:

Desert Valley Dental Group and Orthodontics is a dental practice located in Victorville, California. They offer a wide range of dental services, including general dentistry, cosmetic dentistry, oral surgery, orthodontics, and teeth whitening. The practice is open Monday through Friday, with Saturday and Sunday appointments unavailable.

While some customers have had negative experiences with the front desk staff, many others have praised the dental staff for their kindness and professionalism. The dentists and dental assistants are said to be caring and informative, with one customer even calling them "fantastic." The office is described as clean and well-kept, with reasonable pricing and financing options available.

One customer had a negative experience with scheduling and felt that the front desk staff was unprofessional and disorganized. Another customer felt that the prices were too high, even with insurance. However, these negative experiences seem to be in the minority, with most customers having positive things to say about the practice.

Overall, Desert Valley Dental Group and Orthodontics seems to be a good choice for those in need of dental services in the Victorville area. While there have been some negative experiences, the majority of customers have had positive experiences with the dental staff and appreciate the range of services offered.

Amenities

  • Wheelchair accessible entrance
  • Wheelchair accessible restroom
  • Has online care

Desert Valley Dental Group and Orthodontics Reviews - 118

4.4
Quality
5.0
Location
5.0
Price
4.0
Service
4.5
king of5

king of5

πŸ‘ πŸ‘Ž 😐
Great Staff Excellent Service Recommendation

The staff is great, and awesome the best I have ever had period! They took there time with me and made sure I understood everything. They also worked with me on what I really wanted and what was best for fixing my teeth. The Dr. was so awesome and I really recommend him to everyone in the high desert he is super understanding and chill and really took the time to make me confident and sure of what was my best and most important options was so that I could get the best results.

Kristina Chaidez

Kristina Chaidez

πŸ‘ πŸ‘Ž 😐
Friendly Staff High-tech Equipment Flexible Payment Options

I am happy and grateful to have found such a great office in the High Desert. Doctors and staff are very friendly, informational, honest and professional. Equipment is high-tech (really puts you at ease). They have great, flexible pay options & will discuss it all in detail with you. Super happy to be a patient here!

Jelittza Herrera

Jelittza Herrera

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unprofessional front desk staff unorganized running behind

Lovely dental staff, however the front desk staff is what really made me deter from the facility. Not only did they schedule me for different times than what was agreed on, but front desk staff just seemed very unprofessional and unorganized. A lot of β€œrunning behind”, which from other reviews seems to be a theme. Dentist and dental assistants were kind and caring. As a first time patient, my experience wasn’t the greatest. Hopefully, it’ll be better for others.

Dina Havens

Dina Havens

πŸ‘ πŸ‘Ž 😐
Unprofessional Rude Staff Dirty Office Overpriced

The one star is a lie. It's the only way to give a review. This place was very unprofessional. The girl at the front desk was especially rude and loud. The office was dirty with holes in the drywall. Aside from these facts, they were honestly going to try and charge over $800 to remove a tooth (with insurance). This place is a hard NO for me. Do Better.

Frank Cardenas

Frank Cardenas

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Long Wait Times Poor Customer Service Pushy Sales Tactics

Very upset with this facility. First off they are always behind. I’ve waited 30 minutes to be seen. Got to the back and waited another 20 to 30 minutes. Only for them to tell me there was an issue with my insurance. That should have been checked at the start. Waste of time. Secondly I recently went for a cleaning after I just had a crown procedure. They wanted to sell me the laser treatment $300. I said I couldn’t pay at the moment. They tried to get me on a payment plan. With holidays near I declined. They told me they wouldn’t clean my teeth and sent me home. Once again a waste of time. Seriously how can you deny a patient for teeth cleaning? Ready to try a new facility. By the way they were behind again. Stop overbooking if you can’t handle the load.

Derrick Roberts

Derrick Roberts

πŸ‘ πŸ‘Ž 😐
Friendly Staff Caring Dentist

I have been going to Desert Valley Dental Group for a few months now. Rachel has been wonderful to work with and shows true care and concern for her patients.
And the staff is very friendly and always happy and very nice and welcoming.

L A

L A

πŸ‘ πŸ‘Ž 😐
Professional Staff Friendly Staff Affordable Pricing Clean Office

Professional and friendly staff that respects their clients. Appointments are complete in reasonable time. Pricing is affordable with financing options. Office is always clean and well kept.

Adriana Corona

Adriana Corona

πŸ‘ πŸ‘Ž 😐
attentive staff cautious great experience

Im currently pregnant & everyone was so attentive and cautious. From the front desk ladies to the X-ray technician & at the end My hygienist Juan was awesome as well! I had a great experience.

Anibal Gonzalez

Anibal Gonzalez

πŸ‘ πŸ‘Ž 😐
Great Experience Helpful Staff

my mother was recommended to this dentist by a friend and she had a really great experience here. She has been to many different dentist including some in Los Angeles and this place did a much better job. Also everyone at this place is very helpful and kind, especially chanell, who really helped my mom with everything from the beginning to end. I definitely recommend this place.

Rose Falconett

Professional and very polite staff. Dentist was very concerned that I was not in pain during my procedure! I highly recommend this office!

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Desert Valley Dental Group and Orthodontics Hours

  • Monday 8 AM to 5 PM
  • Tuesday 8 AM to 5 PM
  • Wednesday 8 AM to 5 PM
  • Thursday 8 AM to 5 PM
  • Friday 8 AM to 4 PM
  • Saturday
  • Sunday