Shadow Rock Dentistry

I had an awful experience at Shadow Rock Dentistry. I went in for 5 fillings - my teeth were in rough shape after pregnancy morning sickness that lasted 4 months straight & the first year of motherhood. I made this appointment as I am slowly beginning to learn to take care of my own needs again. Before this I hadn't had a cavity in many, many years.

When I walked in the receptionists were short with me and one had a rude look on her face. They then sat me down in a chair for my appointment. They barely said anything to me as they took the signed consent form from me and leaned me back and stuck qtips in my mouth. Dr. Vik Kanchanlal arrived and blandly said some general plesentries before he started sticking needles in my gums without warning, multiple times. His demeanor was relatively fine during this, telling me to breathe but as I had no warning, this sent my body into a panic. I was breathing heavily, my heart rate was fast, and I couldn't feel my hands or feet as they had gone tingly and numb. Throughout the procedure I had to ask the assistant for updates as they were never provided. Dr. Vik left without a word after the drilling was done.

I was numbed so intensely on both sides of my mouth that I was nervous about not being able to swallow properly. Moreover, I kept biting my tongue because I was so numbed - they couldn't finish filing down my fillings because of this. Dr. Vik numbed me and drilled on the top and bottom of both sides of my mouth, which after talking with others I have learned is likely not standard or recommended.

Dr. Vik nor the dental assistant ever slowed down when my panicked state was clear (it's not like I could talk well with an entirely numb mouth), communicated what was going on, or were ever truly kind. This was a painful experience. I didn't expect my hand to be held or anything, but I did expect communication and general kindness and politeness.

I work in the service industry and at first I thought perhaps he was having a bad day, maybe he's this way with everyone - I could understand even if I didn't like it. My interpretation of the experience really changed when I heard him speaking very nicely, casually, and kindly with another patient. About a mouth guard. He walked him through all the steps, told him what to expect, congratulated him on an upcoming wedding. He was exactly as you would want to be treated, but for an uncomfortable, painful procedure for me I did not receive anywhere close to that treatment.

I am so disappointed in my experience. I don't know what I did to warrant such poor treatment, I don't know if it's because of my Medicaid insurance - whatever it was, their conduct was inexcusable. If I was unwanted as a patient at their office they could have cancelled the appointment and recommended I find a different office. I would have preferred that over this.

I was thinking of taking my son there for his first ever dentist appointment. I will never bring him, my husband, or myself back to Shadow Rock Dentistry. I strongly encourage others to do the same. Who knows though? Dr. Vik and their office staff could be just fine to you apparently. I wouldn't take the chance though.

Shadow Rock Dentistry is the worst dentistry practice I have ever experienced. The same filling was twice repaired in less than a year - never in my entire life has that happened.

A third time before a trip overseas and fully relaying the urgency of the repair and the pain it inflicted and instead they charged for an 'evaluation' - not the repair. I leave tomorrow in horrible pain for 7 days and not a care in the world to fit me in.

I cannot say enough about the unprofessional lack of care to patient pain.
Go somewhere else if you have urgent needs - they will only 'evaluate' in what you expect to be a day to repair the issue.

I made this appointment on May 26th. On June 2nd I came in and having fully explained my situation all they did was take an x-ray to the obvious issue that a filling they installed yet again failed. I have called in regularly to get another appointment and nothing

They ruined a trip three years in the making with my daughter as I will sit 18 hours on a flight miserable with pain.

Awesome, awesome! Dr. Vik Kanchanlal is so very calming and his team is great. I always feel like I'm their only client, the are 100% focused on my care. I feel comfortable and safe. I went in to have 2 extraction and was nervous and Dr Vic put my mind at ease and I had very little pain after the novacaine wore off.🤗🤗🤗

This was a wonderful experience from start to finish. How often do you hear that about a trip to the dentist? Well this dental office is first rate and top class. The staff is completely professional, very friendly and engaging as well.

They made me feel welcome and right at home as soon as I arrived and I never once felt uncomfortable. I am very pleased that I finally found a dentist office that I look forward to coming back to. Thank you all so much and keep on doing what you do. You have a fabulous team and you do great work.

I am a long time patient of Dr. Vik, like over 7 years now and he is consistently the same meticulous professional dentist from day one all the way to my recent visit yesterday. He has always given me good solid info and done the best job. I leave feeling confident and satisfied that I am in very good hands. My hygienist Shawna is the best. She is on time, ready, professional, pleasant and very good at what she does. My teeth feel like gold after she’s through!

Dr Vik and staff are the absolute best. They care for me and my family better than any dentist ever has. We are very lucky to have them in Castle Rock!!!

I've been going here for 4 years getting routine cleanings done and the occasional filling. They provide good service and are pretty friendly, especially the receptionist. The dentist always comes in to double check after getting a cleaning. They are competent and knowledgeable.

Shawna is an incredibly skilled and talented hygienist. She takes her time with patients and makes them feel cared for.
Everyone at Shadow Rock is always so nice and helpful - wonderful place to go to the dentist!
Thanks for all you do!

My husband and I both go to Dr Vick for our dental needs. He is so professional but yet very personable and friendly. He not only cares about you as a patient, but he also cares about your personal life, always asking about family.
We also love Dr Vick’s work ethic and appreciate the fact that he never tries to “up-sell” products/services that are not needed.
Dr Vick’s staff is phenomenal. They are always very warm, friendly and accommodating. His hygienist is amazing as well. She is very professional and sweet. She always does an amazing job.
We are always very happy with with our dental experiences.

The experience is wonderful for going to the dentist they're kind and courteous