Couchman Center for Complete Dentistry

My three-year-old son hit his face on a wood floor and loosened his front two teeth. Our visit to the dentist was fraught with concern that there could perhaps be an abscess above the baby teeth roots that would harm his permanent teeth. We needed an x-ray and, at first, my son was terrified. But, through Julie's patient kindness, my son eventually sat on the chair and let her position him for the x-ray. After she and Dr. Couchman answered all of my questions, Julie continued with a cleaning and my son left with a big smile on his face, holding a bag of special "treats." We had a positive experience all the way around—from Brooke at the front desk, to meeting Dr. Couchman, to spending the majority of our time with Julie. Another major bonus for us is that they accept our Careington Discount program. I've scheduled an appointment for myself for next week!

The Dr. is awesome but his receptionist is rude every time I call . She’s been there to long and does not value her job or there customers ! My husband used to go to this dentist also loved him . But could not deal with the receptionist !!! I called to reschedule my dentist apt it was a big to do when I was done she’s like are you positive you can come in that day !!!! I am paying three hundred out of my pocket plus insurance ! First time I rescheduled this apt !!!! I had a screw in my tire tires need to be replaced ! Over thousand one hundred I need to come up with to be able to drive ! Sorry I need to work take my kids back and fourth to school ! It’s all about priorities ... Really ! So I will be looking for a new Dentist ! With a more professional receptionist !!!!

I have a severe dental phobia. I was told that Dr. Couchman was very experienced and handling such cases. This was utter bologna. The man is extremely uncomfortable if not outright offended when someone (a woman) is crying and asking him questions.

This is my story...
I came in initially for a root canal. My infection came back and I had to come in a second time. He didn't take the time to explain what he was going to do and started a painful procedure to scrub the infection out of my gums with no notice. I thought I was simply laying back for a basic exam. I thought maybe he would give me stronger antibiotics? I was extremely distraught leaving and his receptionist, Dolly, brought him out to speak with me. While he didn't apologize for performing the procedure without my knowledge he seemed contrite. I decided to give him a second chance and came back 6 months later for a cleaning.

At this visit Dr. Couchman then tells me I'm going to need a crown over the root canal. I asked him to tell me more about the crown and told him I wish you would have told me about this at the time of the root canal. He explained that most root canals have to have a crown. I asked him to explain to me what a crown was and he told me the process by which they were manufactured in his office. He never explained what a crown actually was. He appeared upset for me for asking twice, he told me that I had interrupted him. I guess that was his reason for not explaining it to me? He then proceeded to tell me the manufacturing process in a very slow voice, as if you were talking to a small child. He left the room without saying goodbye and as I looked up to ask another question I realized he was gone. The dental hygienist, Reese, was kind enough to pull up photographs and explain to me exactly what the process was like. I explained to Reese that I would not be coming back to this practice. That I needed a dentist who actually cared about my feelings and was more concerned with making me feel safe than getting angry and offended at my fear.

I showed up to Dr. Couchman's practice this morning as they were opening their doors with a dental emergency and severe pain.

Not a soul in the waiting room. The phone was not rining at the reception desk.

I informed the older, gray-haired intake nurse that I was having a bit of a dental emergency and asked if they took my insurance.

She curtly said no and could not explain why google search results returned multiple results saying that they did.

My question seemed to pose a nuisance to her.

She recommended a clinic very far away and seemed quite irritated when I asked where exactly it was (I am new to town).

As I tried to get a little more clarification she again seemed vexed by my presence, need for help with pain and request for a general idea on location and directions.

Unless you like a dentist whose staff has little to no care, help, kindness nor concern, I would not darken the door of this practice.

I doubt you will get the kind of service, comfort and assurance that one should have when selecting a dental practice or seeking help with debilitating pain.

I felt pushed into getting an appointment.
I had told the staff I did not have the insurance needed to cover their prices & I was told I didnt need to worry about it because they have financing set up "inhouse". I did ask for some info to be sent, or was pressured into allowing them to send me info. I have not even received that & I have sent me a text giving me an appointment date (Click C to confirm or to call the number given to cancel). I feel they are overpriced and are only doing financing as another line of income..... I did check My mail & saw a packet from this office with a card stating I have made an appointment even tho they could not perform the procedure I wanted.
after reviewing the "insurance" I have found I could LEASE 2 brand new cars cheaper & is covers cosmetic dentistry. The long list of exclusions was amazing.
if you are looking for multiple cleanings a year And want home whitening kits for you & your family you may have found the right guy. $280 a month with a 2 year commitment seemed steep when they will charge additional amounts if you need other care (fillings ect.)

One of my crowns came out. They were quite accommodating with my schedule during the holidays and were very professional, courteous and treated me like family. They were amazing.

Terrible. I had multiple botched fillings and when I tried to approach Dr. Couchman about it, he scolded me! It wasn't until I went to a new dentist that I realized I had to have all the work redone because of the careless job Dr. Couchman did! Expensive, painful, and condescending experience. Do not recommend!

This was a fantastic experience. I have the utmost confidence in this office! Major work done, yet pain free! Very professional Doctor and staff! I highly recommend! Mike Morris

I was treated like a queen as I received my very first crown today. In and out in two hours, amazing. Dr. Couchman and crew are top notch!

Everyone is so friendly and helpful. Comfortable atmosphere and they listen to you and your needs.