Aspen Dental

I have gotten dentures made theough the years at different places and Aspen Dental dentures are the worst I have ever had made.
I got the more expensive plates at Aspen.When I got them and the top plate did not fit right, instead of making corrct plates they heated them, put them in my mouth and pushed down till they fit. Bottom plate is is horrible where teeth are lean out like buck teeth. Went back a couple times to get corrected and nothing done to resolve. Ya I can go back to get a relign but why when they sont even fit, can’t shew with front teeth and have to use ton of adhesive to keep them in. Worst dentures ever!

I am so sorry I ever started treatment with this place. They do painful procedures for which they prescribe a few pills the day of surgery, then tell their patients to let the office know if more meds are needed. When this happens, they say they can't prescribe anymore meds, and to take a higher dose of an over the counter pain reliever and rotate it with one or two other OTC meds. When told that really doesn't work, and remind them that they said to call if more prescription meds are needed, they just say they're sorry but that's all they can do. When my mother had surgery to remove teeth to fit a new partial, she wasn't prescribed anything for pain and was told it was because of her age, and she suffered for several days with little to no relief. They wouldn't listen to anything I said as far as the amount of pain she was in and their attitude was dismissive and cruel. I had talked my mother into going to Aspen and this was the result. If you go there, be aware that you will be dismissed and treated like a common addict if your pain doesn't go away after you finish the few pills they're willing to prescribe on the day of your procedure. They push their patients to give them positive reviews online to fill their chairs and make them more money, yet they could not care less about the people who become patients. I really wish I had known that Aspen Dental's primary objective is greed, pure and simple, and the patients' needs are of no concern or importance.

I went in at 10:15, was in for x-rays by 10:20 and was seen by the doctor by 10:50 (after xrays and being seen by a hygenist). They also had a cleaning available immediately. The staff was extremely polite and Melissa, Ashton and Sarah were by far the nicest people I've encountered in a dentist office. Dr. Xue was thorough and explained everything thoroughly. 10/10 definitely will recommend an office visit at the Peru location.

These people are amazing. Way beyond there ways to bring you the Best Customer service there is. Thank you to all the Girls that work there you do amazing work. Also to the head doctor you are very easy to get along with and do everything spot on. I will always recommend people to come to your office! Thanks again for everything you have done for me!😁😁

Went in for some emergency work that needed done and all the staff were extremely helpful and really cared about all the pain I was in. The staff took the time to listen to me and comfort me. Feeling much better now that the Doctor took time to make the pain go away!! Hands down the best staff is at Aspen.

Tech Ashley was very nice, when I was taken directly to the xray areas.. created an exceptional xrayprofile even though the machine was acting up.. wonderful technology issues and not the Techs Problem..
All activity I was having was recorded in file.. Doctor came in and did a full examination, then explained my options in great detail, answered several questions right away with clear and truthful answers.. examined mouth fully making sure he covered all spots of concern.. then we got started immediately with teeth impressions .. I have multiple additional appointments that were set up for as soon as possible. I go back in tomorrow to do some more setting up, so we can get started on my long journey.. then just 1 week later my surgery is expected.. thats it for now.. will update hopefully as we travel the path to a much better smile.. 😀😊😉

Made appointment for husband to hopefully have broken tooth pulled. When I called for appointment was told it would be initial appointment, with follow-up for extraction. The technicians were great, made him feel comfortable. Dentist comes in, & informed him that he didn't extract teeth, would have to refer to someone else. Why did staff tell me numerous times that follow-up appointment would be for extraction? They should never say that an extraction can be done at 2nd appointment. Worst of all, there was NO "spit" basin in room. If there was an extraction, where are you to rinse & spit? Received copy of x-rays and will make my own appointment with dentist to get tooth extracted. Feel it was a waste of 50 mile drive and time. Do not recommend Aspen Dental, talked to several people in area that have been there & had same horrible experience.

The dentist here is fine. He seems to care and does pretty good work.

The office staff seems to have no idea what is going on. I paid my bill in full during visits based on the summary they gave me. Nothing changed from the original treatment plan. One month after I finished the work that needed done I got another bill for $580 dollars. I called the office and was told someone would get back to me. No one ever called me back. A month later I got another bill for $690. This time I went into the office. They stated that had not estimated correctly because extra services were added. If I had known the real cost, I would have waited for my insurance to roll over again (we were close enough). I never added anything extra and the plan was the same as the original they gave me. They also tried to charge me my deductible twice.

They sent me to another office to see an oral surgeon (I needed an implant due to a cavity under a crown) and I waited 3 hours there to see him. I had to have an extraction to have the implant and I asked the Peru office three times if they could do it the same day. I asked once while having a filling and I called back twice. They told me absolutely not. When I saw the surgeon he told me if he’d know he’d have done it that day but he didn’t have the implant ordered. The Peru office never checked with him.

After seeing the oral surgeon the staff at the other office told me they originally told the Peru office not to send me that they didn’t have an opening but the Peru office waited til they closed and sent an email saying I was coming first thing next morning. There are so many headaches when dealing with this office. My frustration with this office has been through the roof and the bills just keep coming even after I was told I had paid in full. Seems like bait and switch.

Everyone was very friendly and knowledgeable! They took me in as a new patient very quickly.

Waste of money to have a dentures done here.... me and my husband spend a $10k done our teeths and get a dentures but we can not even use it and my husband looks like have a horse teeth... and my dentures won't even close my mouth so I don't use the bottom. .... my husband use his temporary now for almost 2 years and the permanent is garbage....! I don't recommend aspin dental after what happens to us!
#Aspin Dental: How you expected we eat is we not close our mouth because our dentures not close and how you guy's want to go out when you have the dentures that you made is looks like a horse teeth!!!!!