Aspen Dental

From the time I called to set an appointment to the time i exited, every single person in the chain was supportive, understanding, courteous, and had a gentle yet knowledgable demeanor. Dentists and the need for them can be so stressful. I’m pretty calm around dentists anyway, but this experience was about as good as it gets. I’m impressed.

I got x-rays and the doctor was great the first experience but then I tried to get info about an endodontic that is covered by my insurance and the front desk lady didn’t seem to have a solution for me or the means to get the information and when I asked for a manager she said there wasn’t one. I realize she might not have been able to help me but you can’t just leave somebody in a situation like that when they’re in pain and need help!
I ended up figuring out this solution on my own but they get paid to help and it would’ve been a way easier time for me if they would have!

I was very impressed by the care I received at Aspen. Dental appointments have always triggered my anxiety, but everybody at Aspen was very understanding and accommodating. I look forward to having them do my dental work in the future. Thank you all so much!

The x-rays and examination I experienced today was professional, courteous, friendly, and knowledgeable. My wife would say the same as she is also a patient, and we both will be coming back for more dental care.

The staff was amazing and so accommodating even on short notice. The team seems to work great together. The dentist and dental hygienist were extremely thorough and beyond amazing for patient care.

Have attempted to establish care here twice and both appointments were cancelled by the office the day before the appointment. Working in healthcare myself, I have to request time off over a month ahead of time, longer if I want to avoid interruption to my own patients. Due to this I have decided to seek care elsewhere.

Consistently cancels appointments! The last 2 appointments I’ve had the appointment was cancelled just hours before and the rescheduled appointment was cancelled 15 minutes before I was to be seen. The lady covering the front desk had a terrible attitude! Would not recommend Aspen to anyone as I have numerous friends who are also seeking other providers because Aspen is not able to keep dentists on staff. Took months for them to give me my care credit refund. After going to a new dentist I found out Aspen lied about the level of care I needed for my teeth, the told me I had periodontal disease at age 29 & said I had 9 cavities, turns out I have 0 periodontal disease but 5 cavities. What were they going to do? Drill on healthy teeth? Very scary!

I have dental phobia. Absolutely hate going to a Dentist. I will say this, they really calmed me down and we’re so nice. The Dentist never once made me feel bad for my lack of dental care. He made me feel encouraged and I really feel like I will work through my anxiety and get the dental care I finally need.
Thank you,
Cherie

Bad Customer Service, Pushes products on you to up charge, when you don't want them they refuse to help you with any services.
Then, when confronted they will treat you like trash. Even that number The Owner gives out to call. They're like "What do you want me to do about it?" Don't waste your time.

Staff was very informative.. some of my questions and concerns that were unique to my situation... they went out of their way and made phone calls to give me the answers that I needed...... the staff was very very polite , professional ,and through. I am ery.pleased