Aspen Dental

I honestly hate writing reviews but I feel like other people should know what they are getting themselves into. My first visit at aspen dental was about 2 years ago and it went great! I loved everything about and I felt like I finally found a dentist I can trust. ( I’ve always hated going to the dentist because I’ve been traumatized as child) I went to Aspen Dental in Baton Rouge this past Thursday and things were a little off. The first thing that alarmed me was that nobody noticed I wasn’t a new patient and I overheard them talking about it but I brushed it off. Honest mistake right? The second thing that alarmed me was when they put someone else’s X-ray on my screen but again I brushed it off. The rest went on as usual, I was prescribed meds and I had to go back Tuesday to finally get my tooth extracted. While I was there I was taken care of so no complaints there, everyone did an amazing job but at the end of my appointment the dentist left and never came back or even said I was done. No other communication whatsoever. The lovely Ms.Glaydess ( I hope I spelled it right) answered all the questions I had and I was told my prescription was at Walgreens and I left. Made it to Walgreens and they couldn’t find my prescription. I called the emergency line, which is literally bull because no one called back or answered. I spent the whole night in pain and throwing up because I didn’t have the meds to help out but it could have been the computer so I won’t fault them for that. The next morning I had to called 4 times between Walgreens and Aspen about my meds and I didn’t get them until 10 that morning. Finally got the meds and read all of the warnings and side effects and noticed the side effects of the meds were the same side effects from the previous prescription I had and it literally made me feel like I was dying so I called back to let them know I was uncomfortable with the meds and would like another option. The lovely Kendra took my message down for the dentist and said I would receive a call back in 30 minutes to discuss my options. 2 hours went by and I heard nothing mind y’all I was still dealing with the bleeding pounding hole in my tooth so I just decide to eat to calm my stomach. I had egg drop soup because I thought it would be safe to eat but the egg got into the hole so I called back explaining the situation so I could prevent it from getting infected. On the call I spoke with the young assistant about my worries with the meds and the food in my socket and explained how I needed to speak with the dentist because at this point I was fed up. She didn’t really seem concerned about anything and I was told I would receive a call back when the dentist was free. I felt like nobody really cared and if that got infected or something happened to it I would have to go back and pay for that out of pocket and with no job that’s really hard to do. I’m not on here to bash anyone but I feel like others should know what they are about to get into because there are many people out there afraid to go to the dentist for reasons like this. Again I’m not here to bash them because both of my procedures were executed properly but the communication and after care instructions definitely need to be worked on. I honestly felt like no cared and I won’t be going again. Sorry for the grammatical errors I’m literally writing this while I’m in pain and nauseous. I’m waiting for a call back before they close at 5:30 to see how to handle this but I doubt I’ll receive it and I’ll have to go another night in pain 🙃. I’ll update you on the situation later today.

Could not ever see a reason to give these folks anything but 5 stars. The ENTIRE STAFF was wonderful. I am here for the hurricane relief and had a small issue and they treated me as if I had been a patient for 20 years. GREAT JOB!!!!!

I would recommend Aspen Dental to anyone. I enjoy talking to the two receptionists, who are always so sweet and helpful, Chelcie and Kendra. Mrs. Gladys, the AWESOME dental assistant always makes me feel at home and Dr. Sykes doesn't disappoint in her work. I see some bad reviews, but take it from someone who is scared to be judged, talked about, and be treated poorly, Aspen is the place to go. :)

The service was great. I liked how they were very quick & patient at the same time. I was scheduled for a new patient exam & it was better than any dentist office i’ve been to. Elle was also really nice to talk to & she knew what she was doing.

The Dentist was excellent he explained me with all options. The office manager was very patient to discuss with me about the treatment plan. One thing I noticed, there was African American lady who takes x-ray of my teeth before the procedure. She looks like a starter, she does not smile at all and she was doing her work painfully. She had to call another person to help her with her work. Other than that everything was great.

This place is a joke please don’t spend a quarter at this place. I’m still paying a creditor back for some work that looks like a amateur dental class. This is the worst work I’ve ever seen. Paid for 2 golds never received. Please don’t shop with these people I wish I had viewed the reviews before going. First going in every ones nice after they get your money the ones in back not so pleasant. Please listen I have yet to receive my $500.00 nor the golds!!!! I would hate to see anyone else lose there hard earned money.

It was a very good visit. They have a nice staff and very friendly. They made it all worthwhile. They were able to move my scheduled appointment around and I came in days earlier than what I was expecting. Definitely will be go there again.

Everyone was very helpful. The entire staff was warm and inviting. It didn’t feel like just another “transaction”. All of my questions were answered before I could even ask them because the staff was thorough in explaining everything. My entire experience from the moment I walked in the door until I walked out was great.

So very disappointed. I have been an Aspen dental patient for years in another state, so when we came here to work I scheduled my fiancé. They called to verify his appointment and he returned their call but they had closed for the day. They cancelled his appointment without letting him know! When I called they were so unprofessional and rude! A smart mouthed receptionist! Gives Aspen Dental a bad name! I am completely appalled that they would do this!!!

TEN STARS!!! In my 39 years I have been through countless dental clinics all with the same negative experience..clinicians with attitude, etc. Definitely not at this location! Excellent, caring staff with clinicians who are down to earth and super concerned about the individual.. not just billing the insurance company! lol. Also, as opposed to private practices, Aspen typically has the lowest rates because they are a very large management company and do not participate in price fixing. Thanks again to the staff, I shall definitely return!!