Kennebec Valley Family Dentistry
Review of Kennebec Valley Family Dentistry
Kennebec Valley Family Dentistry:
Kennebec Valley Family Dentistry is a dental practice located in Augusta, Maine. The practice offers a range of dental services, including cleanings, fillings, extractions, root canals, and crowns. The practice is open Monday through Friday from 8:00 AM to 4:00 PM and is closed on weekends.
The practice has received mixed reviews from customers. Some customers have praised the practice for its friendly staff, pain-free procedures, and excellent care. Other customers have criticized the practice for its rude front desk staff, poor communication, and unprofessionalism. Despite the mixed reviews, the practice has a loyal customer base and has been serving the community for many years.
One customer praised the practice for its excellent care, saying, "They took good care of me. The endodontist did the most pain-free and professional root canal I ever had. He obviously had a lot of experience and put me at ease. Dr. Bell did a really great job on the crown. It matches my other teeth perfectly and looks very natural. The assistants I dealt with, Kim, Rhonda, and Lindsay were pleasant and helpful. Great dentist!"
Another customer criticized the practice for its poor communication, saying, "Made an appointment in February. Had to cancel. Called back They said they could get me in for March but did not give me a date. Said they would call me the following week. March came and went, and I never got a phone call... seems like once you mention you are on Maine Care, you instantly get treated differently!"
Overall, Kennebec Valley Family Dentistry is a dental practice that offers a range of services to the community. While the practice has received mixed reviews, it has a loyal customer base and has been serving the community for many years.
Amenities
- Wheelchair accessible entrance
- Wheelchair accessible restroom
Alicia Koenig
I went here with my special needs child who has has an issue with cavities her entire short life. The woman cleaning her was not watching my daughter in the chair. When I spoke with my own child and was helping her calm and stay in the chair the old woman yelled at me. You have no authority every to demean a parent or question them or snap at them if front of there child. Unless I am doing something to harm my child it is not your place and for the record allowing my child to climb off the side of the chair while its in the air is not acceptable. This place is awful and if it wasn't for the fact that I can not find another place within 2 hours of my home that takes her insurance I would not go back.
Jennifer Edwards
Just gave this place a call about a dental emergency. I understand that dentists have most days booked up, understandable. I asked when the next available appt was, it was a couple weeks so I just said I will keep calling around. The girl hung up on me. She was very snappy the whole conversation and very unprofessional. From the looks of others reviews it may be a good thing I can't get in. Definitely a huge thumbs down for this place.
Shannon Pinard
Never get a reminder call from this office. So I can yesterday to confirm my son's appointment for today. The lady says okay thanks...I said no you need to check because I didn't get a call.she checks and says no he doesn't have a appointment, he's not even in our system?! I said yes he has an appointment check again she does and says oh yeah 2:40(not the right time but okay) we wait 25 minutes and go in for his fillings and the say yeah we're going to do xrays and sealants..that's not what he's here for! I left and on the way out told the receptionist what had hapownha and she asked if id talk to a higher up about the other Lady because they had had multiple complaints!!..I agreed..waited another 20 minutes and gave up. Would not reccrecom this office.
Isabela Serrano
I had a tooth pulled here and it was quick and painless but other then that I do not recommend this place. Most of the workers here are very rude and snappy towards the patients. They rip on my mouth and send me home with soars
malcolm yeah
I took my daughter here for the third time this week... She is under the age of 5 they called the incorrect name 4 times in the apointment. i corrected them each time. They did not fix how they said her name witch is a very easy name they called her a completely different name, then wrote on our reminder card again the wrong name first name wrong. last name wrong. They have no heart nor do they look at patients as people they cant even try to have any descentcy. we will not be going back from this bad experience
Lara Walsh
Just went to open house at this clinic. Moved into Ballard Center. New office is bright, cheery painting, everyone was super friendly. Will Continue to recommend to families in the area.
Jocelynne Sylvester
The hygenist and the dentist were both very cold and snappy towards me and my children. I tried asking questions about my cavities and they acted like they had no time for me. They are very snooty here. I would not come back here if I had more choice in dentists.
Raydene King
The front desk staff paid no attention to the fact that I was standing at their window and then never gave me the appropriate paperwork I had needed. I was treated HORRIBLY at this place. I would NOT reccomend this place to ANYONE... EVER! So rude and crass and completely unprofessional! They rush you and then tell you that you wasted their time!? I would not send my worst enemy here!!!
Emily Vancil
Myself and my siblings have been patients here for years. The dental hygienists and dentists here have always been great to my family. We have never had issues here.
GraywarTS Slayer
Very disappointed
Had a filling put in in last week of February 2019. Filling was not put in right because they were In a hurry...
(they seem to be in a hurry every visit by the way)
now my cavity is larger, foods getting packed in the tooth, have tooth pains, they won’t see me until end of May.....
Terrible customer service also, just attitude over the phone as if I am the problem and not the patient, will be looking for new dentist office.