East Boston Dental and Orthodontics | Best Family Dentist in Boston for Invisalign, Teeth Whitening, Cosmetic Dentistry

Communication with the front desk needs improvement. When I first contacted the office a month before the appointment I was told 2 different things and then the day of surgery! Was told the complete opposite! Luckily the Dr. Was able to resolve the issue, But proper communication is definitely needed. Especially when it comes to surgery😷 going forward I will make sure too get the names of whom Im withspeaking

Going

I love the doctors who work here. They are so kind and take good care of their patients I recommend coming to this office for your 6 month cleaning or any other dental procedure.

Not the best experience. Three strikes now with this place. My son had novocain and his lips blew up. Our pediatrician said they must have nicked his lip with the needle. Cut my daughters lip during root canal (that i’m not even sure she needed), now my daughters temp crown falls out an hour later. This is not my first rodeo as I have bad teeth like everyone else in my family and I know for a temp crown you need a post/build up when there isn’t enough tooth exposed … they didn’t do this but want to talk about dental surgery to extend the crown? It seems they want to do the most expensive thing first rather than try a more conservative way. Won’t be going back to them.

I love this place. Jennifer is always smiling. Dr Singh is so nice. She was so gentle. She explained everything and was very thorough. I highly recommend this place🙂

I love going to Dr. Bansal, she always makes sure to explain her procedures and makes me feel comfortable. Highly recommend!

Just want to thanks Dr. Soleil Singh for her patience and professionalism during my last visits. It can be intimated for anyone is looking for new dentist and first thing to do is checking theirs' reviews. Friendly staffs and clean environment.

I love this office and the front desk is absolutely amazing i love Dr Singh every time I go there she goes beyond to help me out , with any procedures that I need done . They always take me in on time , sometimes even squeeze me in if I had an emergency. I really appreciate the hard work ! I had a bad experience at my previous dental office so I was always scared to go to the dentist . Dr Singh actually made me feel at ease and comfortable. The office is nice and neat I recommend everyone to go there for the best dental experience!

Clearly Dr Alex ISN'T there anymore!
I was referred to an office in Salem after a few good appointments and I was totally grateful since I had Dr Alex for 25 years and I just wanted to find a new Dentist that was half as good as he was.
Now for the "Root Canal Specialist" incident.
I had 2 appointments booked for a Saturday in which the Root Canal Specialist is only there once a month.My main concern was getting the work by the Specialist because of his Schedule.
I then sat in the chair for my first appointment when the "Dentist" said "we are pulling 2 teeth".I said "All the teeth on the bottom are being pulled".He then said "MAYBE(Key Word) they want to try to save your teeth".He was wrong and I made the mistake in TRUSTING the Dentist.
Now I have 2 pulled teeth and I was told that I couldn't see the "Root Canal Specialist"Because of the extractions.I then said "Why didn't you give me the option since it's imperative that I see the Dentist that's only available once a month"...
After much discussion(with 2 extracted teeth) the Specialist said he could do it.
I then was told a Machine was broken so the Root Canal couldn't be done.
I was upset because now I was just being lied too.....
They then threatened to call the Police....
They didn't do that but they gave me another referral.....
I immediately drove to 999 Saratoga to speak to them about this.The girl at the desk said we will call you and let you know what will happen next....
That was Sat May 21.....
I am writing this on Friday May 27.
I placed 2 calls to the office that went unreturned.
I then called 30 minutes ago and I was told "We didn't get any calls from you and the Manager will be back on Wed June 1.
Dr Alex would NEVER do this!
This is INCOMPETENCE! Let's see what happens on Wednesday........

I was going to this location before it switched over to East Boston Dental. I think it was a private practice, which was awesome. However, I've had issues with East Boston Dental... first appointment I was in the chair for about 8 mins. No exam, just used that water scaler, told me to floss more and left the room to work on another patient.
$120....
Today had an appointment at 2:30. They obviously overbooked and I had to leave without being seen at 3. Very unreliable.

The service is horrible they wont book my husband an appointment because he missed 2 last year in 2021! They are rude and act like they own the office. Really unprofessional and no clear rules on missing appointments.