American Dental Solutions

I have brought my kids to American Dental Solutions for 17 years with no issues. I have been pleased with the service. However I brought my girls for their 6 months check up today and the two individuals at the counter were rude and seemed to not want to be there.
First of all the gentlemen that checked me in told me that one of my girls had no info on file She has been going for 17 years. After getting her out back into the system, and waiting 10 minutes past our scheduled appointment time , 2 people went ahead of us.
It is now 32 min past my appointment time and I have to return to work.
I asked about the delay and the gentleman rudely said they are checked in. The girl laughed!!
They are more interested in watching the Food Network them doing their job!!! I am not impressed!! Very unprofessional and not a good first impression for new clients

No warning that Dr. Z had stopped accepting Medicaid. My child is autistic and has had the same dentist for over 12 years; the unexpected change will have an affect. This was a really unprofessional way to handle things.

I used ti love coming here because they were friendly and usually quick to get me and did good work. They got a new girl who is just too rough. This is the first time I have actually been hurt during x-rays. I was too scared to have her do actual work. Hopefully they replace her and I can start coming back. I do like Dr Zee though.

I went to American family dental as a kid, I’m now 19 and have permanent damage to my teeth after Dr.Z decided to put braces on my teeth before I even turned 10 and was still losing teeth. I am about to lose my front tooth because she refused to take my braces off as a kid because my tooth was dying. I was shocked to see they are still open and how she’s able to still work here, I really don’t know. Save yourself and your children the future struggle and pain. This dental office and especially Dr. Z is a huge joke and Felt if I could save someone a visit I would.

Went there to have my theeh pulled and dentures seen Dr Collins think it was he was amazing no pain at all I mean 0 and his assistant Bailey was just as gd explain very step she was going to do very professional..thax again Bailey...

I called to see if I could get a crown and dental work done at their facility. They said yes and scheduled me an appointment and a cleaning. When I got there they said that my insurance is not covered for them to do a crown and referred me to Jordan Valley of all places.

My cleaning was pathetic. I floss better at home than they did when cleaning my teeth. I had to take my daughter there a few days later for her scheduled cleaning and it lasted all of 2 mins. They had horrible flavor for fluoride. with no options for kids?

The dentist said I needed to have a tooth pulled in addition to the crown. I got a 2nd opinion and they were able to repair both of my teeth. This Dentist was in a hurry and does not have compassion I would not go. I wish I had read the reviews before coming to this facility.

I started seeing dr X when I was 7 years old. Never went to another dentist until recently because Jordan valley provides dental to ob patients. (Remember I’m on Medicaid while reading this and have been my whole life) I’ve had countless fillings through dr z. I received a filling today where I was numbed with needles. Dr z never once numbed me. Through every filling I’ve had I’ve never been numbed. Neither has any other Medicaid patients at dr z office. My mom went to dr z pay out of pocket and was numbed. I didn’t even know they were supposed to numb you. I feel so neglected by dr z. I was pregnant with my first had some bad pain and dr z said nothing was there and gave me sensitive toothpaste. 2 months later something that was nothing turned into me needing a root canal somehow.
Now after routinely going to dr z last visit in March seeing my new dentist in June my new dentist said I have 6 cavities that had to be neglected and ignored for over a year and may even need another root canal. Lady is exstreamly unprofessional. I’m so disappointed that I went there my whole life and was being neglected. I’m sure they were charging Medicaid for the numbing I never received as well.

I called to get assistance with my jaw pain and my cleaning, no issue said they could assist and got me scheduled within a week. Walked in was greeted and they were very polite. Even had dual coverage and the gentleman in the front clarified which one needed to be listed first.
Walked back and the assistant starts telling me oh your jaw hurts because you grind your teeth and to get a mouth guard. Expressed I am aware and have been doing that, it now is weird. She goes oh well what are you wanting us to do. I reminded her what my appt was for. I sat down in the chair the dentist came in and said just so you’re aware I can not assist with jaw pain that has to be an oral surgeon. I asked why their website advertise as her specializing in it. She said she assisted many years ago but doesn’t do it anymore. So website was misleading but please still do my cleaning. She then asks the hygienist that was assisting another patient to come over to me real quick and look at my teeth. Did not think that was professional . Had to leave due to a phone call but as I am leaving I asked for my paperwork to be shredded the gentleman that I thought was polite and professional provided a different vibe and said he will get back to me in 1-2 business days on the decision from office manager and owner. I said no, you can go talk to them right now. The dentist/owner suggested to mark it out with a pen then white out. Finally cut my social out with scissors. I am just so shocked how this office is still open. Never going there again

Reply to owner: you ask me to go look at a specific place on your website but you have two other places contradicting what you have stated. Clearly looking at your below reviews, my review is not false. It is very unprofessional and disappointing on how you handled this situation and how you are handling it now. Wish you the best and I’ll attach screenshots from your website. Maybe do an update so it is not misleading and train your staff that schedules to not continually schedule people for things you do not offer. I am not able to attach picture to this review but I did upload them to the photos so you can see your website is misleading.

I went here for my first dental visit after 17 years, and I'm not happy at all. They never asked me any questions, they just took x-rays, BARLEY touched my teeth while cleaning them and then told me I had no issues. I find that hard to believe since my teeth are sensitive and I have an obvious crack in my back tooth. The cleaning job they did was TERRIBLE. There is now a sharp part on the back of my tooth cutting my tongue from where she supposedly cleaned the back of my teeth. I am so irritated with this place and will not be back. Just a waste of your money. Do not go here.

Sent me to get a root canel, got the root canel done and was told to let them know so they could fit me for a crown. Set up an appointment, discussed pricing and we were set. Called me the day before my appointment to confirm and make sure I would be there. Next day, day of appointment, call me and tell me they no longer do crowns. Supposed to have permanent crown done 4-6 weeks after root canel. Since they decided to take my appointment, confirm my appointment a week later to then decide 16 hours after confirming my appointment they no longer do crowns. It left me stressing on finding someone else to get the work done in the next 4-5 weeks, that I would then be a new patient with, so of course that was not easy. Now have to wait a month to get this takin care when they could have sped up the process initially by just being honest.... Do yourself a favor and find another dentist even if you initially have to wait a little longer!!