Coddington Dental

I had been dealing with a painful tooth for a couple of weeks. My regular dentist has always been good about getting me in asap, but for some reason couldn’t get me in for two weeks. I couldn’t deal with the pain and found another dentist but they could not take care of the tooth for a week out. At this point I had taken so much Tylenol and ibuprofen that it wasn’t helping anymore and I was feeling sick. So with some help from google I found coddington dental and figured why not, what would hurt at this point. I called and made appointment for the next day, went in and they were super nice and got me a appointment the next morning with a orthodontist! I really appreciate them understanding what kind of pain and discomfort the tooth was putting me in and working to get it taken care of as soon as possible! Very nice, sweet and helpful personality all around the office!

I would give the dental staff a 5-star rating. However, the business office is another story. I received a cap in mid-December of 2021. Today (9/1/2022), I received a bill for almost $900 dollars for that service as I was informed that insurance denied the claim 3 times. At no point prior to this, was I informed of a potential issue. While I understand that insurance can take time, no reasonable person should expect to receive a bill of that size over 9 months from the point of service. The delay in informing me meant that I also can no longer claim that out of last year's FSA account and now must pay this fully out of pocket. I will now be which service to another provider which is unfortunate as I do like the dentists. But to receive a bill like this after such a long delay is really not acceptable.

The receptionist and the dentist are very nice and welcoming. The dentist always make sure I’m comfortable during dental procedure.

The staff has always been courteous, yet friendly. Dr. Day is the best dentist I have ever had.

Absolutely Wonderful.
I would have never thought I would say the words, "it was a pleasant dental experience".
Dr. Day changed going to the dentist for me!

My family have been patients here for over 12 years, and we absolutely love Dr. Day. However, some of their business practices have made it difficult to work with them.

One of my daughters recently experienced a last minute summer camp schedule change that caused a conflict with her bi-annual cleaning. I called the office to reschedule 26.5 hours in advance of her scheduled appointment time, and was told I would be charged a $75 late cancellation fee. I assumed they had a 24 hour cancellation policy like many other medical practices, especially for frequent offenders. But, apparently they require reschedules/cancels to be made by 11:00 a.m. the day prior to the appointment, in many cases more than 24 hours in advance. I wasn’t pleased, but having no other option I accepted the $75 fee and rescheduled her appointment for 2 weeks later.

2 days prior to the rescheduled appointment, the office started reaching out to confirm the appointment time. My family was out of town and out of cell range at the time, so we didn’t receive the message until late afternoon, the day prior to the appointment. I immediately responded as soon as we got the message.

When we showed up the next day for my daughter’s scheduled appointment time, we were told that it was cancelled because we hadn’t confirmed by 11:00 a.m. the day prior. They received my response at 4:30 p.m. instead, which apparently was 4.5 hours too late.

In my 12 years as a patient, my children and I have never missed a single appointment. Although I completely understand the need to have policies in place to help minimize lost revenue from late changes/cancels, I find the policies of this office to be extreme. I can’t think of any other medical practice who automatically cancels your scheduled appointment just because you weren’t available by phone in the 2 days prior to the appointment. Respect is a two-way street. If you want your patients to respect your schedule, you must also be willing to respect ours. You charged me $75 when I was to blame for a last minute change, but I’m quite certain you have no plans to pay me $75 for you canceling our appointment last minute.

Relationships between patients and medical providers hinge on trust and mutual respect. Scheduling and office policies need to be balanced in a way that meet the needs of both patient and provider. Unfortunately, after 12 years, my family will be moving to a different dental provider, better able to accommodate the needs of busy families.

All of the staff there are very kind and helpful. I was a bit worried about going to a dentist after so long, but the care that they have given me so far has put that fear aside. Don’t be afraid to go they will take good care of you and is well worth your time and overall health in the end. I will be sure to be on a regular schedule with them after the way they have treated and helped me.

This dentist office is second to none from the ones I've tried. I've never waited mote than 5 minutes it seems to get called back. Every dentist I've seen has been amazing, and willing to answer any questions about any concern. The hygienists have all been amazing too. Friendly, courteous, and everyone makes you feel welcome and makes the overall experience something to leave happy with. I would give more stars if I could.

Very pleasant,helpful, and professional. Very cooperative when a family emergency came up and had to cancel my appointment. Kindest and patient staff while doing my dental work due to sensitive teeth. Would recommend to friends and family.

Thanks for everything, Dr. Day! This is the best dentist office in town. Reminders for appointments, gentle cleanings, expert fillings, and perfect cosmetic dentistry too! Don’t hesitate, give them a try. I recommend them to everyone.