Craig Ranch Dental Group

Did a great work with keeping me informed on what was going to be done. Also worked quickly staff was friendly and patient

I just wanted to take the time and completely change my review. Initially I misunderstood my bill and left a terrible review regarding services I initially thought were overcharged / done incorrectly. I completely overreacted and want to personally apologize to the Christine / Kristine the office manager, the x-ray technician, and Wonkyu Seo, my Dentist, for the amazing service I was provided.

Craig Ranch Dental Group really cares about their patients - after I left my initial review, I immediately received a phone call from the office manager requesting a call back to discuss the "claim" I received from my insurance.

After speaking with my insurance and being informed that many of the procedures provided were classified as "orthodontic" rather than preventative for their classification purposes - hence why they were not covered in the claim I received - the explanation stated that I had a $545 patient responsibility to the healthcare provider. In every previous appointment I have only paid for fluoride treatment which I was why I was caught off guard.

I should have spoke with Craig Ranch Dental Group before overreacting. The Office Manager was very kind and explained that the claim was not a bill and that after reviewing what the insurance would / would not cover, they would be providing their own bill which would clarify what procedures were done and why. She provided a very wonderful explanation in that the imaging / extra x-rays that were done were standard for new patients in their office and that many of the charges on the claim were there to show the insurance company what was done, not necessarily to charge the patient.

I also wanted to pass along that the Office Manager informed me that their office cannot floss or use many of their tools as it causes saliva to be pushed into the air - so be aware that when you go into the office during these COVID times that they are unable to do many things to ensure patient and provider safety, but they are still doing thorough cleanings with the tools they can utilize.

I highly recommend this office for your Dental needs. They really do care about their patients. And make sure to contact them if you have any questions about any claims provided by your insurance. Do not overreact like me and leave a detrimental review that was very undeserving.

If I am still here in Las Vegas for my next appointment, I would be very privileged to come back to Craig Ranch Dental Group.

I also wanted to make sure everyone knows I'm not being paid nor was I encouraged by Craig Ranch Dental Group to update my original post.

They always know what I really need even if I don't want to do it. Everyone is always nice and pleasant.

It’s a Great place for your Dental Solutions
Just one request or suggestion I found helpful when a Spanish speaking receptionist cause my wife doesn’t speak English very well so she g to tells me that is very helpful for her to communicate with a Spanish speaking person.
Even though the receptionists do their very best to help you with your dental question and concerns.

Spanish speaking receptionist would be very helpful for those patients that not English fluent.

Thank you for consider humble and sincere request.

I called the same day and was seen immediately for emergency tooth pain. Dr. Wonkyu took care of the problem and went over the treatment plan thoroughly 👍🏽 Best dental experience ever! The whole team was wonderful, definitely recommend this place

My experience was very good they are so professional staff is so good I love ❤️ them

I went there previously and was told even with coverage from two insurance companies I still needed to come up with 6800 dollars cash for two root canals and a bridge. I let that go as just greed, never had the work done.
Yesterday I went for a routine cleaning and they said the lady who previously did it was going home so dr Wonkyu Seo had to do my cleaning. It was a horrible experience. I've never had to hold the suction tube before. I've never been drenched like that before and the entire cleaning was 17 minutes. How good of a job could he have actually done. I do not recommend this place.

Outstanding dental office, had 3 teeth extracted no pain, everyone in the office is great, thank you, I will always come back!

This was a great experience especially because I'm not the best when it comes to going to the dentist, Gisele who took my x-rays was very patient with me, I really did appreciate that, my dentist and oral hygienist were also great, I will definitely recommend this place.

I received urgent attention at a fare price, and the staff went out of their way to find an oral surgeon for me same day. I greatly appreciate them. Thank you