Albuquerque Modern Dentists

I had the same BAD Experience as some others they seem good at first but if you do not want to pay for more high cost treatment right away they do not want to work with you or do a cleaning they say it will make it worse. I have never heard of a cleaning making things worse they just want your money. The lady who did my cleaning was spaying water all over me and dripping down my neck multiple times so unprofessional she treated me bad because I did not want to spend more.money bottom line and they know it. The dentist came in like he was so nice and willing to work with me but they all just want your money I walked out on the middle of my cleaning because I was treated so bad.

AUGUST 2021
Really smart people run the front office at Albuquerque Modern Dental (AMD). Sol, who just hired on, knew everything. I had a bad experience at a dental office in Tucson last February, but this office is the total opposite. Kayla is so knowledgeble and so thorough with periodontal work that I keep thinking of her as a DDS. She totally looks like one too. I dont trust anyone else to work on my teeth anymore but this office only. AMD is the standard of excellence in customer service while the teamwork, entheusiasm and professionalism of everyone who works there stand head-and-shoulders above the rest.

MAY 2021
No better place to get dental care anywhere on the planet. The people here function very effectively as a team. The energy in the building is so positive and encouraging. Janis was a huge help to me and so was Dr Urbane. This place is the epitome of excellence in dental care and customer service and represents Pacific Dental Services with unparalleled professionalism.

I moved to New Mexico from North Carolina and I looked online for a highly rated dentist before selecting this one. I went in for a teeth cleaning and in my 24 years I had never had a cavity when this dentist proclaimed that I had THREE. So I am used to trusting my dentist and I let her do work on my teeth. She filled my 'cavities' but I had immense amounts of pain in the one she filled so I went back and she filled it down. During the filling, I had tears streaming down my checks and I could tell the dentist felt guilty. My mom happens to work as a receptionist at a dentist and she was skeptical that I would all the sudden have three cavities after having perfect teeth my entire life so she asked to have the x-rays sent over to her office to have the dentist she works for look at them. As it turns out, I had no cavities and this dentist was scamming me. In addition, she dug so deep into my one molar tooth that now I require a root canal. I would not recommend this dentist to anyone and if they tell you something, I highly suggest getting a second opinion. I am still dealing with the pain of fixing this tooth almost a year and a half later simply because this dentist wanted to make an extra buck off my insure company.

I was in a pinch, and against my better judgement, I scheduled my appointment at this location for a Friday afternoon at 1 pm. I arrived a few minutes late, but when I walked in I was greeted by staff performing and a receiving a haircut at the reception desk. Now, I've cut a few stray split ends with my scissors while on the clock before, but this was not the same at all. The young lady was in the receptionists chair, wearing a salon cape, and getting her tresses trimmed and straightened while patients were scheduled to arrive for appointments, in a DENTISTS OFFICE. Other staff were returning from lunch with laughs asking "you're still at that?", which leads me to believe it was going on for quite a while or perhaps this wasn't the first time. I've been a patient here for years and I've never been unsatisfied with the care I've received from Dr. Frye, I just wish I could have avoided his staff surrounding him.

The team in this location is awesome! I was treated with respect, and exceptional customer service. My questions were answered, and the phone was answered by a helpful team member. I was treated with respect. My appointment was scheduled correctly in this location. I recommend this location to everyone! Thank you for your exceptional customer service. Dr. Urbane thank you for actually caring.

So I went in for a routine cleaning, after a year without one and being new to Albuquerque. They were offering a special deal on X Rays plus cleaning, so I figured it'd be worth checking out. I had already read a negative review on Yelp about this dental office shamelessly trying to upsell you multiple thousands of dollars in needless services, but I'd thought, maybe that was only one person's perspective. I won't bore you with details, but within 30 minutes of x-ray they called in a "Benefits Specialist" with a clipboard who wanted to explain a payment plan for a "deep cleaning" running over $1500. Wait, I thought I was getting a regular cleaning? "Oh but take a look at these x-rays there's a bump here you probably have advanced gum disease". WTF? At my last dentist visit nothing close to this diagnosis was given. So here we have the upsell! Then they rush me through a regular cleaning, in under 30 minutes, probably because I didn't want the "deep clean" (of my bank account). THEN these folks have the audacity to send a bill in the mail for an extra $60 on the regular clean "deal" I'd already paid $90 for. Moral of the story, trust the Yelp reviews... Don't trust these shady businesspeople

TL/DR version: they charge too much, they charge for unnecessary things, everything needs updating - go elsewhere. There's a really great practice not even a block away (if you want to stay "Uptown" - get it?) that I would recommend highly.

When I first moved to Abq post grad school I chose this location after reading the reviews - at the time they were above average. When I moved to the other side of town I switched to their other practice Abq Modern Dentistry off of Coors. Both locations have the same aesthetic - it was clearly modern and upscale when they opened but a lack of maintenance and upkeep means it just always looks a little dingy and lot worn. The one positive is that the dentists I've had - with the exception of one dud - have all been fine. Not amazing, but also not mediocre. Though maybe the high turnover of dentists says something...
Actual issues:
*I moved back to this side of town and returned to this office - neither location ever shared my records with the other so it looked like I took a several years break between visits.
*They do unnecessary things like take your blood pressure for routine semi-annual cleanings - this is so they can charge your insurance. It has no dental purpose, and no other dentist office in this town (or that I've ever been to anywhere and I am a twice-a-year dental cleaning person) does this. (Obviously knowing your blood pressure is necessary before surgery - it is not necessary for applying flouride)
*The front office staff was always talking to each other and distracted (or maybe not so competent) - it is not a patient forward feeling or office.
*A few years ago when there was a spate of news stories about whether or not flossing was effective (you should still floss!) according to the HHS I asked my dentist at the time (he is no longer with the practice) if this was true. He had no idea what the medical journal article was about, or what the news coverage was saying - and this is for something so crucial to dentistry - flossing!
*Pricing was always more than what my colleagues were paying at their similarly "modern" dentist offices. Certainly more than what I pay at the higher quality, more aesthetically pleasing, better trained, technologically advanced dental office I switched to about half a block away.

Customer of 6 years. Never going back again.

My last cleaning I was told I have Pre-peridontal disease in one molar. They said I would need to come for cleanings at least every 4 months and if we did not get it "under control" I would need a deep root cleaning. This freaked me out. They never saw any problems like this before and all of a sudden I need this huge descaling?!?
Funny thing is my sister, who is crazy obsessed with keeping her teeth clean, was just told the same thing today. They said it would cost $800?!
I don't know when we stopped being able to trust these guys but I am never going back.
If they recommend a deep clean RUN and get a second opinion.

Was referred to this office from a family member. All I gotta say is best dental visit. Dr. Urbane was top notch he explained everything that I neede to me and treated me as an individual. Will be going back.

Dr. Urbane and his staff have always shown professionalism and care. I highly recommend them. My whole family gets their dental care at Modern Dentists located at Menaul and Louisiana.