Sandia Heights Dental Care
Review of Sandia Heights Dental Care
Sandia Heights Dental Care: Providing Comprehensive Dental Services with Mixed Customer Reviews
Sandia Heights Dental Care is a dental clinic located in Albuquerque, New Mexico. The clinic offers a range of dental services, including denture care, teeth whitening, emergency dental services, and general dental care. The clinic is open from Monday to Thursday, from 8:00 am to 5:00 pm. The clinic has a mixed customer review history, with some customers praising the clinic's services and staff, while others have expressed dissatisfaction with the clinic's billing department and disorganization.
The clinic's location is convenient, with plenty of parking available. The clinic is well-kept and clean, and the staff is friendly and helpful. The clinic uses modern technology, and the dental hygienists are gentle and efficient. Dr. Monique Lee, the clinic's dentist, is professional, knowledgeable, and attentive to patients' needs. She provides helpful tips and recommendations to patients and uses a patient-focused approach to dental procedures.
However, some customers have expressed dissatisfaction with the clinic's billing department, which they claim is either incompetent or intentionally scams patients. Some customers have also reported disorganization, with missed appointments and lack of communication. Some customers have also reported feeling scammed into unnecessary procedures and deep cleaning.
In conclusion, Sandia Heights Dental Care provides comprehensive dental services, with a mixed customer review history. While some customers have praised the clinic's services and staff, others have expressed dissatisfaction with the clinic's billing department and disorganization. However, the clinic's location is convenient, the clinic is well-kept and clean, and the staff is friendly and helpful. Dr. Monique Lee is professional, knowledgeable, and attentive to patients' needs.
Amenities
- Wheelchair accessible entrance
- Wheelchair accessible restroom
Nerf Herder
Whoever runs their billing department is either incompetent or they intentionally scam their patients. On multiple occasions, I've received bills for unspecified services, only stating "balance forward," saying it is past due. Every time I've gone there, I've paid in full and paid whatever past due balance they've said I owe. This bill is going in the trash and I'll find a new dentist.
K Gulledge
Dr. Lee and her staff are truly outstanding! They all show that they genuinely care about their patients, and Dr. Lee's work is always excellent. She gives about the most painless numbing shots I've ever received, and her end results in her dental work are superb. I was extremely pleased that she was able to make a permanent repair on a front chipped tooth that had failed twice from repairs by another dentist- and the repair is completely invisible. I would recommend her to anyone- and have done so several times.
Stephanie Rabara
This office is in a great area. There's plenty of parking available.
Very clean, well kept, friendly staff.
I was really impressed with the quality of work, patient care, and customer service.
Lauren did such a great job cleaning my teeth & she was very considerate of the negative experiences I've had in the past with other dental offices.
Highly recommend.
Casandra Newman
I recently visited Sandia Heights Dental for the first time, and the whole experience was as pleasant as a trip to the dentist can be. My wait was short and the preliminary (new-patient) screening was relatively quick as well. The hygienist Lauren was fantastic, very efficient without hurting me once - tricky, for a patient with super-sensitive teeth. Both she and Dr. Lee provided me with helpful tips and recommendations. Dr. Lee is warm, professional, more knowledgeable than any dentist I've been to (quite a few), and seems to easily put herself in the patient's shoes. For once I'm not dreading my next trip to the dentist!
Robert Willits
My husband and I are very happy with the Dr. Lee and her staff. The quality of care is excellent, and she and her staff are both friendly and professional. Dr. Lee explains what she is doing as she works, so that the dental process is clear. We would definitely recommend Sandia Heights Dental Care to anyone who is looking for top notch dental care.
Katy Crawford-Garrett
If I could give zero stars I would. No communication- twice when I brought my kids in for an appt, the dentist wasn't there! They told me I had to bring my three kids another time to get their teeth checked. I also made an appt to get a filling and when I arrived, they did not have my appt written down. They are incredibly disorganized! Avoid!!
Mark Raney
Great people, super clean office. Dr Lee has provided me with caps and my grandchildren with braces. Always the highest quality work. I can highly recommend them.
Gerald Oakland
My experience has always been excellent. Dr. Lee is patient focused, not charges focused. She has my complete trust. I also find her staff friendly, competent and efficient. I love Dr. Lee's practice.
Nash Garcia
Dr. Monique Lee is not only a great Dentist but she has a great personality and always uses a professional approach to every procedure. The staff at Sandia Heights Dental Care is excellent. This is my family's dentistry and we have recommended them to many friends and acquaintances, all very pleased
Terry Stout
Don’t go here unless you enjoy incompetence. Scheduled my appointment back in January. Show up today 30 minutes early and there is a sign on the desk saying they are at lunch. Front desk lady finally shows up, never acknowledges me sitting there. I go up and ask to check in and I’m told I’m not on the schedule. I tell her that I scheduled the appointment in January and she says to wait a moment. She then tells me that I canceled the appointment. I tell her no I did not, and she says “well you’re in the cancelled pile and unfortunately we don’t have anything available today or for the next 2 months.”
Why am I being punished for your mistake? Why didn’t they rectify this. Terrible business practice.