Dazzling Smiles Dentistry

Exactly customer care. They do there best to keep you comfortable and out of pain, I had a rear molar that I had a root-canal done on years ago that has always been a problem for me. I knew it was not going to be a fun extraction but they kept me well numbed and sent me home with pain meds. I appreciate the care the doctor takes to keep me comfortable.

Absolutely amazing service. Dr Arora was amazing, I went in for a serious difficult procedure were a spacer got stuck in my gums and he took it out without me feeling anything. I would 100% recommend them to everyone!

I would highly recommend this practice. I love how they do it all-no referrals needed.Most importantly, Dr.Arora is an amazing dentist and person. He is knowledgeable, experienced, and great at what he does. He also is very kind,compassionate, and humble. It’s definitely not just about the money with him. He actually cares. He has made and continues to make a difference in the community with the care and services rendered. The practice is like none other. All the staff goes above and beyond including the office manager(Donna),front desk staff, and the Dental Assistant (Renata).My daughter was sedated for an oral surgery procedure and I was unable to be by her side which is completely normal but scary as a parent. As soon as we left the practice all my daughter did was talk about Renata. She said she was genuinely kind, caring, and so comforting.Thank you all so much for being you and the great work that you do

Absolutely horrible and rude staff. My first and only appointment, I walked in, I was spoke down to because I didn’t have the proper paperwork filled out prior to my appointment that was THEIR responsibility to send me. Then AFTER that, the dentists were completely rude and not understanding of my fear and trying to save my tooth they asked me to leave???? I highly do NOT recommend them or not waste your time. The staff is also incompetent, rude and disrespectful. I love how they commented and said that I was using profanity and disrespectful except that from the second that I walked in, the receptionist had been rude to me and spoke down to me for not having the paperwork that they were supposed to send me. Then the first dentist was extremely rude and not understanding of my fear. I hadn’t been to a dentist in years and this is why.

If I could give this office no stars I would. My partner went in to make a new patient appointment. Once he got inside he was greeted by a very unfriendly female who made it clear “we don’t accept that kind of insurance”. She treated him as if he was less than human and wanted no part in helping him. He owns his own business and has insurance through the NY State of health website. I’m a nurse at a local doctors office and find this to be absolutely disgusting to treat someone this way. I sent an email and left a message for the office manager to call me back. She called about 24 hours later and after I told her the issue she explained they do take his insurance but are no longer accepting new patients. Which the website clearly states they are. She didn’t apologize, ask who the woman was at the desk or what time he was there. I asked if she wanted any information so she could counsel her employee. She said “I’m pretty sure I know who it is”. I described the employee to her and again the office manager had nothing to say. I asked what her next steps were and she said I have patients in front of me. I wouldn’t let a dead hamster have dental work at this office!

Dr. J Patel and his assistant are very professional and polite. The wait time was a little long but good things take time!

Can someone confirm if this dental office accepts Fidelis insurance? I just called and they told me they can’t accept me as a patient because they don’t accept Fidelis. However, their website says they accept multiple insurances, Fidelis being one of them. When I offered to pay out of pocket, since I’ve been Dr. Arora’s patient in Utica and would only like him to do my dental work since he’s phenomenal, the office manager said they wouldn’t accept that either. Again, the website says they accept cash or card as a form of finance. Please like my review if you’re a patient for this dental office with Fidelis as your insurance.

If you want great service, compassionate care, all in a clean facility. Dazzling smiles is your place. I have a fear of going to the dentist but every visit I am treated so well and never judged or made to feel bad that I didn’t floss 2 a day for the last 6 months. Highly recommend.

Wonderful dentist office! My husband brought my two children in yesterday and was blown away by the experience! We have had bad luck with dentists in the area so it was worth the hour drive. They made my son's first dentist experience a fun and comfortable one. He was so excited to tell me about it. My daughter also had a great experience (mad that she has two cavities but that's not the dentists fault!) They were able to schedule her two weeks out for fillings. Overall wonderful experience so far!

As someone who is irrationally afraid of the dentist starting as a new patient was intimidating! I hadn’t been to the dentist in years due to a bad experience. But the dazzling smiles staff made me feel so welcome and at home. They talked me through each procedure beforehand so I was more than prepared for what was to come. The amount of understanding and care this facility has truly blew me away! Quick, easy, and painless!! If you are looking for a new dentist or even looking to switch; this is the place to go!