Stonecreek Dental Care

The best dentist appointment I have ever had. The hygienist was a rock star! Super friendly and quick. When the dentist came in he was incredibly thorough and inclusive. He took the time to explain all my options and what they would entail. Leaving no doubt or question as to what was wrong, how's to resolve the issue, and how to keep it from happening again. 10/10

After being a customer of Stonecreek Dental in Chillicothe for almost 7 years, I’ve noticed in the last few years they have experienced a lot of turnover and downturns in service. But on my last visit I was treated so poorly that I will not be back. Two weeks prior Stonecreek contacted me by text and rescheduled my 6-month checkup. Instead of offering me a 4:00 time slot, they made it 3:30. I left work in Bainbridge as soon as school let out at 3:00, but with blowing snow and the cross-county drive in traffic, the drive took longer and I called Stonecreek at 3:30 to let them know I was on 23 north and would be there soon. They put me on hold where I stayed for 10 minutes until I pulled into the parking lot, so I ended the call and went in to wait to be checked in. After the wait to check in another patient, they took my name and then informed me that patients had to check in within 10 minutes of their appointment time or forfeit it. Not only was I there at 3:40, I explained this was the time they had fit me in because they had rescheduled my 4:00 appointment due to their own staff issues, and I had driven as fast as I could to get there and even called to say I was on the way but got put on hold and never got to speak to anyone. I asked that since the scheduling issue was caused by them and I had done the best I could with it, they needed to find a way to fit me in. The receptionist refused, when another staff member showed up. I explained it and the woman was VERY rude, saying “she” hadn’t rescheduled my appointment when I said it was Stonecreek’s decision to reschedule it when they did. When I continued to insist they find a way to accommodate me since it was their choice to fit me in when they did, she said “you need to leave.” This rude episode follows three other instances of shoddy service: first, they lost the record of a prescription I had been written by their dentist who had quit and they refused to refill it without me scheduling another appointment; second, they scheduled my last checkup when no dentist was even on staff to see me; and lastly they tried to make me come back another day when I was already sitting in the chair waiting for a scheduled tooth repair. It’s apparent they are only about the money and no longer about providing customer service or taking care of the customer, even a longstanding one who has tolerated their questionable service up to now. It is not surprising that they can’t keep a dentist on staff anymore; something is very wrong with their management to treat a loyal customer that way.

Always patient, kind and no judgement. Life changing experience by starting my dental journey here. The dentists and orthodontists have been excellent and all the hygienists and support staff as well.

Dr. Aura and Page, I believe is her name_ we’re the best. They did an exceptional job .I really am hoping for all my teeth to be managed . I do want to continue with these two, simply bc he/she seem to be very intelligent and are educated in their field.
I’m sorry if I spelled their name wrong.
Thank you,
Deborah Ridgeway

I've always felt welcomed and valued as a patient. The staff is personable and professional. Nice clean office and facilities.

I went in with an emergency today. And what a surprise kind gentle people. And I wasn't overcharged or pushed to have anything done that didn't need to be done. I so appreciate all of the staff.

Cassie is awesome. She did my cleaning and besides being super nice, she did a great job with my cleaning and telling me step by step everything she was doing. I love Stone Creek Dental!!!

Everyone there is super nice and helpful. I’ve never had an issue. Their hygienist Cassie is amazing. She’s very thorough and I love how she explains everything.

I am very happy with the treatment I receive from Stonecreek Dental. The staff is friendly above and beyond. The dentist is excellent at explaining any issues that I may have. They all make sure that I know what is going on at all times. I don't think I could find a better place to have my Dental maintenance and needed care taken care of.

Nice facility and the staff will take care of you. However they're shot staffed these days and are often slammed.