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Review of The Dental Group

The Dental Group: Providing Dental Care Services for the Whole Family

The Dental Group is a dental clinic located in Columbus, Ohio that offers a range of dental services including general dentistry, pediatric dentistry, and cosmetic dentistry. The clinic is open from Monday to Friday from 9:00 AM to 5:00 PM, making it convenient for patients to schedule appointments during weekdays. The clinic is closed on weekends.

The Dental Group is known for its friendly and accommodating staff who make patients feel comfortable during their visit. The clinic has a team of experienced dentists who are knowledgeable in their respective fields. Patients can expect quality dental care services from the clinic.

However, some patients have reported negative experiences with the clinic. Some have complained about long wait times and poor customer service. Others have reported issues with their dental procedures, such as fillings coming out or experiencing pain after a root canal. It is important to note that these reviews are not representative of all patients' experiences and that the clinic has also received positive feedback from satisfied patients.

Overall, The Dental Group is a dental clinic that offers a range of dental services for the whole family. While some patients have reported negative experiences, the clinic has also received positive feedback from satisfied patients. Patients who are looking for a dental clinic in Columbus, Ohio may consider The Dental Group for their dental care needs.

Amenities

  • Wheelchair accessible entrance
  • Wheelchair accessible restroom

The Dental Group Reviews - 81

2.5
Quality
5.0
Location
5.0
Price
4.0
Service
4.5
Br8keverychain

Sept. 21 2021 on my appointment, I had X-Ray done. I was in formed that I needed Deep Cleaning. I made my next appointment for Oct 27th. I pd my portion (350.00) before I was taken to the back. After I was in the back a man came and told me that he will have the Dr to do my cleaning but he wasn't in the office. I went to the receptionist to make my appointment and she made it for the office in Circleville. I go home and look at the reviews and that office had horrible reviews. I called back and canceled the appointment and asked for my refund. I was told that it will take 30 days to receive my refund. They have to make sure that my insurance will pay for the xrays I had done on the 21st of Sept. I get my EOB from my insurance that they were pd. I go back up to the office on Nov. 29th with my receipt from my insurance and ask to speak to someone in billing. The receptionist wanted to take the EOB and I told her No, I will hold it until the lady or Man come out. Waited 25 min in the waiting area and No one came out. Dec. 1st I called my insurance company and they said that The Dental Group was pd. And they cashed the check on Oct 14th. Almost 2 weeks before I pd them for services that I didn't receive. My insurance called them while I was on the phone and was told that someone would call them back. I was forced to call The OAG office and the BBB. Later that day I get a call from the Dental Group stating they are going to refund my money. 16 days later I still dont have my money.
They wont respond to the BBB or OAG office. We shall have our day in court

omar tt

I should give them ZERO, this is the worst clinic ever, we had an appointment at 2pm, after half hour waiting, the nurse called us and took X-Rey, then we spent another hour and half doing nothing! I asked the nurse when the dentist will see us, she said you will be the next, after 10 minutes the dentist walked next to us and went to see another patient instead. We left with NO treatment. DO NOT even think to go to this disrespected and UNPROFISIONAL place.

Lynn Guittar

I am giving a fair and accurate description of care. This office seems to be having a hard time understanding Mt limitations with Giant Cell Arteritis.
When I say I'm in pain I'm in pain. Thank you Dr Garrison for not trying anything that would make me hurt.

James Foster

I really like my new Dental Clinic. I just moved here from Washington State and the Dental care here is much better. They have short wait times for an appointment, just a few days were as the dentist I used in Washington have 3 and 4 month wait times for an appointment. I also like the staff and Doctor. They were friendly and efficient. I recommend that you give them a try. Best Dental care I have ever had.

naruto gamer

I was just at the dental group last week. Had 3 broken teeth pulled... They had to dig out the roots. Nothing for pain. It’s been a week and still in pain. Also they knocked out a filing when digging out the roots and replaced it. It fell off last night... I have now had too many bad experiences with them I will not be returning....

Alexis Matheney

They did my wisdom teeth extraction (2 bottom, not impacted) and now the left side of my mouth is without feeling and taste. Completely numb and tingly for the rest of my life. When I went back to ask about it (multiple times) I waited forever just to have the dentist speak to me with a “not my problem” attitude. He was completely unappologetic and unprofessional. A really terrible experience all around. DO NOT go here!!!

Eric Turner

I've been going here for about 5 or 6 years, I feel bad writing this because when I first started going there, it was amazing. It was a very small office and there were a handful of dentists. The dentists actually used to do the cleanings and everything. It was really nice. They expanded into the office next door and since then it has been horrible. The other reviews on here are spot on. They are so concerned about getting you in and out that the quality and customer service really suffers. They work so hard on speed and yet a cleaning takes 1.5-2 hrs because they've booked too many appointments and you just move those the process like an assembly line except with long waits in between each step. If you like to get your teeth worked on in a place that feels like a dental factory, where the people hate what they do, you will love this place.

My wife has always had a phobia of the dentist and she went here and they actually made it worse. They weren't comforting at all and actually compounded her fear.

I really couldn't recommend anyone go here.

Dave O

The other reviewers pretty much sum it up. They are always late. I once waited over an hour for a 4:00 pm appointment. Then they said my insurance wouldn't cover my whole visit cost and asked for another $10 or so. I told them "no". After the service I received, I would not be paying the additional cost.

I only go there to have my teeth cleaned. I always try to schedule the first appointment of the day so I can be assured I will be in/out in an hour or less. It usually works.

They do a fine job of just cleaning teeth. It's their customer service/scheduling that is terrible.

Fouta Labe

Went there for the first time today for cleaning and this will definitely be the last time. First. After putting me on the chair for a while without telling me nothing a man and woman walked in the man said good afternoon sir didn't ask what's my name and neither of them introduced themselves to me after looking there dark x-ray images the man started the cleaning again without telling me nothing then I asked if they are not going to num me and he replied nop not for this. This is the exact word he used NOP NOT FOR THIS during the whole cleaning process neither of them asked me if I'm ok and the lady was literally yelling at me OPEN YOUR MOUTH RELAX YOUR TONGUE after he finished just walked out leaving the lady splashing water over my face they are horrible and unprofessional will not recommend it to anyone

Amber Michael

Horrible, horrible, horrible!!! Do not go there! There should be an option for NO STARS. Had an appointment and waited a very short time to get back into a chair. This is apparently a set-up based on other reviews I've read. Once back in the room, it took 45 minutes for the dentist to come in and numb my mouth for the work I needed. He never came back!! After, 59 more minutes of waiting, I got up and walked out. The staff at the desk on my way out just looked at me with these mindless expressions. The most unprofessional dental group EVER. Run far, far away.

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The Dental Group Hours

  • Monday 9 AM to 5 PM
  • Tuesday 9 AM to 5 PM
  • Wednesday 9 AM to 5 PM
  • Thursday 9 AM to 5 PM
  • Friday 9 AM to 5 PM
  • Saturday
  • Sunday