Prime Dental Care

I have never been more delighted with a dentist's office staff and their services!
I had a crown placed over a broken tooth, things are perfect now. Thanks to this office and their focus on the client's well being. They take their time to get things right and it is appreciated!

OMG THIS PLACE ROCKS!!
Dr Cardwell a fantastic dentist who's a perfectionist in his skill & is a easy listenerbut the person I wish to thank the most is LAURAL who does billings. Because of ALL THE MANY HRS SHE PUT IN MY CLAIM WAS PAID! GO WITH THIS DENTAL OFFICE, BETWEEN Dr Caldwell & Laural they'll take good care of you!

Grace under pressure! What a lovely, professional, kind and knowledgeable practice. From Rosa, the staff Receptionist who welcomes you with a brilliant smile to Laurel, Practice Manager, who makes owing money and complicated insurance claims seem a simple matter of her daily challenge, one feels instantly comfortable and at home. THEN you meet the dental staff, Hygienists as talented as any specialty practice I’ve visited (I was the Executive Director of the California Society of Periodontists for 13 years). Assistants who make you relaxed by keeping you informed and comfortable—-“please pass the pillow, oh, and a blanket for me?” AND THEN THERE’S DR. CARDWELL, one of the most thoughtful, skilled and professional dentists from whom I have had the privilege of care! Here’s an example from today. I needed a very simple fix: a filling I’d knocked out with a drink bottle needed to be replaced. Easy and painless. However, while Dr. Cardwell completed his work he noticed a slight movement in my front teeth. “No cost! He cheerfully announces, but would you mind if I repaired the situation so one tooth isn’t pressing so heavily on the other?” Wow not only is he REALLY concerned, he doesn’t just act, he invites participation! The work took longer than the original filling appointment, but it was done and it made a difference. That’s a great dentist and a dedicated one to boot!! Would I recommend this practice to others? Absolutely. Thanks to all. You make it fun to visit the dentist.

Consistently great experiences here, since Dr. Cardwell took over the practice. Everyone, from front staff to hygienists, to Dentist and Dental assistants ALL are caring and willing to help with anxieties (I had several) and concerns. Very competent and professional, yet friendly and caring too.

I've been having tooth pain and sensitivity for many months, and have now had extensive work done to correct the problems. Every step of the way was done competently. I am so happy to now be able to eat and chew "normally" without pain. You don't know how much you can appreciate pain-free eating until you haven't had it for an extended period of time. All fixed now, and I'm ecstatic!

Today I had my teeth cleaned and Michelle was amazing! She has a gentle touch and I could not be happier. Dr. Carwell is fantastic! He is very kind and took the time to thoroughly evaluate my concerns and explain to me what the next steps are. Prime Dental Care has earned my trust! Thanks again for the wonderful experience.

When I went, they 'froze' a tooth that they weren't even working on 'to see if it needed a root canal'.
Afterwards they brought a waver for me to sign while I'm the chair.

After he did the root canal on the tooth I went in for he said 'OK. All done'. Then I went on my way.

Within a span of just a week- the tooth he 'froze' completely crumbled. shortly after the one he did the root canal on crumbled too.

I now have more dental problems than when I went on to get them fixed.
And while paying I was told by Laural she 'had to go to a place to get her daughter's molar worked on because they don't do them there.'
However the tooth they 'froze' is a molar.

Not sure what to do now. Can't afford to get them fixed. And im still in far worse pain than I started with.
I wish I was more knowledgeable at that time to make them fix what they caused.

Was very very pleased with my care at Prime Dental. The staff is awesome and caring and my new crowns look & feel perfect. I highly recommend this team to anyone needing dental work. Also had the best teeth cleaning of life. Wow. Thanks again, I will be back!

I have been going to the dentist for the past three weeks and have never had a more professional dentist and staff work on my teeth in all of my 82 years. The facility and equipment used is of the highest quality and their expertise is the best dental experience I have ever had. The expense of this work is more then fair and even offered to work with me on a payment plan .This is a very professional business and from my personal experiance with them I would recommend them in the Highest.

I'm in the process of having my teeth removed for dentures. My experience with the dentist and staff has been great. At other dentists, I have had experiences where tears rolled down my cheeks during the procedures. Not at Prime Dental. I highly recommend this dentistry.

if you have insurance and can afford a specialist that they now bring in from another office to do simple procedures they used to do themselves, then this is the place for you. However, my grandparents have been patients for years and have been on the geriatric discount. My grandpa went in for a simple root canal as both have previously but this time the office brought in a specialist to do the procedure who does not offer the discount. We were surprised when we received the bill because it was an obsured amount, we were unaware of this and now charged more than ever before. A paper was signed for the billing but was only gone over with my grandpa instead of calling my mom and grandma back to the room to make sure the paperwork was explained and billing was filling comprehended, as he is 82 years old and did not understand what was being said but assumed the discount would still apply as it always has. The office manager, Laurel, was very disappointing in her response to our concern of their unethical practices. If you go here for anything, be sure to ensure the billing paperwork is correct and that if a senior is the patient, someone goes back with them, even if not wanted to ensure they are fully aware of what they are signing.