Washington Square Dental Group- Dentistry in Philadelphia- Dentist 19106

Doc hassler and dental assistant Eva was great with me! Love this office

Very kind and helpful staff & quick service! They made the experience very easy and painless—overall a great office!

Dental Assistant Eva was fantastic. She made me feel comfortable and very personable. And she knew her job well.

Unfortunately my insurance changed and this office was assigned as my primary dentist. At the time of leaving Eva asked me to scan the QR code on the business card and leave a review. She stood there and watched and insisted I give her 5 stars. After leaving I tried to remove the rating but google wouldn’t allow it so I temporarily changed it to 4 stars until I could deal with it later. Ten minutes after walking out of the office Eva calls me to say “You changed your review to 4 stars, is this an accident? Can you fix it?” I told her how unprofessional this whole thing is and it puts patients in an uncomfortable situation. I’m truly shocked that my number was taken from my chart to pester me about a review. Much better to have no review or 4 stars than the 1 star I’m leaving now, right?

I just wanted to get my teeth cleaned, be on my way, and come back in 6 months. I told Eva I will be finding a new dentist. She clarified that she is not the doctor. Doesn’t matter. The behavior makes the whole practice look unprofessional.

The dentist himself was fine. Rushed cleaning, painful, but decent bedside manner. I would have gone back if it weren’t for this begging for a review thing.

Prior to moving to center city Philadelphia, I had the same dentist for 40 years, and the office was run efficiently and friendly.
When I moved in town I was referred to another office in the city and that ended quickly.
I have been coming to Washington Square for a couple of years and I like the dentist very much, Stephen Hassler. He is efficient and extremely professional.

I am not as satisfied with the professionalism with the other office staff.
The reminder phone message was rushed through so quickly I could barely make out was was. Ring said. As for me, a text message to my mobile phone as a reminder would suffice.
Today, the woman at the front desk was not wearing a mask and the technician was wearing her mask below her nose.
I feel as though some additional oversight and training on the business side would go a long way to improving the feel of the office.
Thank you for offering me the opportunity to reach out to you.

Dr. Hassler is the best dentist I have had my entire life! I actually am excited to go every six months! He is so friendly and willing to answer ANY questions you might have about dental care or the procedures he is doing. He always makes you feel comfortable and ensures that you speak up if there is any discomfort. I can not recommend him enough!

Great service and care. Very intensive to every patient.

Dr. Hassles is the best & Dental Assistant eva , office was so neat , clean and staff was so helpful !. Steve is a great Regional manager and treat all the patients very well. I would recommend this office and 5 stars for them

This is the best experience I have ever had at dentist! Doc and his dental assistant Eva was nice and manager Steven was helped us through our appointment

This practice has great staff. I would recommend Dr. Hassler for dental care. He is super friendly and patient in regards to patient concerns.

I have had both a cleaning and fillings done here. He was able to fix a misalignment from a previous dental office as well.