Review of DentalWorks Memphis Austin Peay
DentalWorks Memphis Austin Peay is a dental clinic located in Memphis, Tennessee. The clinic offers a wide range of dental services, including cosmetic dentistry, teeth whitening, orthodontics, pediatric dentistry, and more. The clinic is staffed by a team of experienced dental professionals who are committed to providing high-quality dental care to patients of all ages.
The clinic is open Monday through Friday, with limited hours on Friday and no weekend hours. Patients can schedule appointments by phone or through the clinic's website. The clinic accepts most major insurance plans and offers financing options for patients who need it.
According to customer reviews, the clinic has received high praise for its friendly and professional staff. Patients have commented on the thoroughness of the dental care they received and the caring and patient demeanor of the dental professionals. Some patients have mentioned that they have been going to this clinic for years and have always had a positive experience.
While the majority of reviews are positive, there are a few negative reviews. One patient mentioned that they did not recommend the clinic and suggested finding another dentist. Another patient mentioned that they were disappointed with the cost of a dental procedure.
Overall, DentalWorks Memphis Austin Peay appears to be a reputable dental clinic with a dedicated staff and a commitment to providing high-quality dental care to its patients.
Amenities
- Wheelchair accessible entrance
- Wheelchair accessible restroom
Kia Lola
The staff was polite, but I am furious with the billing. I got a basic cleaning and requested to get the ball rolling on getting my wisdom teeth removed. I made sure to say I wanted to know ahead of time how much it would cost. They quoted me a reasonable amount and said the rest would be covered via my insurance. My insurance, for whatever reason, denied covering the expense.
I paid for my visit in cash the day of and took my xrays they gave me to the orthodontist they recommended, ready to go through the extraction surgery. When I arrived, however, the surgeon required me to pay for all new xrays as the ones from Dental Works were not good enough.
To top it all off, I relocated to GA for work and months later got a call from pre-collections stating that I had unpaid bills from this company. After calling in to see why this was the case, Dental Works informed me that insurance only covered a small portion. I asked why I had not been notified about this fee prior to being sent to collections. Their response was that they had been sending me letters and that they do not place phone calls in regard to billing. Not ONE phone call, text or email was attempted to notify me (even though they don't mind texting me about coming in for cleanings) right as I am applying for home loans, etc.
I then requested they send me a paper bill for my records to my new address which they never did.
Needless to say, my credit did fall because of this incident and I would never recommend their services to anyone due to the lack of necessary communication and low-quality xray services.
Take your business elsewhere.
Janie Baker
The staff is very friendly and I joke with my dentist and everyone who serves me. It’s always a pleasurable visit!
steph B
I had a toothache and I got it extracted here. I felt normal afterwards but 2 hours later, I wounded up being in the ER because they never gave me any painkillers!!!!! Or recommended any medicine after procedure. Could’ve sued this dental place. Horrible memory. I wanna give this place -10.
Coleman Carpenter
Dental works is a great place. I've been going there for years. Never had a problem they could not solve. Very curious, clean and friendly
Amanda Martin
Dr.Schmidt was great and Leigh gave me a outstanding cleaning. The office Managers explained my treatment options in details. I love the customer service, I will reference others!!!
Yolanda Jones
Great Experience! Everyone is always professional and friendly. Me and my husband love the hygienist, the dentist, and the assistants we would highly recommend Dental Works to family and friends.
Yolander King
I’m not just a number. Im nit just a job. They make me feel like Im important like Im their inly patient. They are very professional. They set goals fir your care and follow up with it on your visits
Stephanie Rhodes
Excellent service. I was so afraid to go get my tooth pulled but they made me feel comfortable. I didnt feel a thing🤗
Charlene Cockrell
Had something come up at my exam and I am moving at the end of the month .they took care of it while I was there today so I didn’t have to come back. I have a real problem with Novacaine I hate needles but they Numbed me up first and I hardly even felt the needle. They even did the Procedure for half off. Thank you
Sade Mcglothin
I have been terrified of the dentist since I was a child due to all the bad experiences and all the pain I went though... so I put off getting dental care😔.. I know now that was a bad idea, after 15yrs I decided to go... last week I went in for an exam and of course the news wasn't good, as expected of course... look how long I waited! I have to have gum therapy done due to gum disease... smh. Well Today I went back to get a tooth extraction and one filling... amazingly after all that time I only needed one... Ha, guess that's the good part out of it all... Mr. Hale and his assistant did an amazing job today. Kuddos!!!!They both made sure I was well taking care of and informed about everything that was about to happen. They made sure I was comfortable and pain free. I am so happy I decided to go to DentalWorks-Austin Peay... I will be retuning in a few weeks to start my therapy. Wish me luck!