Allington Dental

I made an appointment online for my granddaughter to get braces. I placed all the necessary information when I made the appointment. But when we got there everything changed! First was it said we were self pay when I said it was through Medicaid. It said we were in for a cleaning which we had already done with her dentist.
All the paperwork was done and I was called up to sign a paper. The lady at the desk said she wasn't due for a cleaning until March. I said I know because we go through her dentist for that. This appointment was for braces. And then the song and dance started. I was informed that the online appointment system doesn't work. I was also informed that they ONLY have a traveling orthodontist and she ONLY takes care of people who already have braces. This was a total waste of time when my granddaughter could have been in school. My advice to this establishment is to take your signs off the business that says braces and take down your online appointment system.

This place has really gone downhill. First of all they call you like 10 times to comfirm your appt. If you don't comfirm all 10 times, tough luck to you. You will not be seen. Then when you show up to the appointment, there is no longer a play area for the kiddos. We waited 2 hours to be seen with hardly anyone there. The lady who took my kids weight was not friendly at all. The dentist said like two words. I didn't understand anything about my son's check up or what happened! I guess they decided no more toys or toothbrushes.

Staff was Great. They told they had substitute dentist from Dallas. I usually have alot of sedation I informed him about this! Needless to say he didn't believe me. He tried to pull it, I yelled in pain He said 'you should just feel pressure" I finally told him to stop. I have a high pain tolerance, this time i was in tears. Assistant was Very empathic. He put more sedation, I had to have 2 more sedations and finally got it pulled. In between sedation. I heard another adult man yelling. This dentist needs more TRAINING IN PATIENT CARE!!!

Everyone is very nice and friendly. Everything looks very clean and sanitary, which is a good thing when you are at a dentist.
We had an appointment and arrived 20 minutes early and he was seen within the first 5 minutes of our arrival.
Our appointment was during the summer months and the building was kept nice and cool.
They offer free wifi for those that need it. There are also 2 windows where you can look into and see your child if you choose to stay in the lobby.

Every person I interacted with was very kind and professional. The Dentist listened carefully and he gave us all the time needed. The front desk and back desk team all of them was very very nice and professional.

All around very nice experience.

Thank you all

We have been using the 50th ST location for many years now even before it became Allington. The staff is very sweet. I have seen them deal with horrible patient parents and could not believe they kept their cool. Pamela is always willing to help in any way possible. The dental assistants remember us each time and often we pick back our conversation from the previous visit. My son is almost done with his braces after 2 years. Dr. Kim is kind and insightful. She has taken time to educate my son on better care of his teeth under the braces.
All in all, we are incredibly happy with Allington. I would highly recommend them!

I came here for braces, absolutely terrible. The staff is unprofessional and it is clear training is inadequate. I am so disappointed with my entire experience here. I paid out of pocket for braces ~5k, "Dr." Kim extracted additional teeth that did not need to be removed and now I am having to spend even more money to fix her mistakes. After 2.5 yrs, my teeth still are not straight and they refused to send me my dental records so another orthodontist could have an understanding of my "treatment." Instead, they insisted I must retrieve the documents in person despite my relocation to a city hours away. I still am in utter disbelief they had additional teeth removed. They were adult teeth which will never grow back. I left the place in tears the day my braces were removed and Dr. Kim's response "well it looks better than before." They got their money which is all they care about obviously. Your outcome does not matter. Please, do not DO NOT do not come here.

ATTENTION....🖐STOP...🚫🚫🚫 If your child needs Braces, DO NOT GO HERE TO ALINGTON DENTAL...😣 They are the worst Orthodontist place I've ever experienced, we chose them over Wentz only because they were a little bit cheaper, but that was a huge mistake. Today they called at 9:15am and canceled my son's appointment AGAIN and asked for us to come in in 45 minutes which would be 10am when his original appointment was at 3:45 pm we live an hour an half away from lubbock, so obviously that wasn't possible, then asked to be rescheduled they book you 3 almost 4 weeks later from THEIR canceled appointment and this isn't the first time they've canceled on us, this is the 3rd time they have canceled his appointments throughout his braces 😠 But yet if you are 10 minutes late they won't take you and insanity rescheduled you. If you ask how much longer he needs his Braces to be adjusted they don't give you no time frame on average, the staff is very rude and very unprofessional, the Orthodontist is just plain RUDE and has no time to answer any questions. Also my son's main dentist said that the way they were adjusting his teeth was damaging his roots 😳 Also if you just look around a bit you'll see how dirty and unsanitary that place is...Since we already paid everything we have no other choice than to finish here what was started but when my Daughter was ready for Braces we took her to WENTZ ORTHODONTIST and they are hands down the best place we've ever experienced, super friendly staff,very professional, don't mind if you're late at all ,never canceled any appointments on us, her Orthodontist takes all the time to answer any questions .I could add so much more to this review on how horrible ALINGTON DENTAL is but I'm getting myself all worked up about it 😡 so please do yourself and your child the favor and take them anywhere else besides ALINGTON, you will seriously regret it if you don't. I'd give them -0 stars if it were an option..! Hands down any place would be better than this place. UPDATE...it was finally time to get braces off and their main Orthodontist quit 😳 it took 3 more months to get my son's braces off because they didn't have an Orthodontist in house, we were sent to midland office for removal...Please do yourself the favor and go anywhere else besides here, you'll really experience the worse service ever...!

DO NOT go here for braces! I was supposed to have my braces for ONLY on for a year in a half they told me then I now have had them on for almost 3 years because the orthodontist wants to keep saying she needs to do this still and she made me extend my contract and they said we extended it for free when they did not the dental place also charges double on us we paid for the braces and the insurance was already paying for it but they said the insurance wasn’t and my mom looked into it and they were charging both the insurance and us ! This is the worst place and the orthopedist has a rude attitude!

My son had his braces going on four years I told them I wanted his braces off. Since his teeth were straight already for a while. They were waiting for I don’t what. But withdrawing from our account monthly. So they took my sons braces off finally because we asked them to. Didn’t even clean his teeth or give him a retainer. I’m so disappointed after almost four years you would think they would have done their best for my son. I’m hoping it was a one time thing. Do not trust this place