Aspen Dental

Update: My next visit was much better than the first. The staff was very friendly especially the endodontist and the assistant. My procedure went extremely well no pain whatsoever during and after. They constantly checked on me during to make sure I wasn't in any pain. Which I greatly appreciated due to the high amount of anxiety I was experiencing it helped greatly. All in all I have to say it was a wonderful experience.

They should start by explaining that the $200.00 you are charged before you get in the dental chair is only for the privilege of seeing a dental professional. Even MD's do not charge that much for an office visit. Anything additional will be charged as you leave and you are expected to pay before you walk out the door. Also, maybe they should direct patients to point the area causing pain with their finger. Otherwise they will prepare the wrong tooth for a procedure. In the case of my friend, the wrong tooth would have been pulled. One last thing, since you probably spend more than $300.00 in less than an hour, could they at least show some common courtesy? Everyone in the place was rude, angry or just plain in a rush. No one showed any concern. I felt like we were there to make them money and all they wanted was to rush us in and rush us out. Never going back to Aspen Dental.

I went there to have a tooth pulled. I don’t like going to the dentist. Erica made it as comfortable as possible and was very friendly. Dr. Williams was probably the best dentist that I have ever been to. They are not just awesome people but the price was way cheaper than I thought. I will definitely come back here.

WARNING...Do NOT go to Aspen Dental. My mother went in because she had an abscess in a tooth. Antibiotics and a tooth extraction is all she wanted and needed. She was given antibiotics Never got the tooth extracted. Somehow they conned her into signing paperwork for all kinds of work to be done and had her sign for care credit which was NOT explained to her. She came home with an envelope filled with paperwork stating she would owe care credit 6k. All she wanted was a tooth extraction. We will be cancelling that contract and hiring a lawyer.

Wow. This is a bustling place but the wait was short, they know how to keep things moving. I have a lot of dental issues right now but they developed a good plan of attack and I am quite pleased. I left my first visit relieved and not in pain like how I got there.

New patient, arrived in the afternoon on November 10th for tooth pain. No complaints about the process or staff. However, I was told that I needed antibiotics, amoxicillin. I was asked twice for my preferred pharmacy and I gave it twice. I get an extraction done, leave, and the pharmacy advises me a prescription was never sent. I try calling the office several times and no one answers. I figured maybe i didn't need it after all, but I have 2 associates who had extractions of several teeth in the same week I did and they were both prescribed antibiotics afterwards. I wouldn't say my experience was terrible necessarily but one wonders how important that medication might be or have been to my recovery considering.

The total experience was great. I was able to get a same day appointment, the staff was courteous and professional, and there was not a long wait time. I was able to get my exams and cleaning done all in the same day.

BEWARE! A recent family member of mine had a horrific experience at this location and I can't help but want to warn others because the way she was treated was terrible. If you are a patient that complains of pain and discomfort they will ignore you.
Beth the rude receptionist refused to let my family member talk and voice her discomfort and pain. She then stated “ It was not her job or responsibility “ Dr. Willam’s was no help to the situation at hand and refused to write her an antibiotic script due to a posible infection that was causing her discomfort and a lot of pain.
My family member ended up having to goto the nearest ER because the pain and got so severe It It became painful for her to talk and see ( due to the amount of swelling from an abscess ) I want to post pictures with proof but do not want my family member to feel embarrassed. Taking advantage of a patient like this is heart breaking the whole office should feel ashamed 💔 I wish I would have never scheduled my family member an appointment here.

Amazing experience... The staff very friendly... great finance options for after insurance cost. So glad I chose Aspen Dental and recommend Lubbock, TX Slide Rd location.

Very professional. I had some work done at another place and had been in severe pain for 3 weeks after the procedure, even after going back 3 times. ASPEN saw how much I was hurting and put me on some antibiotics and gave me something for pain. I actually got a decent amount of sleep last night. They have a plan for treatment and I am hopeful it will put this behind me.