Premier Dental Care of Utah

I got my teeth done here. They are amazing I would really suggest going here for your dental work !!! Great service!!!

I had a poor customer service experience that cost me money with this office. I decided to pay the debt related to the experience rather than spend the additional time and money it would take to fight it, but I feel better at least sharing my experience publicly. I’m sure within signed docs when getting services, they have sections that allow for this type of situation, so it is likely irrelevant to question the legalities.

- I went in over a year ago for a checkup after having tooth aches and being referred by my insurance provider to make sure I was covered.

- I had an appointment for a dental cleaning at a later date but called and let them know my wife just received the results of a positive covid test, so I was under quarantine. My memory is not great from that long ago, but I believe it was the day before the appointment. They agreed I should not come to their office

- Over a year later I received a phone call from a collection agency saying I have an unpaid balance due over $100+. I advised this is my first-time hearing of this. I had a checkup last year and had insurance, so I was unaware of any bills due. It turns out they had my old apartment address (without the apartment number) that I was still in for a few months after having the checkup before moving to a house. I told the collector I’d like to get the billing info from the dental office and don’t feel comfortable discussing this on a call that came in without me being able to confirm the source

- I went into the dental office, the person at the front desk told me multiple times if the collection agency has the file, then she will not give my any info or have any discussions with me. She was very polite about it though and gave me the phone number to the collection agency so I can call them directly

- - I called and was able to get a copy of the invoice emailed (they already had my email address), but I made it clear to the collector, and the dental office, that they have my insurance info, my prior address, my phone number, and my email address so there is no excuse for the lack of contact for this long. The collector said they did not get any returned mail, I let them know a lot of people don’t usually return mail that isn’t theirs, they throw it away. That doesn’t excuse there was plenty of ways to still get ahold of me prior to this level of escalation.

- - I found in the billing the amount they charged for services was not fully paid by insurance. So there was a remaining balance after insurance paying for the visit, there was also a fee for the canceled appointment due to covid that I was not expecting, and there were additional finance charges likely due to them sending it to collections.

I paid the bill and again, am not even disputing the validity. My issue with this was the lack of effort to contact me about any charges back when I still had the opportunity to discuss things with my insurance and resolve the debt. I don’t believe there was any ill intent by anyone, just poor process.

To start off, the staff and dentist are both really nice! But I have had some issues here! Well, I needed some mouth work done due to missing teeth and after getting a second opinion from another dentist and other options I have to say although Dr. D is good at his job, he DEFINITELY cares more about the money than the patient and will lit your pockets on fire if you let him! I admit, the mouth work he did was okay, but I’d rather see a doctor who cares more about the patient and not ways to make him wealthy! So I definitely won’t be returning to this place!

The team at premier dental are awesome 👏 very friendly and caring. Thank you Sunny and Dr.D I appreciate your help.

Been using premier dental the past 3-4 years and they’re always very accommodating to my needs and not up selling me anything I don’t need. The customer service is phenomenal the entire staff including dental assistant, Dentist is great. The best thing is that they’re always quick to get me in and out quick. Will continue to use them for their fast friendly service.

I called four times once Wednesday and Thursday of this week they never picked up just today. They texted me to let me know that they’re closed until Tuesday.

I was absolutely terrified of going to the dentist after a previous dentist visit with someone else. Dr. Davidson took my concerns and feelings into account.and made sure I did not feel any pain. Seriously one of the best dentists out there and I will always return to him.

My husband needed root canals as well as a lot of work done. Premier Dental was amazing! They scheduled us a same day appointment, and helped us come up with a treatment plan for the rest of the work. They do porcelain crowns which will look very natural and nice. I would recommend them to anyone simply due to their willingness to help, even when the treatment is not the easiest. The entire staff is great and I now have my cleanings and xrays scheduled for myself! I can easily give them 5 stars!

Dr Davidson makes going to the dentist easy and painless. Amy is so personable in setting appointments and making you feel welcome. Erika is gentle and efficient making the appointments quick and easy. Thanks for being so reliable.

Need a great Dentist? Premier is the best! Everyone is always so wonderful and welcoming! They are great for emergencies and routine visits! I can't say enough about how wonderfully they have treated our whole family!