Innsbrook Family Dentistry
Review of Innsbrook Family Dentistry
Innsbrook Family Dentistry:
Innsbrook Family Dentistry is a dental clinic located in Glen Allen, Virginia. The clinic provides dental services such as teeth cleaning, fillings, extractions, and root canals. The clinic is open from Monday to Friday from 8:00 am to 5:00 pm and on Saturday and Sunday, it remains closed. The clinic has a team of professional and friendly staff who are always ready to assist patients with their dental needs.
The clinic has received positive reviews from its patients who have praised the staff's professionalism and caring attitude. Patients have also appreciated the clinic's hygienic environment and the use of modern technology for dental procedures.
However, one negative review has been received from a patient who had a billing issue with the clinic. The patient claimed that they were billed for a service that was not covered by their insurance, and the clinic did not inform them about it. The patient also claimed that the clinic threatened to send the bill to a collection agency if they did not pay it immediately.
Despite the negative review, Innsbrook Family Dentistry has a good reputation in the community and is known for providing quality dental services. The clinic is recommended by its patients for those who are looking for a dental clinic that provides professional and friendly dental services.
Amenities
- Wheelchair accessible entrance
- Wheelchair accessible restroom
- Wheelchair accessible seating
Francis Ann Ortiz
After searching for the right Dentist in Richmond for the past 2 years, I finally found the perfect officer. Dr. Brown and his staff were not only extremely professional but equally caring. The Dental Hygienist walked me through each step of the appointment and explained each procedure. Like his staff, Dr. Brown was very attentive and knowledgeable. I highly recommend Innsbrook Family Dentistry if you're looking for a practice that treats you like one of their own.
jyothsna S
This is my worst ever review given to this dentistry, I used to be always been the most happy patient at this place, but recently i got a billing of 1215 $ from the dentistry and i immediately called to find out why (if it was a fraud), the receptionist said it was dues from 2018, i said what??? , i never received a bill from you from the starting and i thought every thing is covered by my insurance. She said its not the case and she denied to talk to my insurance directly.
I connected the insurance person with the lady who said that they never received bill for me(my account) at all in 2018 to pay or cover it for that she never had a answer, they just verified some subscriber IDs and said every thing looked good. after the insurance disconnected , lady says she submitted but it was denied. ( what a change!!), and all during these years, never got a phone call, or a email or a physical mail or never a word during all my visits that things got denied and i need to pay any amount.
I said i cannot be hold responsible as my insurance can cover almost all the expenses if it was submitted on time in 2018, Now the lady threatens to submit it to the collection department if I don't pay it now
I mean can some one say, why i should be paying this amount
1. when the dentistry have not submitted the claims to my insurance in 2018.
2. Neither did they inform me via any communication ( i had at-least 2 visits every year from 2018). never a word
3. Not a email or phone call or physical email.
4. Is it my mistake that dentistry has submitted it wrong to my insurance and didn't pursue back.
Can some one give me solution and i would definitely refrain myself from visiting this scammy institution for ever
MequeenG
My boyfriend came here to get his teeth looked at! Dr. Brown was amazing!!! Did 2 big fillings and my boyfriend, who has avoided the dentist like a plague, was so happy and excited with the work! He is now looking forward to his first cleaning! Thank you Dr. Brown for giving him his beautiful smile back and showing him the dentist isn’t a scary place!!!
The staff here was very friendly and inviting! We will both be coming here full time now!
Juli Mosnes
The team here is simply incredible. No one really enjoys going to the dentist, and I even have anxiety about it- but every single person on staff here was so friendly, accommodating and professional. Even with having to get a cavity filled, it was probably the best visit I have ever had to see a dentist. I am moving to Va Beach, but still going to make the 2 hour drive up here, because it is totally worth it. I trust Dr. Norris with my teeth, and you should too!
Susan Darling
So glad I made the switch to Innsbrook Family Dentistry! Dr. Brown and his staff are very friendly and concerned for their patient's health. The hygienist Theresa cleaned my teeth with no pain and answered my dental questions. I learned that my years of tightness in my jaw could be addressed by wearing a night guard. For once, I felt a dentist and dental staff listened to my concerns. I am highly recommending Dr. Brown to all my friends and family.
Karen Boone
Super friendly staff, superior dental care! Make the switch, you won't regret it.
joyce davis
Dr. Clinton Norris is the best!! He and his office staff have excellent customer service. After any major procedure, Dr. Norris will contact you personally that evening to make sure you are okay. During the procedure, he ensures that you are comfortable and not enduring any pain. I give an A+++ for chairside manner and explaining procedures. All the dental hygienist are friendly, caring and excellent in execution. Recommend 100%
Hannah Zaino
I've only spent about an hour with Dr. Clinton, and I've literally never felt so confident walking away from an appointment. Not only were every single one of my concerns addressed and explained clearly and eloquently, the office staff and Dentist himself are so kind and wonderful to interact with. Was recommended by a friend when I began experiencing very intense jaw pain, and could not be happier with my experience and how quickly the office could see me.
Michelle A
I've been seeing Dr Norris for I think 14 years. 😮 Before him I always hated going to the dentist and with his office, I feel like I'm coming to visit some friends. I don't know what I'll do when he retires. 😆 I've recommended him to people more times than I can count...
Tina C.
Been seeing Dr. Norris for over a decade!! He is the best. I am afraid of needles...I never see a needle when he has to use one. Excellent manner, professional but hilarious! Will tell a joke or two!
Staff is a unit and is always pleasant.
Great office!!