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Review of Grins & Giggles Family Dentistry

Grins & Giggles Family Dentistry is a dental clinic located in Spokane Valley, Washington. The clinic offers a wide range of dental services, including cosmetic dentistry, dental implants, denture care, pediatric dentistry, teeth whitening, and emergency dental services. The clinic is open from Monday to Saturday, with varying hours of operation.

The clinic's staff is described as friendly, professional, and accommodating by many customers. They are known for their ability to make patients feel comfortable and at ease during their appointments. The clinic's dentist is praised for his artistic skills and ability to give patients a beautiful smile.

However, some negative reviews have been left by customers who had bad experiences at the clinic. Some customers complained about the unprofessional behavior of the dentist, including making inappropriate comments and rushing patients out of the office. Others complained about the lack of communication and organization, such as canceled appointments without prior notice and referrals not being sent to the correct specialist.

Despite the negative reviews, many customers still recommend Grins & Giggles Family Dentistry for their dental needs. The clinic's positive reviews highlight their friendly and professional staff, efficient service, and affordable prices.

Amenities

  • Wheelchair accessible entrance
  • Wheelchair accessible restroom

Grins & Giggles Family Dentistry Reviews - 102

4.5
Quality
5.0
Location
5.0
Price
4.0
Service
4.5
Christine Douglas

Christine Douglas

πŸ‘ πŸ‘Ž 😐
Professional Friendly Comfortable Great Service

The most professional yet like family dentist! You will be treated like you matter! The staff is fantastic! Friendly, it's easy to be comfortable with this dentist! If you have any dentist anxiety you are in great hands here! The sence of urgency is on point! I've been to a few dentists in Spokane and I found my forever dentist here! ✨✨✨✨✨

Barb Yingst (bakingbarb)

Barb Yingst (bakingbarb)

πŸ‘ πŸ‘Ž 😐
Unprofessional behavior Poor staff retention

I'd love to give 5 stars as the staff is great and the work done by the dentist is impeccable.

I had extractions, had a temp so went back to make sure everything was OK.

The dentist responds with this

He says I go from the depths of wanting to commit suicide to wanting to be on an island where I don't know anyone to praying to my God and take a motrin everyday. I suggest you do the same.

This is not professional and maybe explains why he has to keep replacing his staff.

Matt Dionne

Matt Dionne

πŸ‘ πŸ‘Ž 😐
Great dentist Great staff Happy environment White fillings Payment plan Courteous staff Beautiful office Referral to orthodontist Best for state insurance

Great dentist, great staff. Happy positive environment and they take Molina! He was able to give me a really nice smile back! He’s an artist! Fixed 5 teeth that had recession with white fillings. They look great. Thank you :D

Back again a year later and it was an even better experience. I’ll keep going here as long as he takes Molina. I was able to get on a payment plan that took 5sec for issues insurance wouldn’t cover. The staff are courteous and kind. It’s a beautiful office, which is reassuring considering strangers have their hands in your mouth. It was an overall great experience. They were able to refer me to an orthodontist as well. Great people. One of the best to take state insurance.

Opal McD

Opal McD

πŸ‘ πŸ‘Ž 😐
Poor Service Incompetent Staff Waste of Time

This place is a complete joke! They give you dirty lamented forms to fill out. I was told to come back for a cleaning. I come back they give me another lamented forms to read and sign. I had questions...they lady who was supposed to do the cleaning could not answer any of my questions and then wanted to read the form to me like I was the one not understanding what the form was saying. Hello I'm literally asking you questions about procedures listed on the form. She also tells me it's not even there form it's ADA form. This leads to the dentist coming in and telling me this is his wife and she is the best even though she can't answer one single question about what she will be doing. He then tells me it's my fault for reading the form because no one reads it,but it's good I read it. What?? Then tells me he is goin to send me to a specialist...been two weeks already, no specialist has called. Edit: called said specialist, referral was never sent, and referred place dose not take my insurance. Total waste of time !

Dezaray Thelin

Dezaray Thelin

πŸ‘ πŸ‘Ž 😐
unprofessional canceled appointments waste of time upset

Show up with my 3 children for their appointment to be told, sorry you weren’t contacted, but your appointments were canceled because the dentist had to fly to his other office in Arizona. Huge waste of my gas, time and all 3 kids missing school. Very unprofessional to not call patients in advance. Upset is an understatement to how I’m feeling about the treatment we received!

Yasmine Cortier

Yasmine Cortier

πŸ‘ πŸ‘Ž 😐
Incorrect X-rays Insurance Issues Expensive Crown Possible Misdiagnosis

My friend went to get a cleaning and a possible filling. Multiple x-rays that were done incorrectly and was told by the office that the dental work would be covered by his insurance but then told by the condescending dentist that it wasn't and was told he needed a $1500 crown and might possibly have cancer so was told more x-rays were needed and was rushed out of the office he ended up going to a different dentist with years of experience and told that he didn't need any of the work the grins and giggles dentist suggested watch out for this guy

Danielle Woollett

Danielle Woollett

πŸ‘ πŸ‘Ž 😐
Poor Service Discrimination

Went in for some bonding that chipped off in the back. I was told I needed a night guard to fox the chip. I did not agree and was told there is nothing to fix. Upon disagreeing I was told we have "differences in opinion, different religious beliefs, different political beliefs....." not sure why the doctor today decided to go there but he did. It felt very discriminatory.

a

a

πŸ‘ πŸ‘Ž 😐
Friendly Staff Cleanliness Comfortable Experience Professionalism Gentle Treatment

I was really impressed by the way the staff were during my visit. The front desk receptionist/scheduler were very welcoming straight away. They were also very attentive to cleanliness especially during all of this. The dental assistant was also very helpful, and made me feel very comfortable. I haven’t been to the dentist in YEARS and it’s because I don’t like being there. they also didn’t make me feel bad for anything as far as poor dental hygiene goes. The rest of the staff were professional and great, as well as gentle throughout the visit. Appreciate the great experience.

Olivia Jensen

Olivia Jensen

πŸ‘ πŸ‘Ž 😐
Efficient Gentle Accommodating

My first time getting any work done at this office and it was fantastic. I don’t like having work done and have major anxiety..and they were very accommodating. I never even felt him numb the front of my mouth with the needle. Just super gentle, quick and efficient.

Sonia March

Sonia March

πŸ‘ πŸ‘Ž 😐
Poor Dental Work Unprofessional Staff Expensive

I normally don't do reviews and I regret ever doing one for this office. I came back to edit my review after speaking to many people and telling them what happened. They suggested to do this to warn others.At first everything was fine up until my 3rd appointment. Long story short, my tooth was filed down, couple days later my molar was cracked, abscessed, then I was told I was to see someone to assess the crack. Way to much money to do that then to fix it if it had salvation would be alot more. When I said I wasn't going to do that, Anabelle and Laura said that I will not be seen anymore at their office. I could state step by step but way to much. I'm still dealing with pain after taking care of the problem. Please be cautious who you trust.

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