Willow Bay Dental Care

We loved our old dentist Dr. DeGrave (started at his practice in 2006) and started coming here after he joined the practice. The staff that we loved at Dr. DeGrave's office is long gone and Dr. DeGrave retired. The receptionist is rude every time we visit and has no respect for patient time. At my last appointment, I had to wait for 20 minutes while she was training a new person to be able to check out. I do have a job I need to get back to and the kids do need to get back to school. Today, my entire family was scheduled to come in. We followed CDC guidelines and are past the quarantine time from having COVID (all over 10 days out from our positive tests, in fact 2 weeks out or longer depending on the person). We are back at work/school unmasked at this point. They told us we couldn't have our appointments. What a waste of our time to drive there from Kewaunee. If they are not following CDC guidelines (which their website says they are), then they should be stating this when they call patients for the reminder. Not telling us this when we arrived after taking off time from school and work and driving there. Instead they told me that I should have called and asked? Why would I think they wouldn't be following CDC guidelines? I also do not need to fill out the same exact forms every six months when none of my information has changed. I don't appreciate how every time we come to the Dentist, the receptionist makes a rude comment about my son Kile's name and not knowing if his name is a girl name (Kylee) or not. He is named after my Great Grandparents last name, Kile. They never had a problem with people pronouncing it and either does Kile, except for at Willow Bay Dental Care. I can understand this happening once, but not multiple times. The way it is said is with disapproval about how we spelled our kid's name. That is not the job of the receptionist and it is irritating. Make a note in your records if this is a problem for you to remember. We never had this problem at Dr. DeGrave's office. After today, my family and I are now going to a different dentist.

I had some long overdue dental work done at Willow Bay and the experience was quick and painless. Doctor Elese was reassuring, pleasant and professional, I will absolutely return!

Great location and the tooth fountain is great! The front office staff makes you feel right at home immediately when walking through the door. My appointment was on time and seems to be an extremely professionally run office! Would recommend to anyone

This dentist is absolutely terrible, they change your appointment times because it’s convenient for them and when you show up for the original appointment time they refuse to see you. The office manager claimed to be talking to the “providers” but never reached out to me for a resolution. The customer service is terrible and basically doesn’t care about their clients. Never again will I or anyone from my family step foot in this facility. If I could give them less than a star I would.

Fantastic experience! I hadn’t been to the dentist in an couple years. The staff at Willow Bay Dental was so welcoming! I never felt judged or looked down on! I had the best cleaning of my life. And, received some advice and education in a helpful and thorough manner. I was explained things about my dental health that no other dentist took the time or care to discuss with me! My family will be life long customers of this dental practice!

Without a doubt the best dental office I’ve been to and it sounds crazy but even my kids like going there. The technology is fantastic, everyone I’ve encountered there is incredibly friendly, the appointments have always been on schedule, and Dr. Nick is great at what he does. He did my crown today with no pain or discomfort, far quicker than my other crown done somewhere else. I was eating and drinking like nothing ever happened an hour later. They’re also taking every precaution they can to protect everyone from Covid and that was greatly appreciated.

I've lived in about 8 states and this is the BEST dentist I've ever been to in the entire country. Not only was the cleaning thorough, it was very educational! I left feeling confident that I had the best plan in place for my oral health. Highly recommend.

I would recommend this dental office. The staff is professional and pleasant. Becky was awesome at helping navigate an insurance situation. All in all good experiences here.

I haven’t been to the dentist in five years because I really don’t like people touching my teeth but I knew I had to go. The staff and doctors at willow were amazing and did not judge me one bit. Also first time leaving the dentist without bleeding gums. Will definitely return in 6 months. Kristen M did a fantastic job! So happy with my experience.

Beware of this dental facility. Had an inexperienced person who did not know how to take X-rays—extremely bad situation took place. Also the office manager needs to take lessons on on patient customer service. Not telling patient “accidents do happen” — words cannot express the bad experience I went through! Stay away from here!