Eagle River Dental

I hadn't been to dentist for several years, I asked a friend for a referral and she said that she'd had a client who had seen a dentist in Eagle River who had made payment arrangements for expensive procedures. As I needed work that exceeded my insurance payment I expected that this was what I needed. I called the office the phone was answered by a nearly polite lady who booked my initial appointment and asked briefly about payment arrangements, she denied knowing anything. Upon arrival at the office I noticed in the paperwork a check box to indicate whether or not I would like to discuss payment arrangements. At the conclusion of the appointment I scheduled a follow up visit in which my work would be done. I was told to expect to need to pay in excess of $750.00. I complained, insisting that I had a brief discussion about this, indicated same on their new patient paperwork and had not had the expected discussion.

At this time I was told that there were no payment arrangements to be had nor open for discussion. I then asked them to prepare a reasonable estimate of what I could expect to pay after the insurance payment. They stated that they had given that to me. I explained that I would find it very difficult to come up with nearly $800 and that based on my discussions with their office, their documentation that I expected other consideration. After intense debate about how to accomodate them I arrived at the conclusion that I could borrow against my retirement to fund this work. I told them that I would proceed to attempt this and would call a week before the appointment to confirm that I had been able to do so.
Before I could call I rec'd a certified communication containing my xrays and a letter declining me as a patient. I called and asked about this and was told that I had been rude, which in my opinion under the circumstances is quite untrue.

I am an upstanding and well respected member of the Eagle River community, the President of a statewide and widely recognized arts organization based a scant mile away from this mans office and am considered anything but rude in my sphere of influence. I have a reputation of making things work despite challenges and believe that reasonable people attempting reasonable things can always negotiate to a reasonable outcome.
I do not however tolerate misrepresentation of any kind, particularly of this nature. I am of the opinion that the person who made the initial appointment had been given instructions to propagate initial appointments as these are for the most part easy, involve little of the dentists time (I got ten minutes) and result in a higher than average charge. In my occupation I deal with professionals of many sorts and fortunately find this sort of behavior rare but when it occurs I am reticent to do nothing about it.
I urge you, should you find yourself in my circumstances accept no commitments from this office unless they are put in writing. The result of this event has for a short time crippled my retirement savings and placed my needed dental work at risk (my insurance pays only so much) as this man has in essence taken payment and given me less than it's value. I have no respect for people who cheat the system either on purpose or even if purely by accident if they are unwilling to attempt to correct it.

The dental hygienist was extremely nice and did an outstanding cleaning job on my teeth. The dentist is equally as nice and gave me timely and sound recommendations about my future teeth care.

The hygienist was super sweet and very welcoming! It was a very positive visit! You can tell this is not a cash grabbing dental office. They just want what’s best for your health!

I felt very relaxed immediately upon walking in. My hygienist was really great. I’m not a huge fan of going to the dentist, but I couldn’t have asked for a better experience today.

Fantastic experience! While visiting my son in Eagle River, I had a crown come loose. Dr. Kocherans was able to see me on short notice and re-cement my crown.

They were able to get me in quickly (last minute), courteous and friendly service, professional and my experience was great.

This place is always so nice. Dr Crookson is awesome, I would say it appears he genuinely cares, and that's important. I still hate going to the dentist though. No one will change that.

I love my dentist and his entire staff! I can highly recommend Eagle River dental. Located 2nd floor/ Parkgate building above DMV. 👍🏽 🦷
Doctor Brent.

I would recommend Eagle River Dental to everyone! Great service and wonderful attitudes. Dr. Tracy and all the hygienist are amazing!!

I had a really good experience here, the whole staff was awesome and now I actually look forward to going to the dentist!!