Prescott Modern Dentistry and Orthodontics

I went to this Dental office for the first time this week. Everyone was so kind and friendly. Front desk helped me get checked in. She put me at ease, and was so helpful. Darby took impressions, and was so patient and nice. I have never in my 65 years of life met a Dentist like Dr. Brown. He was so compassionate, and thoroughly explained everything to me. He was so nice. I am so glad that I found this Dental practice. Thanks to all of you for making my first visit nice, and comfortable.
I will definitely tell everybody I know how wonderful Dr Brown and his staff were.
Thank you

I had an issue with my new temporary crown. After just 3 days it broke! I called the office and they got me in as soon as I could get there. Dr. Brown made sure the new crown was a good, secure fit. Office staff are very friendly and Darby the dental assistant tries very hard to make sure all is well. I still have more visits (oral surgeon and final permanent crown) before my treatment is completed, but I have confidence that it will all be good! 🤞

BEWARE. I scheduled with the Call center for a new patient x-rays and cleaning. The day before I got a phone call telling me I was going to be receiving a limited new patient exam. Never did they tell me that would exclude me from getting my cleaning done since it's not a full exam, keep in mind I scheduled a full exam. After the receptionist made a scene in front of all the other patients in the lobby. I requested to speak to Dr. Brown he was so unprofessional and unrelenting that it was the call centers problem and he hates working with them . Now this is my problem left with no services rendered had to drive in a torrential downpour of rain wasted over 2 1/2 hours of time. Beware they are extremely unprofessional from front to back.
Completely BEWARE1

I love this office and dentists! Dr. Ervin Trilles is new at Prescott Modern Dentistry and he was fabulous. Easy to talk with and made me feel nice and calm through the entire appointment. He and Dr. Brown are absolutely terrific dentists. Dr. Brown bonded a broken tooth for me and the tooth is strong and beautiful. The color matches so well with my original tooth color. I had to get in as an emergency, and it was the same day I called that I got in. Can't ask for more.
Michele

I have never been so happy or comfortable at the dentist before! I was greeted by smiling faces from Brandi and Kaitlin who helped me understand my options and I ended up signing up for their in house plan. Darby did such a great job making my x-rays quick and comfortable and Lo got me settled in the room and explained everything. Dr Brown is so calm and kind, I felt at ease immediately. He reviewed my x-rays and recommended that we keep an eye on things, but that I didn't need anything now. Wow! I have never had an appointment where a dentist didn't try to sell me something. Kim did a thorough job on my cleaning a few months later and I just had to share how awesome my experience was from start to finish. I'm a retired healthcare worker and I know that feedback, especially positive feedback is so important. Give this office a try, you won't regret it.

Everyone was very friendly, and when I called for an emergency appointment due to severe toochache they were able to get me from exam to crown is just about a week. These people go above and beyond and I can't recommend them enough.

Everyone I’ve encountered has been extremely friendly and competent. I had my wisdom teeth removed by their oral surgeon and he was super quick and efficient. Glad to have found an office full of people who know what they’re doing!

Front office staff are very friendly and they did go above and beyond when I let them know they are incorrectly billing me. It did take several phone calls to my Insurance company and this office, but we finally got the right amount that I needed to pay with Insurance. That's the reason for at least the two star rating.

Back office left something to be desired. The Dental Assistant could have been friendlier. Personally I am not afraid of the Dentist, but there are some people who are and I feel she did not have a demeanor I would want if I didn't like the Dentist. The doctor was OK, but again his demeaner could have been a little more lively and welcoming. If you have anxiety about going to the Dentist this place is not for you, unless you want the front desk ladies working on you...they were the only personable ones I encountered while in this building.

They will try to overcharge you, if you have Insurance make sure you call your Insurance to verify what your out of pocket amount will be.

Thank you to Dr Brown and his staff! From the folks up front, to his assistants and hygienist, they've always been so nice and thorough. They seem to deal with lots of unrestful customers as well, but they always handle them with grace and a mind towards customer service. Thanks for being such an awesome office!

Dr Brown has been AMAZING! I honestly have had the best experience with him and the other staff there. He takes his time, communicates, and seems to care about his work. This office does not push I necessary costly procedures on you(I’ve had this done at previous offices in the past), and will give you pricing up front before any work is done. I will not go anywhere else!