University Hills Modern Dentistry

Do your research. Had a procedure done in June that made it hard to eat and without many options. The staff is clueless, no help at all. Took me a minute to write this, i don't usually write reviews. Just be prudent and do your research.

Update, needed to go back, had no other options as they had alraedy taken out a majority of my teeth. The dentist was a lot friendlier this round, however the office manager is a horrible human being. Terrible customer service. Doesnt listen to patients needs, interupts you, will leave threatening voicemails over a $56.00 deductable.

I had a tooth removed a few days ago, she had forgotten to take my payment info prior to procudure. After the surgery I was not in the best shape and told her i would email my payment info, which i did. Claimed it didnt go through, but i talked to my bank and they never received any charges from the office. Friday morning i get a really rude voicemail, stating i will be turnd in to collections over a $56.00 missed payment from 3 days ago.
Who would attempt to ruin someones credit over a $56.00 payment, when they went in for an emergency procedure!

I get it, you need to paid, but you did get paid a lot of money from my insurance company and I have paid up front previously, your attitude was heartless and showed the only thing important to you was $56.00

PAID.

Thank you Dr. Halasa and Stephanie. Very friendly and professional. Did a great job with the dental work as well as easing my nerves with their friendliness :).

Absolutely terrible experience at this office. Their new front desk manager, Summer, charges unnecessary fees arbitrarily and has zero customer service. She refused to provide any supervisor/management information, and is not providing me my dental records consistent with Colorado law.

UPDATE 4/18/22: The business replied to this review and asked me to call them. I called the number they provided and Summer answers the phone again. She states the Google response is automatic, that she has no resolution for me and refused to provide supervisor/manager contact information, again. I messaged Dr. Halasa in the patient portal last week, but have not received a response from him.

Avoid this office at all costs, including the cost they will try to charge you based on faulty insurance eligibility/benefits checks. My original complaint was that Summer tried to charge me the insurance deductible for a service which the deductible is not subjected to. After speaking with the insurance company on the phone and confirming she was in the wrong, she gave me continuous attitude and lost all sense of customer service. I asked for my full dental records and she claims that she didn't know how to send them to me, which is odd because it's the law to provide these at will of the patient. At this point, it seemed her ego and anger were impeding her ability to provide any sort of patient/customer service, even in accordance with the law.

I'll await another response from Summer, Dr. Halasa, University Hills Modern Dentistry, or Pacific Dental.

The entire staff is amazing and well knowledgeable. Dr. Halas is everything you would desire in a dentist.

I find they don’t take their work seriously. I received a very lazy passive treatment by staff and even more by the Dr. They only wanted the X-rays for their guaranteed funds. Because I am a black female the dentistry was very color based (received black ghetto tech to seem more relatable as I find ghetto very unprofessional such as anyone else) and had very tacky-like care of me as a patient and furthermore the Dr had a ghetto edge which is scary. I find it appropriate to be polite to those who will be wielding power over me especially when I am seeking sedation for wisdom teeth removal. The reception staff should have been all I needed to walk away but I figured after years of studying why would a Dr and staff sabotage their own workplace. Things would have been just fine if it were for the lack of professionalism as well as dignity for their practice. After receiving a very nonchalant and unprofessional demeanor I can see these people do not take what they do seriously and this is a mere cash grab from people who don’t know any better. Be well.

Was finishing up a phone call with the front desk woman, I said "Thanks so much, Have a great day" her response was "uh-huh.....click".....I mean it's simple enough to say "You're welcome, same to you" to your customers and not come across like you hate your job and life. Fingers crossed for new front desk staff!

Be sure to go over all your appointment information BEFORE you get to the dental office. I was WAY OVERCHARGED because they didn't schedule my regular cleaning as a preventative - and scheduled as a deep clean. My insurance doesn't fully cover "deep cleaning" so i had to pay a LOT out of pocket with zero understanding or cooperation from the staff.

The cleaning itself was subpar, and the dentist was pretty rude while commenting about my teeth.

I've been a patient at University Hills Modern Dentistry for over 2 years now and have always been satisfied with the services I've received here. While nobody likes a trip to the dentist, the attentiveness and pleasant interactions I've had with all of the staff makes it a consistently positive experience. David at the front desk is professional and always greets patients with a smile and a positive attitude. I see both Dr. Shroff for my routine dental work and Dr. Lowy for my periodontal follow-ups at this location and am very satisfied with the work they do here! Highly recommend this dental office.

Dr. Shroff and his team have been wonderful in the nearly two years that I've been visiting his practice. From pleasant reminder calls and front desk interactions, to top notch cleanings and exceptional work on deep fillings, everyone in the office has been extremely professional and personable. My dental health and habits are significantly better than when I first walked through the doors at University Hills Modern Dentistry because of the team. I could not be more pleased with the treatment and preventative advice I've received. I highly recommend visiting Dr. Shroff and his team if you need a dentist.

This office is a very welcoming environment as everyone is so friendly and kind. Erica was super considerate of my comfortability and careful with her work. Dr. Shroff explained all procedures very clearly and answered my questions thoughtfully. They took their time with the cleaning, and it was fun chatting with them. I would highly recommend this office to anyone looking for a dentist!