Family & Cosmetic Dentistry

First and foremost Dr. Hugh’s is very rude, he doesn’t acknowledge his customers and always has a very nasty unwelcoming attitude and facial expressions. He’s not very nice to the children...my daughter is a little afraid of him. You would think since they don’t allow you in the back with your kids, he would be a lot nicer and welcoming. Correct me if I’m wrong, Dr. Hugh’s is getting paid to perform a service. NOTHINGS FREE! Asking questions is a crime, they act as if it’s an inconvenience to them! Dr. Hugh’s I suggest you be a little more customer friendly unless you don’t need patients. Even though I have been bringing my kids here for a few years this man has no idea of who I am. That’s really a shame! CUSTOMER SERVICE IS THE KEY, TRY IT. Thank you.

I went in to get new upper dentures and Dr. Hughes was able to realign my denture saving me money and they fit better than ever now.

Dr. Hughes and his entire staff are always very friendly and take the time to answer all my questions.

My child is 4 years old. DR. Hughes wouldn't allow me to go with my 4 yrs old to the back. My son was resistant in going at first. I assure my son that I am only seconds away and I will respond if I heard anything. I'd even promised my son a toy car. My son decided to go with the nurse to the back without me; only for the nurse to return telling me that Dr. Hughes wanted to speak to me. Hughes claimed that I had spoiled the confidence in my son by assuring him with my speech of protection and I needed to LEARN to "LET THE PROFESSIONAL BE PROFESSIONAL" - whatever that mean. I asked Hughes, "Am I wrong to assure MY SON that I have his back if something goes wrong". He repeated himself to me. 'I HAD SPOILED IT AND I NEEDED TO LET THE PROFESSIONAL BE PROFESSIONAL.' So, I ask him does this mean you will not treat my son....his reply that this was not a good fit. WHAT! Then he suggested the nurse to refer me to another dentist who is 45 minutes away from my home, so I took my son and left. This is crazy...Don't waste your time...he has a lot of negative reviews. I should had checked his reviews even after our insurance referred us to his office.

Everyone is so nice! They are always able to get me in even though this is not my primary dentist. If you are not from Gainesville but need some dental work done I would definitely recommend coming here! It is quick and efficient!

I really like Dr. Bert. He's a straight shooter with integrity who cares about providing his patients with the dental care they need. And the options they offer when you don't have dental insurance are so welcome. I wish more dental practices work liked this.

Always friendly and helpful.

Word of caution... If you like to be with your child while they're being seen by the dentist, then this is not the place for you. They'll come out and explain everything to you after they're done.

Honestly if you're looking for a dentist I highly suggest you don't chose this dentistry. I went in for a bonding on my front tooth last week, and after waiting an hour to be taken in they did my bonding in maybe 5 minutes which doesn't make much sense clearly their poorly trained staff rushed through the procedure, then go figure a few days later it came off? Like what a surprise that it comes off when after reading these reviews this happens ALL THE TIME. Went in again cause I needed to get it fixed cause they made my original tooth which didn't look bad in the first place look even worse. I go in this time wait 40 minutes to be taken up, and then the assistant that resembles a pig tells me I can't use my front teeth to bite? She said if have to cut everything up from now on or use my k-9's like what sense does that even make honestly? So I'm complaining to my friends about this, and oh yeah I sat there for another 30 minutes in the operating chair while I heard him talking to other patients like I didn't exist. They told me they had the same procedure done years ago, and theirs has never come off so clearly they're just doing a poor job just to get your money. So I get fed up of waiting, and just got up and left.

This dentist wouldn't let me go back with my 4 year old. We left right away because there is no way I am letting my 4 year old daughter go back there alone with a bunch of men. Times have changed and no one can be trusted!

We pop after reading the reviews of Dr. WHO. I don’t think it’s even a question if I would bring my children here. I would never‼️

Convenient location. Ultra clean facility, staff friendly & helpful, Dr. Hugh most qualified & practical doctor. Highly recommend him.