HOUSTON DENTAL

I have been due for a cleaning so I’m so glad that I was able to get an appointment not just for myself but for our son (17 months old at the time of those review). I called on Tuesday and was able to get us both fit in for Thursday. Already a huge win considering where we last came from we had to book anywhere from 6-8 weeks out (unless a dental emergency of course). This just happened to be the case for us of course (I’m just going to say it was just good timing in my eyes). The staff was amazing, patient, and thorough. My son saw Dr Greene and I saw Dr Houston and our hygienist was Taylor. Again, it was a great experience for both of us so I’m really happy about that! Thanks again!!!

I love this dental office! Dr Greene is by far the best dentist my son and I have ever had. We’ve recently moved and I absolutely miss this dental office! Definitely recommend anyone who’s new to the area to come see Dr Greene!

For anyone who is looking for a new dentist, just know they say they will accept new clients but when they find out you’re not within the insurance window for a new pano X-ray (mine allowed every 3 years), they tell you they can’t see you. They won’t even allow your previous dentist to send your most recent images. You’re just not allowed to be seen as a new patient without them doing the excessive imaging at your first appointment. God forbid this was the only clinic I could be seen at, I would have had to wait until 2024 when my insurance would allow me to have another pano taken, let alone my teeth cleaned. I didn’t call with any issues or dental emergency. Just relocated and was due for my 6 month cleaning but couldn’t be seen as it hasn’t been 3 years since my last pano. Mind you they could have done bitewings, but according to Kristen that was not good enough and they wouldn’t accept any outside records and it was “the law” that they had to do a new patient exam which had to include that specific imaging. No, it’s your absurd protocol Kristen. But no worries, I have an appointment elsewhere to fortunately get my teeth cleaned before 2024 because it’s not a law.

The staff and Dr Huston are bar far the best in the business. I’ve had terrible experiences in the past and to have a 3 filings replaced during my lunch hour with no pain or discomfort was just incredible! Thank you. I’m so grateful!

Military families, please stay away from this place. We recently moved from another duty station and scheduled an appointment with Houston Dental. Today, two days before my appointment, I received a phone call from this office to let me know that I'm not eligible to get the exams they required to be established as a new patient. This was weird to me, so I asked them to give me the code they were trying to claim and I would call our insurance to check about this and will call them back.

Well, I called our military insurance, and they said the information I was provided was wrong. I'm covered for those codes, and they will email me a pre-approved authorization stating what they will cover, which is a legal document.
Long story short, I called this office back and told them what my insurance said. The dental clinic's answer was that the insurance doesn't know what they are talking about, that they don't look in the system for my records, and that legal document doesn't mean anything to them. The person I spoke with said that I would have to pay out of pocket, and if my insurance paid, they would then reimburse my money.

Oh, they only accept military insurance because this is a military town. If not, they will not accept the insurance. But, they claimed the doctor supports the military. When they found out I knew how things work, they changed the story and said that their office policy is that everyone has to pay out of pocket. Don't trust these people.

Also, be aware that this place will not accept your X-rays from another dentist's office, which is the first time I have heard this.
This place doesn't trust another dentist, they don't trust your insurance even if you have a pre-approved statement with prooved of coverage from them, and they are super rude. Unfortunately for them, I have worked in the dental field. So I know exactly how insurance works.

Get pre-approval authorization if you are unsure how much your insurance will cover and your out-of-pocket portion. Your insurance will cover what they said. These people are charging military families for unnecessary procedures, and how do we even know if they are making people pay the right amount allotted by the insurance. Go to a place that won't try to play the system.

So much for supporting the military and their families. They should be ashamed for taking advantage of military families that don't know how things work. This was definitely one of the most awful experiences I have ever encountered.

Dr. Greene is super nice. I had a pretty bad cavity that was a pain to fill and he and his assistant were super encouraging and sweet throughout the process.

I have a huge fear of dental work and needles, but Dr Houston is so patient and willing to listen. He took time to understand the root of my fears and has worked to overcome them. We've been working on rehabbing my mouth for a year now and I trust him implicitly. If he says we need to do x, then we do x. He's earned every ounce of trust and I won't trust anyone else with my mouth at this point. He's got a client for life (or as long as we are in the area)

Went to Houston Dental for the first time today! This was my first positive experience I’ve had at a dental clinic EVER. The waiting area was very welcoming, looked like a living room instead of a typical waiting area. The gals at the front desk were super friendly! My dental hygienist, Marty, was super sweet and did an excellent job cleaning my teeth! Doctor Greene was super down to earth, made me feel like I was talking to a friend instead of a scary dentist (No offense to dentists). I would highly recommend Houston Dental. I had a very wonderful experience!

I've had some bad experiences with Dentists, ones that have left me with trauma and poorly done fillings but after taking a chance with Andrew Houston, I have to say I'm amazed. Not only is the office clean with a good atmosphere, my experience was amazing. Other dentists have put me in pain and left me with bad memories but after coming here to get some fillings re-done, I was calm through the entire procedure, in no pain once-so-ever, and really happy with the final outcome. My teeth are nice, I was left with a good feeling, and the people there are super nice and listen when you explain past experiences, and are more than happy to answer your questions (And I ask a lot of questions). I really do look forward to coming back here for any dental procedures in the future, thank you so much <33

Been going here for years! Very knowledgeable team and a super caring dentist. Every time I need them, they have gone way out of their way to help me. Never there that Dr. Houston isn't laughing and in a great mood. His staff is fantastic! Highly recommend.