Polished - A Dental Studio

I am receiving my Invisalign treatment here. Dr. Wiseman has been such a great Orthodontist - he was patient and always listening to my concerns. The communication is very smooth and effective. Although I am a bit picky due to a prolonged treatment period before I started with him, he had shown great patience and real attention to my requests. Now I feel like my teeth are finally going in the right direction thanks to Dr. Wiseman’s professionalism and kind service. I strongly recommend going to see him if you want great looking teeth for a confident smile.

Everyone at Polished is great! Dr. Desai has always taken very good care of me, and she is thorough and has a great sense of humor. All the staff are thoughtful and good listeners, always keeping in mind individual concerns.

I had a braces consultation with Dr. Wiseman about a month ago. He is very knowledgeable and caring. He spoke about the braces treatment but he mostly focused on something concerning that he saw on my panoramic X-ray. Dr. Wiseman said that I need to see an oral surgeon and he refuses to start the braces treatment until I remove a wisdom tooth because he is worried about what he sees on the X-ray. At first I didn’t take that seriously but I really wanted to get those braces so I went to an oral surgeon. THANK GOD THAT I DID AS DR. WISEMAN TOLD ME!!! The surgeon said that I don’t have a problem with the wisdom tooth but I have a cyst growing next to the tooth and it is already pretty big and close to the main nerve. The treatment will be complicated and I will have to undergo two surgeries over the next few months to remove the cyst. I couldn’t be more glad that I met Dr. Wiseman now because if it wasn’t that braces consultation with him I wasn’t going to find out about the cyst until it’s too late and I have a lot more damages and complications.

I had initially come in for a crown on a chipped tooth. I was not impressed that my dentist dr. Grosse, was nowhere to be seen, I mostly dealt with her assistant and secretary, the dentist finally made an appearance to drill down my tooth and promptly left. She did not assist in the placement of the crow, and was not really available. But none the less I continued and my tooth was fixed….
I am new to Chicago and although I had reservations about my first visit. I thought it unfair to hold the dentist and practice to my previous standard and move forward. I went again to complete the crown for the chipped tooth.
I was then told to come in for a third time for a further three crowns!!! I asked dr. Grosse if this was necessary, could she take a less invasive more conservative approach i.e. a filling? Things went south and weird really quick. She told me this was impossible and had her assistant and secretary come to the room to berate me!
Verbatim: “this is disrespectful the dr has already gone through the procedure and feels like she has explained enough why you need three crowns, this is like any other relationship girlfriend, husband, wife you need trust, go get a 2nd opinion just like you would if a dr. had diagnosed you with cancer!!”
...I thought this very unprofessional and condescending being schooled about life and relationships by a secretary, while laying down on a dentist chair.
Dr Grosse and her receptionist make you feel like you’re at a car mechanics, hard selling the most invasive / costly procedures and offered me financing option when I winced at the prescribed treatment plan and cost!!
Maybe she is different to other patients, but at NO point during my three visits did I feel like her primary objective was my well being. This is a dentist centered practice NOT a patient centered practice.
Also side note the receptionist tried to have me pay before the procedures which in hindsight should have been a red flag and not entered. And all the rooms are not separated you can hear everything that is going on to the left and right of you.

Everyone was very kind and professional. Explained things well. I'm glad to finally find a dentist I'm comfortable with.

I’m terrified of dentist! Seriously … TERRIFIED! Dark, Frankenstein-like offices, with mad scientist waving a barrage of scary devises at you. All of this, of course, after you’ve been securely strapped onto a “reclining table,” which at best, resembles a padded iron maiden … no, not the band … and all of this horror, and from a distance, you bare the sounds of “drilling”, “grinding” and the screams of other poor souls as they waft into your cell.

But recently the dark clouds parted, the sun shinned through, and the heavenly gates opened, as I was introduced to, “Polished, A Dental Studio,” and the angelic, Dr. Trupti Desai.

Because of an extended stay outside of the United States … and other less glamorous and nefarious events … my teeth were in serious need of examination and detailed attention, and Lo and Behold, I was fortunate enough to be directed to Polished, and I could not be any more thrilled nor fortunate. Dr. Desai, along with her wonderful team, were supportive, informative, thoroughly professional and gracious. And after a few visits … well, let’s just say a, “few” … my teeth, gums, and associated soft tissues, are not only pretty to look at, but I can chew gum, aggressively rip meat from a bone with my teeth, drink liquids without soiling my shirt, and whistle again.

From the warm and genuinely congenial receptionist greeting, through my consultations, recommendations … not to mention the very catchy and toe-tapping tunes playing in the background during each visit … I’m now the owner of a beautiful and healthy smile and healthy orifice, and truly cannot recommend Polished, A Dental Studio highly enough.

If you’re seriously looking for a dental office to call home, which is accommodating, personal and professional, with smiles galore, then make your appointment today to visit Polished, ask for Dr. Desai … tell her “Dr. Squeamish” sent you … and consider yourself fortunate to have found the best oral care services provider in the Chicago-land area. Voila!

I love coming here! I used to hate coming to the dentist but Dr. Desai and the team here at Polished are great to work with. It's always comfortable and quick here, and great for long-term care.

DO NOT USE

I purchased an Invisalign for my wife couple months ago through Groupon and using Polished for over $2k.

The Invisalign treatment was great! Its the service and the attitude at Polished that is not on point and very disappointing.

When we first paid they said at the end of the treatment you will have to pay $500 for a retainer. At the end of the treatment they ended up charging us $550, I guess one of their doctor moved out of town and they decided $550 is the new price.
So we paid $550 and moved out of town to sunny California and kindly asked Polished to mail us the retainer ( Something that seems very easy)
After 2 weeks of email back and forth( Very unprofessional and unpolite email) with their staff asking for tracking information, we eventually got a tracking#.
1) Tracking shows a wrong address
2) Package was never tendered to USPS since it has not been moving for the last 4 days.
3) Polished is very confused and does not know if package was shipped or lost. They act like they are a HUGE corporation with hundreds of employees and cannot locate things. Each time I went there there were about 2-3 employees in the location!! So you would think it would be easy to locate things and ask your 2 co-workers to find a retainer.

So here we are 2 weeks after the retainer was received by Polished, still no idea of what is happening.

Please do not use Polished, there are plenty of professional and friendly places to give business to.

I will update this review as soon as we reach a resolution hopefully sooner than later.

They say the third times a charm..... After years of dental neglect, my mouth blew up on me this summer and I needed a lot of work done, like 7k worth. I visited two different dental offices before finding Polished and had already been approved thru Lending Club for financing, the trouble was the other offices wanted me to pay my loan off in 12/mos, I needed 24. Right off the bat Letty was incredible in understanding my financial situation and seamlessly got everything taken care of within minutes of me being there (while I had gone back and forth with the other offices for weeks). Dr. Desai came up with a treatment plan and we got started asap. She and her dental assistant Jo we great. They both had personality and a realness about them that made sitting in a chair getting your teeth drilled as pleasureable as sitting in a chair and getting teeth drilled can be. I’m normally not that kinky but I was into it lol jk. But in all seriousness they do incredible work. Not only will they get your smile on point, they are also genuine people. They have a family vibe. They’ve totally won me over.

I'm so happy that I found Dr Desai! I'm new to Chicago and was hoping to find a gentle and kind dentist who didn't make me feel too guilty about my sweet tooth. She and her staff have been wonderful on each of my visits. I'm living in Roscoe Village and love how close Dr Desai is to me, plus she takes weekend appointments!