Soft Touch Dentistry

I'm always terrified to go to the dentist. But every time I've had an appointment here, I always leave asking myself why I was so scared! Very comfortable and pleasant atmosphere, kind and friendly staff... I honestly can't think of a single bad thing to say about this place. Love it!

I finally found this dentist, Dr. Sarah Thompson from Soft Touch Dentistry in Ofallon, IL to give me the veneers I had been looking for for many years. She came with great reviews so I went in for a consultation and immediately paid a deposit for veneers. I felt very comfortable with her game plan, as well as her and her staff. Man was I wrong!

This is all new to me, and obviously I have not had this procedure done before. I did my research so I kind of knew what to expect, however she did some MAJOR things wrong.

1) I went in, wanting 8 top veneers. She wrote my estimate for 12. NOT what I asked for.

2) I was under the impression I was getting veneers. You know, since that was what we actually talked about and all?! No. She ended up grinding all ten 10 down to tiny TINY nubs....for CROWNS!! Now, Im sure, from a dental perspective, there was probably a good reason for this. However, wouldn't it be the right thing to do, to discuss this with your patient BEFORE grinding down her teeth to nothing?! Because at that point there is NO going back! And of course I didn't realize it until my teeth were down to nothing!

3) After having my temps put on, the Dr assured me the final product would give me the biggest "wow factor". I wasn't 100% happy with my temps, but I trusted her, in her saying they wouldn't really look much like your temps anyway, they would look 1000x better. Well....they didn't.

4) The Dr, never showed me my new teeth before she cemented them on. And once again, of course I didn't realize this until they were actually cemented on there! I guess, after all the research I did, I thought it was pretty standard to fit them in place, show the patient, and then if they are happy, they would then be cemented on. So that is exactly what I thought she was doing! But no, they were cemented on at that point!! I really didn't know what to say, and frankly, after spending 4 hours in that chair, with a very pained mouth, I was just ready to go home!

5) At first glance, I really did like them. But after a few days I started realizing some issues. My canines were FAR longer than my temps were. (side note, I DID want my canines a bit longer than the rest of my teeth, however, these are WAY too long, and look like fangs). The canines also are WAY too wide compared to the rest of the crowns. They look completely misplaced and look like they don't even belong in my mouth!!

6) MAJOR spacing issues!!! When I go to floss, some crowns are better than others with flossing, however towards the back, there is HUGE caps, where I feel like i could use a piece of yard to go through them, instead of regular floss. Food keeps getting jammed up there causing my gums to be extremely inflamed and sore.

7) Its been 3 months since I have had this procedure done, and I am still having to take pain meds 3-4 times a day.

8) Teeth are not proportionate with each other. Canines are 10mm wide, others are 6mm wide, and the gum line is still uneven.

I went to 2 other dentists to give me a second opinion on her work and neither had anything good to say, and felt horrible that I was put through this, especially without being able to see the teeth in my mouth before being cemented in. It's going to cost me another $10,000 to get them fixed elsewhere, because I sure as heck do not feel comfortable going back to Sarah. Mind you, she came with GREAT reviews, that's why I chose her. I hope you all read this and think otherwise....because now she is lying to the financing company so that she doesn't have to give me a refund. It's one big mess right now. I hate to say anything bad about a business, but man....this has been a mess, and this Dentist was the one who made it this way :(

My husband and I adore Dr. Thompson and the entire staff. They are friendly and fun and go out of their way to make you comfortable. The facility is always immaculate as well. Highly recommend!

I always have a very positive experience when I visit Soft Touch Dentistry. Dr. Thompson has done two crowns for me that turned out nicely and the staff is very professional.

I had my first visit here this afternoon and I love it. There is no doubt that I will be making this my primary dentist! The staff is friendly, thorough, and patient. I definitely suggest checking them out.

At first, I loved this place...then...They saw my daughter and said she had 6 cavities, she later went to another dentist and they could find no evidence of cavities. They also pulled my tooth and popped my crown off and refused to fix it...only glued it temporarily. Do not go here, they are a scam! I think they are overcharging to get money!

I found this place on google and thought I would give them a try because they have sedation. After going here, I can honestly say that I was pleasantly surprised by the customer service and attention to detail during my visit. I don't know which was better the way the staff treated me or the way the doctor did. Both were awesome. I actually look forward to my dental appointments now.

I visited their new location and the first thing I noticed was the smell of pumpkin spice candles when I walked in the door. The waiting room is homey and their television is set to HGTV. Makes the wait very pleasant!

Went here for a root canal and got the sedation. I loved it. No memory and no worries. They have a friend for life. If you need a great dentist, try this place.

Everyone acted like they knew me for a long time and treated me like their best friend.I have had trouble with other practices that have pressured me into treatments I couldn't afford,didn't feel that way here.Looks like I have found a new place to keep my teeth healthy.
George Geiger