Olathe Smiles Dentistry

I had an appointment on Friday that was canceled by Dr. Fechner and his team. The reason they gave was a lie, and I now know this for a fact. Most people these days are incredibly busy and make arrangements well in advance for their appointments. They expect their dentists to honor their commitments the way patients have always been asked to honor theirs. That did not happen in this case, and it seems as though my time and the plans I had made were easily tossed aside, and I can only assume it was only for a slightly longer weekend. It’s clear I was not valued as a patient. If you desire a dentist you can trust and that respects your time, you better look elsewhere.

I transferred to this office after having been seen by their sister company for years. However, I moved to Olathe a couple of years ago, and had had such a positive experience at the other office, I gave them a shot. About a year ago, I had some special kind of cleaning done, I paid for my services and went about my business. 6 months ago, I went in for my cleaning and the front desk person (Maria, I think her name is) told me it would be $100. I wasn't prepared for this cost, and I was confused because my dental insurance covered cleanings. I asked if I could reschedule because I wasn't prepared to pay that amount that day. The front desk woman asked very condescendingly about why I didn't have a credit card to put it on. I told no, I didn't want to use a credit card for this and that I would just reschedule and budget for it in a couple of weeks. I then told her to reschedule my daughter's appointment for later in the week so I could plan for the cost of her cleaning. She said, there is no charge for her cleaning. Puzzled, I asked so my dental insurance pays full price for kids, just not adults? To which she told me about the prior cleaning and now I had to do that every single time I had get my teeth cleaned. I apologized for my misunderstanding and asked her to just reschedule my appointment because I didn't realize that when I agreed to the pricier cleaning it lumped me into a particular cleaning category moving forward. By this time the entire office and waiting room full of patients could hear her scolding me about why i needed this cleaning and how I could just put it on a credit card. I tried to leave and she told me to stay so she could talk to the doctor. They took me back to the room, where the hygienist and then the doctor (Dr. Fechner) both tried to convince me why I needed this cleaning. At this point, I'm crying. Just begging to leave with what little dignity I had left. The doctor told the hygienist to just do a basic cleaning to keep me as a patient. The hygienist, I believe her name was Tran, gave me a cleaning of what amounted to someone just brushing and flossing my teeth for me. I couldn't get out of there fast enough. Fast forward to a couple of weeks ago. It's in the mix of the pandemic, I need to have my teeth cleaned and I took a chance. I saw a new dentist, the cleaning went smoothly, I paid the $100, etc. I rescheduled to have a crown replaced on my front tooth. I had the one currently on there for about 7 years and it needed to be replaced. Dr. Rezin assured me the crown could replaced same day. I went in for the appointment, my teeth were too white for their lightest shade, they made a temporary crown and sent my data off to the lab. The very next day the temporary crown came off. It was 7pm, and I called their emergency number, so answer. I got a call center person to tell me they were closed (duh) and no one could meet me until the morning. I go in the next morning. Dr. Rezin attempts to adhere the crown again scolding me for not being more careful with the temporary crown. (I had only had the crown on for less than 48 hours) She was visibly irritated with me, forcing the crown into my mouth. She then proceeded to cut the tooth down, so it would hit my bottom teeth, she assured me, no one would notice.The crown as now so short that if I didn't fully open my mouth, it appeared as though I didn't' have a tooth there at all. It was humiliating. (it won't let me finish the rest of this story)

Had my 6 month cleaning done here with Val B and Dt. Sijuwade. The service I received from these 2 was impeccable. I never felt so comfortable while getting my teeth cleaned and examined. I am so happy I found such a Denistry that truly cares for their patients. They will swift have a client for life.

Dr. T.J. and Valerie have made our experiences amazing! Both of my wife and me have apprehensions when it comes to dental care due to previous dental experiences and they have calmed those fears. They are professional, knowledgeable and caring . We can tell that they love their jobs and care about their patients. Thank you Dr. T.J. and Valerie!

Dr. Turley has also provided oral surgery/care for my wife/me and provided us awesome care! He explained his procedures and made sure that we understood the process. Thank you, Dr. Turley!

As a business, we are very impressed with the entire staff. From scheduling to patient care to billing, all of the staff have gone the extra mile to help us with the entire process. You all are amazing! Thank you.

All I can say is ...awesome experience I was in the Leawood area working (I live in MI) and noticed that my tooth had broken in half. I Googled dentist open on Saturdays and another office came up first to be honest. I called that office and they referred me to this office since they weren't open this Saturday. I called and they were able to get me in on Saturday. My appointment was at 11:30 and they were ready for me. Let me tell you this was by far the best experience I have had at any dentist office . 2 hours later I had root canal and new crown done. Trust me I've been to many denist in Mi. No pain what so ever. I travel for work and Dr Fechner is now my go to Dentist Staff is awesome too. Thank you for the great experience

This dentistry is amazing!! They worked my son in on an emergency basis. They gave such superb care and thorough treatment that I decided to be seen there as well. I highly recommend Dr. Fechner and his staff!! They use amazing technology that allows same day crowns. Very impressed with the office, staff, management, and the level of care received!!

Dr. TJ & Valerie are an awesome team. They didn’t try to sell me on unnecessary dental work. Work others have insisted needed done. Both seem very knowledgeable and happy to explain as much as I needed. Dr. TJ made suggestions I have never heard of before. Dr. TJ has a great bedside manner and aims to treat everyone how he would want his mother treated. Great sense of humor from Valerie along with clear competence in her area.

My experience with dr Fechner was wonderful. He took me as a last minute patient because I had a terrible pain and did a couple of root canals I badly needed. I feel no pain during or after the procedure. He explains everything and is very detail oriented. I have to say I have a new dentist now. He also uses the latest technology which I loved!

I am always a little nervous going to the dentist but they staff were so friendly and put me at ease. They were all so pleasant, professional and informative. When you leave you know exactly what needs to be done.

Smiles Dentistry has impressed me so far. It started when I was having severe wisdom tooth pain which was also causing me jaw pain. I had already had an appointment else where but they couldn't get me in for another week. So I filled out the emergency appointment paperwork online through Smiles Dentistry and got a call within 30 minutes. I got an appointment in the next day to be looked at and had an exam, a cleaning, and X-rays. The whole deal they fit me right in! I was impressed by that. Yesterday I went in for my Wisdom Tooth Surgery and Dr. Vogl made me feel so comfortable and reinsured me that there wasn't going to be any problems and the surgery would go smooth. He was one of the best doctors I've seen. He was able to joke and be funny but also be serious about his work. I am happy with Smiles Dentistry and their work. The staff is nice and handles everything smoothly. Thanks Smiles Dentistry!!