New Ridge Family Dental

I have been seeing Dr. Reno for many years. I trust him and his staff completely and have always had positive experiences at his office. I have recommended him to several patients, and all of them have really liked him and the results they have gotten. I highly recommend his office. I have had great experiences with the hygienists, who always do a great job. If you are looking for a great dental practice to use, this would be one I would recommend! Lou Ann Hale.

Quality of service has gone downhill over the past few years. Seems as if there has been a higher turnover rate. I've received exceptional care in the past, but my latest check-up was painful. The dental hygienist was aggressive when cleaning my teeth and questioning my responses to her questions even though I was being transparent. I had a filling 8 months ago and to this day suffer from nerve damage. I can no longer taste on one side of my mouth as a result of the local anesthesia that was administered two or three times...local anesthesia that failed to kick in until after the filling was complete. I could feel the drill the entire time. Dr. Reno prescribed me methylprednisolone and referred me to an oral surgeon in an attempt to address it. Four months ago, I scheduled an appointment for 12/9/21 at 8:40 am, but I received two separate emails stating that I had two appointments scheduled two months apart. One in December 2021 and the other in February 2022. I called to clear that up. The week before my appointment, I received an email stating that I had an appointment scheduled for 12/9/21 at 8:40 am, which was accurate. However, the week of my appointment I received another email stating that I had an appointment scheduled for 12/9/21 at 7:50 am. I called to check on it and the front desk told me that the 8:40 slot was filled and she has me down for 7:50. I explained to her my situation and the emails that I had received, but her response was "I don't know". There's a bug in their scheduling system that hasn't been fixed for at least four months or their scheduling team is making changes to appointments without the patient's discretion.

In response to the comment below, I can assure you that this feedback is coming from a former patient of 10+ years. I wanted to give this practice the benefit of the doubt since permanent nerve damage is rare after dental anesthesia. Plus, as previously mentioned, I've received exceptional care in the past. But the decrease in quality of service along with ongoing scheduling issues mentioned above was enough for me to seek dental care elsewhere. I wanted to provide constructive feedback that way this practice could learn and try to improve back to the standard of care it had been in the past, but it seems as if it was taken personally.

My wife and I have been seeing Dr. Reno now for over 12 years and I have nothing but praise for his gentle style and excellent staff. If I could give 6 stars I'd do it in a heartbeat! My recent visit was (as always) excellent and I highly recommend Dr. Reno to anyone I know looking for a life-long dentist who really does care about his patients and knows his craft very well.

I had a root canal done. The procedure went well. However for two years afterwards the tooth still bothered me. I would bring it up at every cleaning/checkup. They would x ray and look but would say they were unsure why it was still hurting. I moved out of the area and at my first appointment my new dentist x rayed and spotted a possible issue. He referred me to an endodontist immediately. I had to have another root canal due to part of it not being fully cleaned out. I wish I had been referred when I first said the tooth was still bothering me. Not almost 3 years later.

The staff were always kind and did their jobs well. During my time going to Dr Reno this is really my only major complaint.

Dentophobia- fear of visiting the dentist, does this describe you, because this used to be me! I have lived for years with multiple broken teeth and on again off agin abscess teeth, if you have ever had an abscess tooth pain it is on another level! After years of dealing with these issues Dr. Reno finally convinced me to give him a chance, and it was the best decision I have made for my oral health! Not only did he do a phenomenal job at removing all 3 broken teeth but his staff was amazing as well. The ladies did a great job administering the numbing shots and that was as painless at it could possibly be and in one visit that took maybe 45 min he and his staff had removed all 3 teeth! I know I’m not alone when it comes to being afraid of the dentist let Dr. Reno and his staff help you overcome your fears and give yourself a healthy mouth to go along with it!!!!

We have bounced between several dentists here in Wichita over the past 20 years, but never found one that everyone in the family totally fell in love with. That changed when we went to Dr. Reno's office. His staff is very friendly and helpful, his hygienists are gentle but thorough and Dr. Reno is outstanding! Very glad we were given his name and took a chance on an appointment.

I have been going to Michael Reno DDS for bi-annual cleanings for nearly 14 years now. Never once have I regretted a visit. Staff are always friendly, prompt, professional and courteous, and facilities are always impeccably clean. I've never had a hygienist who has been anything other than gentle.

I have always had a fear of dentists from childhood. I have since lost that fear thanks to Dr. Reno From my first visit and now he has shown me that a good dentist does not have to cause pain. His staff are a fun and good group.

Dr. Reno and his staff are the best! Dr.Reno does such a great job, he is such a genuine down to earth guy, they all do everything they can to make it easy for you, I’ve been going to him for years and I can’t image going anywhere else.

Dr Reno is a pretty down to earth guy. I’ve always felt comfortable while being treated by him. Hopefully he can be involved in my care for years to come.