Children & Family Dentistry & Braces of Lynn

I’m middle aged and have bounced around from dentist to dentist for vet the years because I have an irrational fear. I wish I were lying. I made an appointment here back in 2015, and can honestly say that I’ve yet to have a bad experience here. I’ve had a lot of dental work done, due to my anxieties and avoiding checkups and cleanings. I’ve had extractions, fillings, and a root canal. I’ve had abscesses teeth and plaque build up and now extreme recession. I’m so regretful that I didn’t find them sooner, and embarrassed that I could have avoided so much irreversible damage, but they have been gracious, understanding and compassionate. The front desk staff is always welcoming and accommodating. The hygienists and assistants are just so wonderful and gentle. The dentists are so incredibly knowledgeable and professional. I highly recommend.

I come to this office for my braces and cleanings and I love the service. The providers and front desk staff are always in a good happy mood and so welcoming. I will continue to come here for my treatments.

Awful zero stars honestly, but I had to at least give one to leave this review! don’t even want to get into details because it was so unpleasant, but I went for a cleaning, the hygienist was super sweet, she asked what I did for work and when I told her I work for masshealth she asked if Masshealth ever investigates providers for ROBBING THEM?! That was the second red flag, my first was the horrible service when I checked in. the tech that took my X-rays was also very sweet and professional . I went for a cleaning had to wait 25 min just for the dentist to come in and tell me I had five cavities and needed a pa for a deep cleaning so time wasted other than knowing I now needed these things taken care of. then the young girl who handled insurance was unable to look up my insurance & so I let them know I would call when I got home to update insurance info asked what time they closed she SPECIFICALLY told me 6pm so prior to calling back when I got home, I went online to see what time they close & their website very clearly says 5pm! when I got home 5 MIN LATER I called back & was immediately met with “please hold” and instantly placed on hold, I waited on hold for 25 min which was enough time for me to get back in my car & drive all the way back. I approached the front desk where all the receptionists were LITERALLY doing absolutely NOTHING. Except sitting there. Yet I was STILL on hold. My immediate thoughts on this place was that the reception staff need to be FIRED. Extremely unprofessional, walking around eating, chatting about everything except anything to do with their actual jobs, listening to music at the front desk, my husband caught them giving me dirty looks, probably because I was livid and not accepting the level of unprofessionalism I was experiencing. I should have done my research before coming to this place, great for ppl who have Medicaid that have no standards when it comes to the type of care and respect they are given if I’m being honest. But even then just avoid this place! Anywhere is better than here! Funniest part about this is, they sent me a text with a link asking me for my feed back on my experience that got me here & a patient services phone number that goes straight to voicemail! Welp they asked so here it is!

Dentist and dental assistants were very professional and knowledgeable , answered all of my questions. I would highly recommend these professionals, I can't wait to go back , l had a very pleasant experience.

Currently a patient at this office, for both cleanings and ortho, the staff is incredibly sweet and welcoming. The service overall was great!!

Came in for a filling with Dr. Sorell & Allan and was so satisfied with my experience!! They made me feel very comfortable and less nervous while getting the filling. They are the dream team! Awesome job!! 😊

Have been going here for YEARS and was never notified of their new policy that required a confirmation *24 hours* before the appointment. Despite confirming the appointment by email the day before, I arrived and was told my appointment was cancelled because it wasn’t within the 24 hours. Never heard of such a ridiculous policy, not to mention neglecting to notify their patients resulting in our time being wasted. Will be seeking dental care somewhere else now.

Not sure about dental cleaning, if you are going for Invisalign treatment, DO NOT come here. The doctor is super busy she has to take care of 8 patients at one time and barely stay with you for 5 minutes, and you have to be quick to ask questions, felt very rushed. Everything is poorly coordinated. For something like your teeth and mouth it’s kinda important to get the right treatment, this is not the place to come.

Went there because I had toothache on my tooth, and they said I had 3 others, so I get them done there. And apparently Dr. Kong found 7 other cavities. (They didn't even hurt)She was very unprofessional in the aspect they took my wires off, even though I don't go to that dentist for ortho, I had later found out that they cannot do that because I don't go to them for ortho. Also, she wanted to do all 7 at the same time ??? And got upset when I told her that I didn't want to do that. So then I went in after to get them done. Then after like 2 months later they call my mom telling her that I needed to get two MORE CAVITIES to get filled. Honestly, they probably just wanted to charge my insurance. To top it off, I got a filling done 3 months ago, and it broke today!! In under three months, the job she did was terrible.

Best dentist on the Northshore. Dr. Dom is a perfectionist and will have you loving your smile. My whole entire family goes here. Connie the hygienist is also great and takes her time to clean each and every tooth thoroughly.