Aspen Dental

Aspen Dental of Middletown is not the place to go. Called to make an emergency appointment, got that accomplished. They call later during the day, cancel my appt due to an emergency. Makes no sense! Discrimination at its finest!

Had a great experience. Kyra was very helpful and accommodating. Broderick was very helpful as well and runs the office well. Definitely recommend coming to this location. :)

I walked in not expecting to have anything done on the same day, but they found everything that was wrong and was able to explain to me exactly what they would have to do. The staff was very friendly and helpful. I was terrified of the dentist before but not so much anymore.

After 2 years of going to aspen dental. I warn you to stay away. The staff is nice and it seems like they want to help you but the quality is just not there. I have upper and lower dentures that I have struggled with for years. I have to use adhesive 10-12 times a day to keep them from falling out. Every time they redo them they never fit properly. I am in pain every other week from my dentures and eating has been impossible and embarrassing. The teeth may look very nice but the problem stays unresolved.

Let me start by saying Aspen Dental as a whole, pure robbery and price gauging at its finest. My daughter was told to be there at 2pm to fill out paperwork for a 230 appointment, which took all of less than 10 minutes. About 240 rolled around and I asked how soon it would be before she went back etc. Lady at the front desk, very nice lady said she would go check. Came back and said they informed her it would just be a few more minutes. About 30 min goes by so I ask again, at this point I'm irritated, we were on time, and if you all are running behind a good heads up would have been excellent! I had to go sit in my car for a few minutes and my daughter calls me and tells me they said it would be about around 330 then he would be ready. How do you go from a few minutes to over an hour I have no idea. Time is money and you all cut way into my time, we should have been out of that office by 4 at the latest and here I am just getting home at 6pm!!! On top of that there is a snowstorm so why in the world would u not ask what pharmacy we use vs printing out 800 different papers of prescriptions and advising because it is bad weather it is easier for the patient to have it filled where there choose vs you all ASKING and calling it in so we can avoid being out longer than necessary. The things would have been ready by the time I left the office and went to the pharmacy! Makes zero sense. I still didn't get the itemized bill they spoke of either. This office is horrible, the communication is horrible and the oral surgeon was far from personable. Nothing at all against the lady working the desk, she was passing info that she was told. Overall, do better and people save your MONEY and your TIME!

I called Wednesday morning to make an appointment after being up all the night before in excruciating pain. They got me in for a 10am appointment. About noon I was finally prepped to get two of my teeth pulled. Everything went fine, and the dentist made sure I was numb and comfortable. My first problem with my experience here, was no pain medicine only antibiotics. I'm not talking about anything serious, maybe some strong ibuprofen for the first two days? My second problem, was that they forgot to call in my prescriptions. 4 hours after I got home, my temperature was 103 from the infection. I had to call 3 times to finally get them to call my prescription in! I had hoped to have more work done here, but if I can't even get a ibuprofen prescription, no thanks! It's Saturday night now and it's my first night not in pain. Not everyone is an addict.

Bad. Looked up emergency extractions. Can't garentee getting you in. They want you to come and sit in the office and wait. Also one tooth starts out at $375 to pull. That's to pricey. Then the lady hung on I'm me when I told her the price was a little high. Kind of rude if you ask me. Poor customer service there

The staff was friendly and the office was very clean. I had a good experience until the dentist came in and told me that they couldn't help me that day because she didnt have time, even though I scheduled that appointment and sat there for an hour and a half. So I had to scheduled yet another appointment and take more time off of work and be in pain for 4 more days until they had time to help me.

Wish I would have gone through more of the reviews first... This is the Walmart of Dentistry. While the staff is nice, their bottom line is money and their goal is to put you on their monthly payment plan. My husband went for an emergency and was quoted a total of approx 2,500. I went for discomfort and was told my total (after insurance) was approx $2,500. That's a bit too much of a coincidence for me. During my consultation, I asked if they could do anything for the problem I came in (Tartar build up cleaning) and the hygienist told me no (It was against what she went to school, my case required a more in-depth procedure, for etc. etc). Alright. I couldn't afford it, so I went home. Received a call that they could help my issue same-day only for out of pocket cash about thirty minutes after leaving (Basically, what I had asked for while I was there). While I appreciate them giving me a call, I don't feel comfortable going back to have something done that the hygienist literally refused to do merely thirty minutes earlier... Guess it's home remedies for me.

False advertising, unprofessional. We scheduled an appointment on their website a few weeks in advance for a routine cleaning. The day before our 9:00am appt, they call to cancel saying they don’t have a hygienist. She didn’t offer to help us get in to another location, no apologies, nothing. I also found out during this call that appointments scheduled for new clients are only a consultation, they weren’t even going to do the cleaning. We were going to have to schedule yet another appointment and come back…again, for a routine cleaning. Their website says nothing in reference to this. Again I didn’t get an apology, when I expressed my frustration at how misleading and inconvenient this is, I got the placating “I’m sorry you feel that way”. Don’t waste your time, literally!