Aspen Dental

It has been 6+ years since I had any work done on my teeth. I didn't have the insurance or the money to go to the dentist and quite frankly, the dentist has ALWAYS scared me. This past February, I decided to go to Aspen Dental in Kingsport after I started having some visible problems. Aspen Dental told me I needed 4 crowns, 1 root canal, and 10 cavities filled with the total cost being well over $6,000. I didn't have 6k+ to fix all that! Not to mention they made me feel ashamed and embarrassed that I let my teeth get that bad.

After I moved to SC in October, I got dental insurance and immediately did some research and found a high rated dentist that accepted the insurance that I had. So I called and made an appointment. Today was that appointment. Prior to me going in, I suffered MULTIPLE panic attacks because I knew I was about to be told I needed a lot of work done.

From the moment I walked through the doors of the dental office, my anxiety went away. I was greeted by the friendliest receptionist, the Dental tech and dental hygienist had me laughing the whole time, and the dentist herself was INCREDIBLE.

The results: TWO cavities and 2 fillings that need to be replaced. THAT'S IT! Well and a mouth guard because I tend to grind my teeth. When I told my dentist about Aspen Dental, she frowned and said, "You wouldn't believe how many transfer patients we get from Aspen that have done the same thing to them that they did to you."

Aspen Dental is money hungry. Plain and simple. I will be out of pocket just $200 for the mouth guard, cavities, and new fillings. I also plan to get my teeth whitened (insurance doesn't cover that). I go back in the morning to get all my work done (except for the whitening).

Aspen Dental was going to drill into perfectly healthy teeth, give me multiple crowns I didn't need, and give me a totally unnecessary root canal. All which could've very easily given me PERMANENT damage to my teeth. It makes me sick!

For those who are Aspen Dental goers, I ask that you please look into a different option. For those who are considering going to Aspen Dental, I ask that you don't. Do you research, find a dentist that will work with you.

I called their hotline for a dental emergency on a Friday night, gave them my number and they promised I would receive a call from the on call doctor. It is Monday and still no call, so I called them. They said I couldn't see a dentist for two weeks and that would only be for an exam. If you have a dental emergency please don't waste your time. I called another dentist and they wanted me in asap after hearing of my condition.

They are so nice and very clean. They help you anyway they can. First visit was amazing. I was so worried about going to a new dentist but they made me feel at home. They are so sweet and kind. I know they want to help people. So please check this denist out they will help you and they ate affordable too.

I waited for two months for my appointment and then Aspen called to verify my appointment. Come to find out they had me scheduled with the WRONG dentist and so THEY changed it for two more weeks. So, on the August 5th the day before my appointment. Aspen called once to verify my appointment and I wasn't home, then Aspen called and said since the appointment wasn't verified that it was going to be cancelled FOR AN EMERGENCY!!! I WAS A EMERGENCY PATIENT!!!! I HAD SPOKE TO THEM JUST A FEW DAYS BEFORE AND ASSURED THEM THAT I WOULD BE THERE!!! BUT since I wasn't home the day before MY appointment THEY CANCELLED IT!!! AFTER ME TELLING THEM I NEEDED IN AND TO LET ME KNOW IF THEY HAD A CANCELLATION ,TO GET ME IN FASTER!! SO, JUST BECAUSE I WASN'T AVAILABLE FOR THEM THE THE 5TH (AND MY APPOINTMENT WAS THE 6TH) THEY CANCELLED. EVEN WITH ME TELLING THEM THAT I HAVE A VERY HUGE NEED TO BE SEEN BY THEM!!! Most doctors office's called and leave a message to remind you of your appointment BUT DON'T CANCEL IT BECAUSE SOMEONE IS NOT HOME TO ANSWER THEIR CALL. I WAS OUT OF TOWN AND RUSHED BACK TO MAKE SURE I GOT BACK FOR MY APPOINTMENT BUT THEN I HEAR ON THE PHONE YOUR APPOINTMENT IS CANCELLED!!! THIS PLACE DOES NOT CARE FOR YOU OR WANT YOUR BUSINESS !!! ESPECIALLY WHEN I TOLD THEM A FEW DAYS BEFORE THAT I WOULD IN FACT BE THERE!!!!!!

Great
Great staff they explain everything and are awesome

Very friendly and conscientious of your time. Dentist was very understanding and explained all treatments and proposed a treatment schedule and timeline. All the nurses and dentist seemed very sweet.

This was an almost enjoyable visit ! Dr.Carl, outlined a plan of required services and procedure. And allowed for plenty of clarifying questions. The Doc was communicative and kept me informed step by step. Every team member was responsive to whatever I asked about. Customer service was excellent. The team as a group can hang in there with any other team. Great job! (HOWEVREVR, BY THE TIME THEY FINISHED THEY CHANGE ONCE THEY HAD MY MONEY. FEMALE DOC HAD TERRIBLE ATTITUDE, HURT ME, VERY HEAVY HANDED.WILL NEVER GO BACK.

The staff and the new hygienist Kaley was wonderful. I thank you for making my visit as enjoyable as possible. Thank you also Shae.

Aspen Dental changed my life today. I had 18 teeth pulled by Doc, and she is a BEAST at pulling teeth. She had all of them out in less than 30mins! The dental assistant Hannah Tate was a true superstar. From making me feel as comfortable as absolutely possible every step of the way, letting me squeeze her hand while the teeth were being pulled, she worked diligently and tried different methods to get my dentures to fit properly. She is very knowledgeable in what she does and I HIGHLY recommend anyone go to Aspen Dental in Kingsport for any oral checkups or dentures. Thank you Doc and Hannah for giving me my smile and confidence back!!

As a person who HATES going to the dentist, I have to say this office is wonderful! So friendly. Really went out of their way to make you feel comfortable. I highly recommend Aspen Dental