Review of Smiley Dental & Orthodontics
Smiley Dental & Orthodontics: Providing Comprehensive Dental Care Services
Smiley Dental & Orthodontics is a dental care provider located in Irving, Texas. The clinic offers a wide range of dental services, including emergency dental services, orthodontics, pediatric dentistry, teeth whitening, and general dentistry. The clinic is open from Monday to Saturday, and they offer flexible hours to accommodate their patients' schedules.
The clinic has a team of highly qualified and experienced dentists who are committed to providing the best possible care to their patients. They use state-of-the-art equipment and the latest dental techniques to ensure that their patients receive the highest quality of care. The clinic also has a friendly and welcoming staff who are always ready to assist patients with any questions or concerns they may have.
Smiley Dental & Orthodontics has received mixed reviews from its patients. While some patients have praised the clinic for its excellent service, friendly staff, and efficient care, others have complained about long wait times and unprofessional behavior from some staff members. However, the majority of the reviews are positive, and patients have expressed satisfaction with the care they received.
If you are looking for a dental care provider in Irving, Texas, Smiley Dental & Orthodontics is worth considering. They offer a wide range of dental services, flexible hours, and a team of experienced dentists who are committed to providing the best possible care to their patients.
Amenities
- Wheelchair accessible restroom
Isabel Benitez
This was a great office, but after COVID it has not been the same. They have good customer service unfortunately the issue is that the office is not keeping their set appointments. They have rescheduled me multiple times and the last straw was when I showed up to my appointment and the office was closed. Then the main office said that my appointment had not been set for the day I showed up, but the following week.
Alexis Patton
Staff members are extremely nice and make the visit as awesome as always! They're also very informative and help walk you through the process in an efficient manner. I've never had any problems here and definitely recommended this place to anyone!
Trung Le
Staff is so friendly and informative. Office is just straight up great overall. The go above and beyond to help you out to make sure you don’t over do what you need to be done, Straight to the point. If I could give them more stars I would
Juanita Gutierrez
I didn’t have a good experience not with the doctor who was gonna do my treatment plan but everyone else was great I felt this doctor cared more about pulling out my teeth then tring to help me save my teeth
Cindy Ly
My favorite dental place to go to in the area! Staff is very welcoming & friendly. My dental hygienist is the best & treats me very well as a patient. I’ve never had any problems coming here & would recommend this place to my family & friends! Come get your teeth cleaned by the very best!
Tony Vo
Great service and great experience here!! Will definitely be coming back. Team was very nice and they did a great job with my cleaning. Highly recommend!
Nicole Coleman
I've NEVER had a good experience at Smiley and I wouldn't recommend them to anyone. Its not the actual doctors though, its always the front office staff. They are the worst, very rude and unapologetic when they mess up/make mistakes. The office is horribly run, the staff is rude and never take accountability for their mistakes. They love to blame the patients for things that go wrong on their part and then when you ask to speak with corporate, they give you the wrong number on purpose and it ends up being the customer service/call center line. But my thing is, if you're truly doing your job correctly, why would you care if someone calls corporate on you?! That's how you know that they know what they're doing and how they treat patients is wrong and they don't want it reported. I only stay because of Dr. Navarro (Orthodontist). Him and his team are the best. They explain things well and always treat you with kindness and respect. If there is an issue, his assistant Ms. Dora will immediately fix/correct it or point you in the right direction to solve your problem. I've never had a problem with him or any member of his staff When I tried to leave Smiley Dental and go directly to his office to be seen, he was yelled at and accused of stealing patients (because apparently, Im not the only patient who has left Smiley to go to Dr. Navarro or somewhere else). I even had to get on a conference call with someone from higher up with Smiley and tell them that me wanting to leave had nothing to do with Dr. Navarro telling me to or persuading me to. It was the horrible staff and all the problems that I've had. The sad part is, the Irving location has had new staff in and out of there since I started going there in 2020 (right before the pandemic) and I've only dealt with 2 people that didn't have an attitude or get smart with me after they made an error or was misinformed. If you can help it, don't waste your time with Smiley (the Irving, TX location) because it has been nothing but a headache since I've been there. Im just glad my treatment is almost over.
Catherine Forever Channel
I love the staff always nice with my daughter. Keep it up !!!!
christina long
My biggest complaint was that when I left after my cleaning my teeth still felt dirty but I top of that it was very unorganized and there was absolutely no privacy. The exam rooms had no doors and I could see and hear what was going on with other people from the waiting room.
Noemi Ridriguez
Great staff and fast to be seen. Will be back for sure.