Cook Family Dentistry

I had been so fearful of going to a dentist until I started going to DR. Cook..they make you feel comfortable and they are gentle..
They are all so kind..I am thankful that I found a place where I am not afraid to go to! So thankful for how great they are!
I highly recommend Dr cook and her amazing staff!!

Really disappointed in how this ended. I have been going to Cook Family Dentistry for a few years now. Dr. Cook is very nice, gentle, and did not shame me for anything wrong with my teeth. Which I really appreciate.

In August, I called because I was having some tooth pain. I went in, got an X-ray, she took some pictures, poked it, and said it looked fine. Ok.

The following week the pain was unbearable. I called and their next available appointment was a week away. That was frustrating, but it is what it is. That was a Thursday.

The pain only worsened. I called the emergency line on Saturday and left a message asking for help/advice. I was literally sobbing through half of the message. She did not call or text me back.

I called again on Sunday and left a message begging for a call back or text. I needed help. Again, no response.

I was able to get in on the following Tuesday, where again I got an X-ray and she performed tests to the tooth to see if the roots had died. She suspected I needed a root canal and gave me a referral.

So...why did she not perform these tests the first time I came in?

Why have an emergency line if you a)don't answer and b)don't respond?

Dr. Cook never addressed my messages. The front desk said "yeah, she was out of town". No apology offered, no explanation of how their emergency line worked - nothing.

When I left the practice and transferred my care to a different dentist, they asked how they could have served me better. So I explained this situation in great detail. Zero response. Literally NOTHING.

Needless to say I won't ever be going back, and cannot recommend this dentist to anyone. Again, so disappointed in how this turned out. I truly needed help and did not receive proper care.

I had a cleaning and exam today, completed by their new hygienist, Amber. She was gentle but thorough while taking x-rays, attentive to time and kind. I am a high anxiety dental patient and she was amazing. I am happy Amber is now part of the team.

After waiting 10 years to see a dentist because of horrible experiences I'll never go without seeing a dentist again. Not any dentist though. Jenny the hygienist was amazingly gentle & thorough cleaning my teeth. Dr. Cook was knowledgeable & not pushy about the clear future care I'll be needing. Receptionist are also organized & friendly. I highly recommend.

I went to Cook Family Dentistry for a annual exam. The first exam went fine enough and the Dentist was friendly. Turns out I needed a crown done and a few fillings. I went back to get the additional work done and had a horrible experience. They had suggested I schedule an 8 AM appointment, so I took it. I went in as appointed and they proceeded to admit we the numbing shot. I was not getting numb. So here are the issues I am having.

1.) They used the excuse that you should eat before coming that early in the morning. I was never prepped for this beforehand.

2.) They had a hygienist come in to administer more of the needle moving agent. She was not careful, I almost choked on the liquid twice as she wasn’t careful at all.

Overall horrible experience. Especially for a place that is so busy it’s hard to get convenient appointments. I ended up walking out with no work done but a halfway numb face.

Edit: about an hour after I walked out my entire face and neck was numb. It stayed numb for roughly 9 hours.

Dentists are always great, receptionists always rude and blunt since i’ve been coming here kind of ruins the experience for me as that’s the person you first talk too.

I love Cook Family Dental, everyone there is a pleasure to be around. Very inviting atmosphere as well. Have had several dentists in my life, this is by far the best. Love you Guys!

I really enjoy the professional and kind staff at Cook Family Dentistry. Always friendly and gentle. Dr. Cook is a precious gem! A very convenient and beautiful dental office that always makes me feel comfortable and relaxed!

Both hygienists who have cleaned my teeth were great (2019 and 2020). You can tell that these two people care. The dentist ( Dr. Wu, I think his name was) was so nice as well. He’s so humble and courteous.

This goes along with the reception area.

Thanks.
Imelda

Dr Cook and her assistant Stefanie are absolutely amazing!!! I had a crown placed today and I am very satisfied. Not only did they take their time and make sure it was perfect but they also made me feel very comfortable. Thank you!