Dentistry NW

Dental appointments for some can be extremely stressful. Dr Smith and his crew are wonderful. Very friendly and very competent. Usually at dental appointments I find my self very tense when sitting in the chair and I curl my toes and fingers but not at here. Every aspect of the visit are 5 star and very pleasant. And I left there not dreading the next appointment. I wouldn't hesitate to reccomend this practice. 🤗

As a traveler, it is extremely difficult to find a good dentistry to trust with my care, but after just my first visit at Dentistry NW I knew I would be in good hands. Not only do they provide high quality dental care, but the staff and medical team always greet you with a smile and are more than proficient to get you seen in a timely manner. If you want an office that treats you with individualized, quality care, Dentistry NW is your place!

Dr. Karl and his team at Dentistry NW always provide wonderful service. In and out for my cleaning in less than an hour. From the cheery welcome upon entering to my amazing hygienist Ellie, it was a 5 star plus experience. Thanks all.

This is a fabulous dental practice. Dr. Smith goes above and beyond to provide compassionate, expert care. At 65 yrs old he is the best dentist I have had. Thank you!!

I've been going to the same dentist since I was 4 years old and stuck with them mostly out of familiarity and laziness. After my dentist retired and a new dentist bought her business, I decided the long drive wasn't worth it anymore for the overall experience and started to look elsewhere.

I tried a new clinic in Tacoma at the end of 2019 and was sorely (literally and figuratively) disappointed. After putting it off for 8 months I finally decided to try a new location - Dentistry NW. Best decision ever!!

The entire experience was completely top notch and it pretty much redefined for me what going to the dentist should be like. My dental hygienist Joni was amazing and gave me tips and insight on preventative care like I've never had before. She was super gentle with my sensitive teeth and made sure I knew that she was taking notes in their system so no matter who I get next time I'll receive the same level of care.

Dr. Smith and the rest of the team were all really warm and friendly as well, and although most of our interactions were brief I felt really welcome and taken care of. They even gave me a little new patient gift bag alongside the standard toothbrush/floss/toothpaste bag.

Thank you for the great experience Dentistry NW!! I can't say I've ever really looked forward to going to the dentist, but I've definitely never felt less dreadful about my next visit 😄

Good morning Martha Harris here,
I just want to say that my hygienist Jessica did an exceptional job cleaning my teeth today , she is very professional , courteous and very professional at what she does .. excellent job today Jessica.
My grandson who I brought today had a fantastic time learning about dental cleaning. I have been coming to this facility for 30 years and they are a great team of professionals .
I recommend them highly👵🏽🫶🏽 thank you everyone.💕💕

I had more communication before this appointment, (texts & calls) than was probably warranted. 30 minutes prior to my visit, I received a call asking if I could delay by an hour. Normally, not a big deal but it takes me 90 minutes to get to the office. I also had other appointments lined up after this one. As it was, my appointment was delayed by 15-20 minutes due to another procedure needing more time. This was not communicated to me until I was called back for my cleaning. I understand that things come up, but when communication was necessary, it didn’t happen. Staff were polite, courteous, & professional.

I’ve been going here for a very long time and this is the first time it was this way…but, I was not happy. They split their work between 3 different people (4 if you include the dentist). The first person, took X-rays and only then polished 1/2 my teeth, then I saw the dentist, then someone else came (whom I thought would finish the job) but they only polished the other 1/2 of my teeth, then yet another person came and actually cleaned my teeth. This was completely unacceptable in my opinion. I believe as a result of all this disjointed and disconnected care, I realized later that no one flossed my teeth (this normally happens) and no one scheduled the work that I was told was needed on my teeth (I have a cavity that is going to require removing a crown, fixing the cavity, and putting on a new crown). I didn’t realize that till I was home…so now, I guess it will be up to me to call them and schedule that work. And even calling them is going to be more difficult because they changed their work hours to only be Mon thru Wed one week and then Wed thru Friday the next week. This means that I might have to wait a whole week before speaking to someone. They say that change was for their customer…I’m not so sure. I’m thinking it is to give themselves 6 days off in a row. Hey, I get it, who wouldn’t want 6 days off in a row every other week…I would. I’m just not sure it is serving the customer better, especially if it means 4 different people are going to work on my teeth in a single visit. They lost all continuity of taking care of me…the patient, and as a result the ball was dropped several times in my visit alone. Also, please don’t take this poor review completely bad. Up until this time, I loved my dental office, they have always taken pretty good care of me….just not this time.

I was not a fan of going to the dentist until I met the amazing team at Dentistry NW. My dental procedures and care were explained to me in detail. I felt like Dr. Smith cared about me and the well being of my teeth. His confidence while providing dental care, made me feel comfortable and safe.

I like Dentistry NW, the staff is very friendly, and I like that the hours are accommodating for working individuals. One thing I'm having trouble with is that there is a different hygienist working on my mouth every time I come. This last one was pretty good, but I didn't feel she did as thorough a job as the previous one (which I REALLY LIKED). I wouldn't mind so much if I felt the level of work was the same with each hygienist. I understand things have changed since the pandemic, but this might be something to consider in the future.