Tortolita Dental Group and Orthodontics

My family has a new place to get the dental work all done. My wife, an Army dental assistant, is very strict about the things that work and don't in a dental clinic and she was all in after her visit. The dentist was an Army officer, super knowledgeable and personable, and the staff is very friendly and easy to deal with. I've never had a bad experience there, and it doesn't feel like I'm being driven like cattle into a dental factory. No more bad experiences for me at the dentists office.

I came to this office a little over a month or two ago as I'm new to the Tucson area and this practice is close to me. I would not recommend this office to anyone as it is clear to me that they are more interested in their bottom line then what is in the best interest of their patients.

One of the first red flags was the X-ray technician, who was adamant about me getting a full set of X-rays when I had already sent a full set of X-rays over from my previous dentist in Phoenix. I am nursing and was a little nervous to get the exposure. The technician was extremely pushy and proceeded to insist that I would need the X-rays. The dentist finally told her that I would only need the bitewings done and could proceed without the full set since the full set were new enough. I called my insurance to check in about my visit later and they told me that had I gotten the full set of X-rays I would have been fully financially responsible since my other X-rays were still good. Had I not been concerned about my exposure to the X-rays and not given push back I would have gotten a nasty bill and all because this lady was extremely pushy and had no regard to the fact that the ones I had were still good, not to mention that my insurance wouldn't cover it.

I was also disappointed with the hygienist as she clearly exaggerated the status of my gums to ultimately recommend a deep cleaning. She and the dentist also pointed to my X-rays to show that there was bone loss. While I could see what they were referring to the issues seemed minimal. Long story short, they refused to give me a cleaning and gave me a billing estimate for a deep cleaning. Although my gums aren't perfect their assessment didn't seem right. I was especially appalled that they wouldn't give me the cleaning. It's not like I couldn't look into getting a deep cleaning in the future. It was the deep cleaning, which would cost a lot out of pocket, or nothing. If they were that concerned about my gums I would think they'd want to help get my gums on the right track.

I wound up getting a second opinion at another dentist office and my gut was right. Sure, my gums aren't perfect and I was told ways I could improve my flossing routine, but the dentist and hygienist at the second office confirmed that I have a beautiful teeth and all I needed was a regular cleaning with monitoring. With regular dental cleanings every 6 months I'd be on the right track and no, I didn't have periodontal diseases like Tortolita Dental Group would like me to believe.

All in all, this practice is concerned about production and their bottom line. Avoid them. If you can't, be careful to not get recommended for services you don't really need.

This dental office is prone to questionable practices. People of certain age may be told that they have periodontal disease. Or that they need crowns or other pricey treatments, right now. Over treatment seems to be a theme, with panoramic x-rays every six months and insistence on frequent deep cleanings. There is an electronic signature pad conveniently placed next to the dental chair, so that you, the patient, may be forced to consent to a more expensive treatment while you are sitting in the chair. You might receive an estimate or a statement. Don't be surprised when it does not match the statement from your dental insurance. And forget about the $37 cleaning; you will sign deep cleaning agreement while you sit in the dental chair.

I tried to like this office; they offer extended hours which, I thought, would be great. But after several instances of statements that didn't match what the insurance company sent, an impromptu account reconciliation charge, and repeated insistence on deep cleanings after I booked an appointment for a regular cleaning, I couldn't help but feel fleeced.

Terrible practice. Do not get there early for your appointment cause the doctor will not be in.
I had an appointment for new patient at 8am i believe i was originally schedule a bit later but they changed it to earlier. I get there at 730 to fill out new patient info. Which i had to ask for the forms since she didnt just hand them to me cause she said the doctor wont be in for an hour.. anyways i filled out the paper work and they wouldnt even take my back for xrays or cleaning until the doctor was in which i was not sure why . Then they didnt even clean my teeth until hours later cause i needed a crown and the doctor doesnt check the work of his techs like most do. Which i was getting a crown and he didnt double check to make sure the tooth that needed a crown was clean even when i asked him he had full faith in his tech.. honestly my face was numb i was hungry been there 5 hours i wanted to make sure it was clean since i was paying 1000 dollars for this procedure and i did not get the clarification. The doctor was rude as well. This place is a perfect scam artist Extremely money hungry. They put other patients before you. Front desk ladies are extremely rude as well. They do not know how to file your insurance either. All i am saying is get a second opinion / do not even come to this practice.

Also my crown didnt fit because they did adjustments to my other tooth or the opposite side that had a filling since i had a strange bite. The doctor did the adjustments while my other tooth was grinded down waiting for a crown. Once they put the crown on that bite was all messed up as well making him grind my crown down alot as well. The doctor made a comment “it probably doesnt fit right since we made adjustments to the other side” what an idiot why did he make these adjustments before the crown was in- you would think he would think about that since that is his job. But the guy is clueless.
Honestly do not recommend this practice.

Janette Contreras Fontes is an awesome Dental Hygienist she makes my experience here very comfortable and comforting! Very professional and high quality excellent customer service! Very impressive! Very easy going! I can’t thank her enough! Huge smiles! My family and friends also love coming here because of her!

I big, fat, puffy heart my hygienist, Janette! She is thorough yet efficient. She explains everything to me and helps me keep my gum disease under control! She has become my sister from another mister! :)
My smile thanks her too! The office is very clean, bright, and I am usually in and out fairly quickly. I appreciate the multiple reminders via phone call and text about my appointment.

Cathryn is an amazing hygienist and the whole team is fantastic. My dentist anxiety gets better with every visit and I am so happy I switched to their office!

I do not recommend this dental office at all! They were not helpful and made me wait for a very lengthy amount of time while they were doing who knows what. I will not be returning and have since found a much better dental office where I am treated much better.

This is the best dentist on earth I had a large amount of dental work that needed to be down and they helped me out and did it for me. These are truly real people who know what they are doing. So if you want a pretty smile or need to update it alittle go check them out.

First visit, was being forced to accept higher fees to do a deep cleaning. I go every 6 months and have never been told I couldn’t get a normal cleaning. They’re all about the $$$. Don’t choose them!!!