Bautista Sonia R DDS

I am 74 years old and I have had many dentists. Dr. Bautista is the absolute best. Her dentistry work is superior and her ability to work efficiently is incredible. My smile has never looked better. Her staff is also outstanding. They always welcome me with warmth and sincerity. Thank you Dr. Bautista!

This dental office has been so good to me. All of the staff is very friendly. I would recommend them to anyone who is looking for a dentist.

Dr. Bautista and her staff are very nice. They were able to help my elderly Mother. My Mother was having a lot of pain due to ill fitting dentures. Dr. Bautista not only helped my Mother, she made an extra effort to get my Mom's dentures back quickly.

EDITED REVIEW:
I'll be taking myself off of Dr. Bautista's service after I receive the $750 mouth guard that I was only told would not be covered by insurance AS I WAS SITTING IN THE CHAIR WITH A MOUTH FULL OF EQUIPMENT.

She literally asked me "do you still want it" after just shoving a metal impression tray in my mouth. This office has changed my appointments twice in a month because they haven't figured out staffing (hint: pay people fair wages) and will text you at 8 in the morning asking you for money. Absurd, unprofessional: go ANYWHERE else.

Dr. Bautista and her team are welcoming, kind and professional. I hadn't been able to get to the dentist for several years since the start of the pandemic. Dr. Bautista's office provided a great cleaning and helped me know how to improve my home dental hygiene. I look forward to going back for my next cleaning.

I was a college student riding the bus between school and work to dr bautistas office trying to get required paperwork done to join the peace corps. Because of being way overcharged for the work Bautista recommended and her receptionist refusing to fill out my paperwork repeatedly, I actually had to tell the peace corps I couldn’t do my assignment, because I had such high credit card debt from all the unnecessary procedures.
the receptionist ‘lost’ my paperwork 3 times and I had to bring a new copy every time. I begged them in tears on my last appointment to fill out my paperwork and they refused to, but luckily a girl in the back who was completing the last day of her two weeks notice filled it out for me, making notes about which procedures I needed and which I actually didn’t.

Dr bautistas receptionist intentionally charged me more than my share of the procedures cost, I called my insurance while in the office and talked with a representative on speakerphone who told me that my copay for a d2391 was 25%, she charged me 81/162, she just kind of stuttered and acted confused. I was chill about it and just asked for a refund but the secretary was like ‘oh we don’t do refunds, just credits.’

My insurance assigned me to dr Bautista and I still had more work I needed done (I thought) to be able I join the peace corps, but in the end I spent $950 that I didn’t need to and I couldn’t pay it off on time to ship out in August. I’m still really upset about it, but I called her office in March to get another copy of her referral to a guy who could pull out my wisdom teeth, and asked if I could use my credit for a tooth cleaning and her receptionist said, ‘ I have no record of you in my system or your payments and we don’t do credits....I would never say that. I don’t know what you’re saying with the credits...’

Asked her to look for my records and give me a call back, she did eventually find them and told me she found them but never scheduled a time for me to get another referral. I called three times since and left messages, never heard anything back. I have all the receipts and paperwork still.

Costed me so much more than $950, it was my dream to join the peace corps for 10 years, its the reason I even went to college, and now I can’t join because I revoked my assignment.

All the staff including the doctors were super nice! I will be going back to get more work done on my teeth. They made me feel very comfortable without even knowing I was super nervous because I hate going to the doctors. They educated me and explained everything they were doing in detail that I would understand. Thankful for them! ☺️ And by the way i am a new patient. And was able to get in within 1 week

The wait was very long. I spent 45 minutes in the waiting room. The cost for a cleaning was more than I spend at my children's pediatric dentist and my husband spends at his.

Edit: They are supposed to be in network, but charged me out of network prices. They haven't billed my insurance and it's been several months. They sent me a bill for the whole amount and I called them to ask them to bill my insurance or give me the claim information so I can and they still have not. Since then I have called multiple times and am never able to get through. I've left messages and emailed with still no response.

I am so disappointed. Dr Bautista was very kind, the office is nice and well equipped. The staff is grossly incompetent and really bad at their jobs. Which has me questioning the quality of care the doctor gives.

In short good dentist, awful staff...

Went in once and was told they could not find my appointment after setting it up on the phone, filled out paper work for an hour so that when I came in the next time or would already be done. Second appointment they had lost my paper work from before... 1 1/2 hours later I finally got in!

After finally seeing Sonia, I can say that she is a great dentist, however her staff is quite bad at their job. They have forgotten to send multiple x-rays on multiple occasions, when I call to try and pay my bill I usually have to leave a message (even during posted business hours) and they will not call me back. We waffled back and forth about insurance, eventually they just charged me in full because it took them so long to finally get things sent through that my insurance would no longer cover it. That meant it took them over six months to finally get it right!

Needless to say, I am less than pleased with the staff... again Sonia herself is very pleasant though!

Great doctor Very professional knowledgeable and kind Clean friendly helpful caring staff She fixed all my cavities, helped immediately with an emergency appt (within three days) and addressed my pain and discomfort. Did not do any unnecessary work and shared information about damage and prevention Listens and takes time to do it right the first time Highly recommended