Huntington Beach Modern Dentistry

I had pain under an existing bridge for months and when I went for my 6 month schedule cleaning I told them I had been experiencing pain so they took x-rays and could not see anything wrong. I was told that I was not cleaning properly which I was. Next 6 month cleaning comes and I expressed the same issue and and they took x-rays again and again was told I wasn't cleaning properly.

A few months later I went back because the pain and swelling was getting bad so they took more x-rays but this time did it at another angle and then they say the issue, a cavity under the bridge. Hooray!!!

So they took off the bridge did a root canal and cavity work. Prior to putting a new bridge on I asked Dr. Smith if everything was fixed before they put the bridge on and she said "yes". Great, close to 8K later I was no longer feeling pain.

3 months goes by and the pain starts again but I have been relocated to Seattle with a company relocation. I went to local dentist in Mukilteo WA and they told be there was a cracked tooth under the bridge and the brand new very expensive bridge had to be removed a tooth extracted and bone graph had to be done to accept a new post,. I called Modern Dentistry and of course they denied it was existing but the new dentist stated it was existing.

I was told that Modern Dentistry would cover the cost of a new bridge but I would have to come back to So-Cal for the work knowing that was not realistic because of the relocation. I had the bridge removed, tooth and bone graph performed and then covid hit, no more dentist work could be performed. Since then my company relocated me back to So-Cal so I called Modern dentistry to let them know I was back in town adn wanted a new bridge and it took 12 phone calls with explanations and not one returned phone call, Dr. Smith is never in the office and does not return phone calls. I had all the work from the other dentist sent to them the day they asked for it and it took weeks and many phone calls to get someone to talk to me and ultimately told me that Dr. Smith says to move on, they aren't going to fix their mistake and I'm out thousands with thousand more to spend.

Don't expect to be taken care of if they don't do the work right the first time. Customer service was about as poor as they come.

The only good customer service I got was from Jonathan and he no longer works there.

BEWARE!!! BEWARE!!! Had my first examination with Dr. Nicole Smith on May 17th and she had advice me to have a crown done. They gave me a quote with 4 cost options. The 1st option was for all cerec-blue blck post $1055, 2nd option was a cheap quality from the first $855, 3rd option was ceramic and metal $685 and the 4th option was all metal $350. I was told by Amanda Vorhes the office manager that all of these prices were my responsibility after my insurance pays the claim. They had used scared tactics to persuade me that the crown was needed and I shouldn't wait too long. And they were hard core with the up sale. That same day I rang up my dental insurance company Aetna to ask exactly what they cover. And was told that this practice is over charging and that they are in contract to only charge an agreed amount. For example, option #1 their most expensive option, is agreed at a maximum cost of $1302 which I am then only responsible for $565.20! My Insurance representative decided to confront Amanda while I was on hold. She then filed a complaint on my behalf. On May 31st my husband had an appointment with Dr. Smith, we specified that he would only have a cleaning and Amanda had confirmed with me at least 3 times while we were in the office. Three days later I had a funny suspicion and decided to check their claims with our insurance company and sure enough they had submitted a claim for cleaning and the examination which my husband did not have! Got in touch with my insurance company, they then called and verified with the dental office and told them that they need to resubmit the correct billing. I also got a clear understanding that Dr. Smith’s instructions to the receptionist in regards to appointment bookings is that her schedules are fully booked for up to 2 months when you need a routine check up, but if she can get you in for a crown service then miraculously her schedule opens up instantly! Even to a point that they will suit your schedule….. APPALLING!!! At this point we’ve decided that this practice is NOT an honest, moral, and ethical practice to continue our business.

This is a creepy office with terrible standards. Not clean, this is is the first dentistry office I have seen without any cover on dentistry chairs. So disgusting.
At first they tried to charge me extra copay which my insurance called them and told them they shouldn't charge that. I was there to have my teeth cleaned. Doctor said that he couldn’t clean without doing the full x-ray of mouth. That wasn’t acceptable to me as I took care of my teeth and there was no issue with them. At least, he could have taken a look at my mouth and check them by his eyes to see X-rays are required for cleaning or not, but he refused to do that and instead of that he threatened me to remove me from the office if I don’t leave.

Be aware of what you are electronically signing, you may be agreeing to charges that you are nor aware of. Know what your co-pay is before you go in.

Not recommended at all to my family and friends. They don't refund my money.

The dentists are friendly but you're lucky if you get to see them during your visit. I've had to wait up to 3 hours during a non-medical procedure. During fillings I've had them leave the room only to come back to finish it once the anesthesia has worn off. They hide prices until you're signing for payment and coming here is just an overall bad experience. One star is more than this place deserves. Will not be coming back.

Stay away. Bait and Switch. They advertise $59 cleaning and xray, but good luck paying that amount. They tried to charge me $1600 for a cleaning and xray. I have paid $50 for xray and cleaning at other places. Sadly, finding an honest dental office, is like finding an honest mechanic, or car dealership now days.

Here is a tip. They separate the dentist from the financial person who quotes you the cost. They train the financial person to rebutt everything you say to maximize their profit

Best dental office I've ever been to! Great staff, Dr Chris is the best, Leroy made me very comfortable doing xrays and Rachel was very gentle with my cleaning. I highly recommend them!!!

This is the most horrible dentist. I went for a cleaning and the tech was so rough my tooth feel out the next day. Then even though it was completely their fault they made me pay for a partial which I had to argue with them about because if they can't sell you a $3k plus implant, the next way they can make money is to just pull all of your teeth out and give you dentures... Even if you don't need them!!! I had to argue to keep the rest of my teeth!!! What kind of money grubbing monsters are these people?? They should be banned from working not based on skill, based on moral ethics. No shame in this place.

The customer service was better last year but now they hired the worst receptionist I have met ever in my life. She seemed to know nothing but some words she look at on the screen. And the clinic is busy, too so if you choose this one, you have to have a far day schedule and also you have to wait when you come.